Senior Customer Success Manager – Key Accounts & Growth Champion – AI‑Powered CRM Leadership Role Driving Revenue, Retention, and Customer Advocacy at brighthush

About brighthush

brighthush is not just a software company – it is the vanguard of the AI‑driven customer relationship management revolution. For more than two decades, we have evolved from a niche startup into a global powerhouse that blends cutting‑edge artificial intelligence with intuitive, human‑centric design. Our platform turns fragmented customer data into crystal‑clear, actionable insights, empowering sales and service teams to deliver measurable results that directly impact the bottom line. We are a trusted partner that walks alongside our clients through every stage of their customer journey, turning raw data into clear, actionable intelligence that drives revenue, enhances customer experience, and fuels sustainable growth.

At brighthush, we believe that technology should amplify human connection, not replace it. By integrating AI capabilities directly into everyday workflows, we eliminate the noise of endless dashboards and let teams focus on what truly matters—building relationships, closing deals, and driving revenue. Our culture is built on three pillars: Impact, Ownership, and Growth. Ideas move fast, people are trusted to lead, and flexibility is built into our processes so that great work can happen wherever and whenever it is most productive.

Role Overview

As a Senior Customer Success Manager for Key Accounts, you will be the linchpin that connects our product, our clients, and the broader market. Your influence will shape the success of our most strategic customers and drive the growth trajectory of brighthush. You will own the entire post‑sale lifecycle for a portfolio of high‑value accounts, ensuring that each client not only stays satisfied but also sees continuous value that fuels expansion and advocacy.

Key Responsibilities

• Strategic Client Partnership: Build and nurture deep, trust‑based relationships with senior stakeholders across client organizations. Serve as a strategic advisor, guiding them to unlock the full potential of the brighthush platform and ensuring they achieve lasting value.
• Account Ownership & Renewals: Own the entire post‑sale lifecycle for a portfolio of high‑value accounts. Champion timely contract renewals, develop retention strategies, and proactively mitigate churn risks through data‑driven insights.
• Growth & Expansion: Identify and execute upsell and cross‑sell opportunities within existing accounts. Leverage your deep understanding of client business needs and brighthush’s product suite to craft tailored solutions that accelerate revenue.
• Data‑Driven Decision Making: Harness client data and analytics to monitor account health, uncover opportunities, and tailor success strategies. Track key metrics such as adoption rates, usage patterns, and renewal probability to inform proactive interventions.
• Cross‑Functional Collaboration: Partner with Sales, Product, Support, and Marketing to address customer needs and deliver exceptional service. Identify new contacts and departments within accounts to expand product adoption and deepen the customer footprint.
• Customer Advocacy: Act as the voice of the customer within brighthush. Gather feedback, surface insights, and influence product development and marketing strategies to ensure we remain aligned with market demands.

What You Will Bring

• Proven Track Record: 4‑7 years of experience in customer success, account management, or client‑facing sales roles within a SaaS B2B environment. Demonstrated responsibility for renewals, retention, and expansion.
• Customer‑Centric Mindset: Ability to build long‑lasting relationships, anticipate needs, and deliver value‑added solutions. Comfortable advising on business process improvements through technology and navigating complex client relationships.
• Revenue Growth Expertise: Track record of identifying upsell and cross‑sell opportunities, with a clear understanding of how to leverage relationships to drive revenue and meet KPIs.
• Communication Excellence: Strong verbal and written communication skills. Able to engage with all organizational levels, including C‑suite executives, with clarity, concision, and persuasiveness.
• Resilience & Motivation: Thrive in a dynamic, fast‑paced environment. Manage multiple priorities, deliver results, and maintain a positive, proactive attitude.
• Team Collaboration: Excel in cross‑functional teamwork, ensuring a seamless customer experience. Share best practices and contribute to broader team success.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Strong analytical mindset with proficiency in CRM and analytics tools (e.g., brighthush, brighthush, brighthush).
• Experience with AI‑powered or data‑centric platforms is a plus.
• Fluency in English; additional languages are an advantage.

Preferred Qualifications

• Experience in the AI or advanced analytics industry.
• Background in enterprise SaaS sales or customer success for large, complex accounts.
• Knowledge of customer success frameworks such as CSAT, NPS, and Net Revenue Retention.
• Proficiency in data visualization and storytelling.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Stakeholder Management
• Data Analysis & Insight Generation
• Negotiation & Contract Management
• Project Management & Execution
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the market we serve. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success, overseeing a global team.
• Lead strategic initiatives that shape product roadmaps and go‑to‑market strategies.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access industry conferences, certifications, and continuous learning resources.

Work Environment & Company Culture

Our culture is built on three pillars: Impact, Ownership, and Growth.

• Impact: Every decision and action is measured against real business outcomes.
• Ownership: We empower individuals to lead projects, make decisions, and take responsibility for results.
• Growth: Continuous learning is embedded in our DNA—through formal training, peer learning, and hands‑on experience.

We celebrate diversity, encourage creative problem‑solving, and foster an inclusive environment where every voice is heard. Our remote‑first approach means you can work from anywhere while staying connected through collaborative tools and regular virtual town halls.

Compensation, Perks, and Benefits

While the exact compensation package will be tailored to your experience and role, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. In addition, we provide a comprehensive benefits package that includes:

• Excellent healthcare coverage for you and your family.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) to support work‑life balance.
• Paid parental leave for new parents.
• Online legal services (brighthush).
• Financial planning services (brighthush).
• Discounted pet insurance (brighthush).
• Corporate benefit program (brighthush) offering exclusive travel and entertainment discounts.
• Health and wellness reimbursement program.
• Travel discounts.
• Career & personal development program.
• Employee referral bonus program.
• Merit‑based advancement opportunities.

Why Join brighthush?

At brighthush, you will be part of a visionary team that is reshaping the future of customer relationship management. You will have the chance to work with cutting‑edge AI technology, influence product direction, and directly impact the success of our most valuable clients. If you thrive in a fast‑moving, collaborative environment and are driven by the desire to create real, measurable outcomes, we invite you to bring your expertise and passion to brighthush.

Ready to Apply?

We understand that no candidate is perfectly qualified for every role. Your experience, dedication, and ability to thrive in a fluid, collaborative environment are what matter most. If you see yourself making a difference at brighthush, we encourage you to apply today.

For any reasonable accommodation during your application process, please contact us at +1 (877) 842-7276 with your request and contact information.

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