Senior Customer Success Manager – K‑12 EdTech Solutions & Client Relationship Leadership

Introduction

At brighthush, we are redefining the future of K‑12 education by blending cutting‑edge technology with proven cognitive science research. Our mission is to empower teachers, administrators, and students with intuitive, data‑driven tools that unlock every learner’s potential. As a global leader in educational technology, we are committed to fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• A remote‑first environment that supports work‑life balance across the United States.
• Opportunities to shape the future of EdTech by working directly with schools, districts, and educators.
• A growth mindset culture that rewards curiosity, experimentation, and impact.
• Competitive compensation, comprehensive benefits, and a clear career progression path.

Key Responsibilities

As a Senior Customer Success Manager, you will be the primary advocate for our clients, ensuring they achieve measurable success with our platform. Your day‑to‑day activities will include:

• Client Relationship Management: Build and maintain trusted partnerships with district leaders, school administrators, and teachers. Conduct regular business reviews, gather feedback, and translate insights into actionable improvement plans.
• Onboarding & Implementation: Lead the end‑to‑end onboarding process for new schools and districts, coordinating cross‑functional teams (Sales, Implementation, Product, and Support) to deliver a seamless transition.
• Data‑Driven Success: Monitor usage metrics, student outcomes, and engagement data. Use analytics to identify trends, recommend optimizations, and demonstrate ROI to stakeholders.
• Product Evangelism: Serve as the voice of the customer within brighthush, providing feedback to product teams to shape future releases and enhancements.
• Upsell & Renewal Management: Identify expansion opportunities, negotiate renewals, and collaborate with Sales to grow the account portfolio.
• Thought Leadership: Represent brighthush at conferences, webinars, and industry events. Publish white papers, case studies, and success stories that showcase the impact of our solutions.
• Travel & Field Presence: Travel up to 50% of the time to meet clients in person, attend district meetings, and conduct workshops across the United States.

Essential Qualifications

• Bachelor’s degree in Education, Business, or a related field.
• Minimum of 5 years of experience in Education Administration, Customer Success, or a similar client‑facing role.
• Deep understanding of K‑12 technology ecosystems, including LMS, SIS, and data analytics platforms.
• Proven track record of managing complex client relationships and driving adoption.
• Strong analytical skills with the ability to interpret usage data and translate findings into strategic recommendations.
• Excellent communication, presentation, and negotiation skills.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.
• Willingness to travel up to 50% of the time across the United States.

Preferred Qualifications

• Experience working with school districts or state education agencies.
• Familiarity with educational standards such as Common Core, Next Generation Science Standards, or state assessment frameworks.
• Knowledge of data privacy regulations (FERPA, GDPR) and best practices in educational data security.
• Previous experience in a SaaS or EdTech company.
• Advanced proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools (Tableau, Power BI).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving client challenges and delivering measurable value.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Skilled at coordinating cross‑functional teams and managing multiple priorities.
• Data Literacy: Comfortable working with large datasets, generating insights, and presenting findings.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Collaboration: Works effectively with internal stakeholders and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Success Manager, you will:

• Progress to leadership roles such as Customer Success Director or VP of Customer Success.
• Participate in mentorship programs, both as a mentee and a mentor.
• Attend industry conferences, workshops, and certification courses at no cost.
• Engage in cross‑departmental projects that broaden your skill set and expand your network.
• Receive regular performance feedback and coaching to refine your leadership style.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Weekly virtual coffee chats and monthly all‑hands meetings to keep everyone connected.
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Access to a digital resource hub containing training materials, best practices, and community forums.
• Annual virtual retreats that combine team building, learning sessions, and fun activities.

Compensation & Benefits

We offer a competitive salary range of USD 75,000 – 85,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) policy to support rest and rejuvenation.
• Generous parental leave for new parents.
• Professional development stipend for courses, certifications, and conferences.
• Wellness program including mental health resources, virtual fitness classes, and mindfulness sessions.
• Employee referral bonus program.

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote – Alabama or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maine or Maryland or Massachusetts or Michigan or Mississippi or New Hampshire or New Jersey or North Carolina or Ohio or Pennsylvania or South Carolina or Tennessee or Vermont or Virginia or West Virginia or Wisconsin
• Salary: USD 75,000 – 85,000 / year
• Languages: English

How to Apply

Ready to make a lasting impact on classrooms across the nation? Click the link below to submit your application and join the brighthush team.

Apply to this job

Closing Statement

At brighthush, we are on a mission to transform education through science‑backed technology. If you are a seasoned customer success professional with a passion for K‑12 education, a data‑driven mindset, and a desire to lead transformative change, we want to hear from you. Join us and help shape the next generation of learning experiences.