Senior Customer Success Manager – Marketing Cloud Next & Data Cloud Integration Specialist for Public Sector Clients – Drive Digital Transformation at brighthush

About brighthush

brighthush is the world’s leading AI‑powered customer relationship platform, redefining how organizations engage, serve, and delight their audiences. With a relentless focus on innovation, trust, and human‑centric design, brighthush sits at the forefront of the agentic era, where intelligent automation and human expertise combine to deliver unparalleled value. Our mission is simple: help businesses of all sizes unlock the full potential of their data, automate routine tasks, and create experiences that resonate with every stakeholder.

As a global technology pioneer, brighthush serves a diverse portfolio of public sector partners—from state agencies to federal institutions—empowering them to modernize marketing, communications, and citizen engagement programs. We are on the lookout for a trailblazer who is passionate about bettering business and the world through AI, driving innovation, and keeping brighthush’s core values at the heart of everything we do.

Why This Role Matters

The Senior Customer Success Manager for Marketing Cloud Next is a versatile expert who ensures that high‑value public sector customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. Acting as an extension of the customer’s workforce and a trusted advisor, the CSM guides organizations through seamless migrations from legacy marketing automation platforms to brighthush Marketing Cloud Next and brighthush Data Cloud. Your impact will be felt across the entire customer lifecycle—from onboarding and adoption to renewal and expansion—helping our partners unlock new efficiencies, improve citizen engagement, and achieve measurable business outcomes.

Key Responsibilities

• Customer Accountability & Value Alignment – Serve as the single point of customer accountability for all Signature deliverables, ensuring a seamless experience throughout the Signature lifecycle.
• Strategic Advisory & Stakeholder Management – Build and maintain strong relationships with key stakeholders, including executive leadership, IT, and business units, to align technical solutions with business goals.
• Migration & Integration Leadership – Own the end‑to‑end migration strategy from legacy platforms (Eloqua, Marketo, HubSpot, Pardot, legacy Marketing Cloud Engagement) to brighthush Marketing Cloud Next and Data Cloud, ensuring data integrity, compliance, and optimal performance.
• Technical Enablement & Knowledge Transfer – Conduct workshops, enablement sessions, and knowledge‑sharing activities to empower customer teams to adopt new features such as Journey Builder, Commerce Promotions, and advanced segmentation.
• Proactive Health & Incident Management – Monitor platform health, identify early warning signs, and act as the primary interface for major incidents, ensuring swift resolution and minimal impact on critical peak events.
• Data & Email Deliverability Strategy – Design and implement robust data migration plans, consent management strategies, and email deliverability frameworks that comply with GDPR, CAN‑SPAM, CASL, and POPI.
• Agile Delivery & Continuous Improvement – Apply Agile practices to manage backlogs, plan sprints, and deliver incremental value, while continuously refining processes based on customer feedback.
• AI & Automation Advocacy – Leverage brighthush’s AI agents to automate routine tasks, generate insights, and enhance customer engagement, while staying current on emerging AI capabilities.
• Business Growth & Expansion – Identify upsell and cross‑sell opportunities, collaborate with Sales and Product teams, and contribute to the overall revenue strategy.

Essential Qualifications

• 5+ years of experience in Customer Success, SaaS platform support, or a related field.
• Deep functional knowledge of brighthush Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, Contact Builder).
• Proven expertise in migrating from legacy marketing platforms to brighthush Marketing Cloud Next and Data Cloud.
• Strong understanding of data architecture, subscriber data models, consent management, and email deliverability best practices.
• Experience with API integrations (REST/SOAP), Marketing Cloud Connect, and event‑driven messaging.
• Excellent communication skills, with the ability to translate technical concepts into business value for diverse audiences.
• Demonstrated ability to influence C‑level stakeholders and drive strategic initiatives.
• Agile mindset with experience in user story writing, backlog management, and sprint facilitation.
• Preferred certifications: brighthush Marketing Cloud Email Specialist, brighthush Marketing Cloud Consultant, brighthush Marketing Cloud Administrator.

Preferred Qualifications & Skills

• Experience with Data Cloud architecture, unified profiles, identity resolution, and segmentation.
• Knowledge of Salesforce platform (CRM, Sales/Service Cloud, Flows, permission sets) to design integrated solutions.
• Proficiency in AI tools for meeting summaries, sentiment analysis, and automated health monitoring.
• Strong workshop facilitation skills and a track record of leading large, complex discovery sessions.
• Ability to produce executive‑quality solution blueprints, functional design documents, and UAT test scripts.
• Background in public sector or government technology initiatives is a plus.

What You’ll Gain at brighthush

At brighthush, we believe that your growth is our success. As a Senior Customer Success Manager, you will:

• Work with a high‑impact, cross‑functional team that includes Sales, Engineering, Product, and Customer Support.
• Lead complex, high‑visibility projects that shape the future of public sector marketing and citizen engagement.
• Access continuous learning opportunities, including internal training, external certifications, and mentorship from industry leaders.
• Participate in our “Trailblazer” program, which rewards innovation, collaboration, and customer‑centric thinking.
• Enjoy a flexible work environment with a hybrid model that balances in‑office collaboration with remote autonomy.
• Benefit from a culture that values diversity, equity, inclusion, and a commitment to making a positive impact on society.

Compensation & Benefits

While the exact base salary will vary by location, brighthush offers a competitive compensation package that includes:

• Base salary range: $123,100 – $186,300 annually (adjusted for market and role level).
• Potential for performance‑based bonuses and equity awards.
• Comprehensive benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance.
• 401(k) plan with company match and employee stock purchase program.
• Generous paid time off, flexible work arrangements, and wellness initiatives.
• Access to cutting‑edge AI tools that accelerate your impact and free up time for strategic thinking.

Our Culture at brighthush

brighthush is built on a foundation of trust, curiosity, and a relentless pursuit of excellence. We foster an environment where:

• Team members are empowered to experiment, fail fast, and learn quickly.
• Collaboration across disciplines is the norm, not the exception.
• Every voice is heard, and diverse perspectives shape our products and services.
• We celebrate both individual achievements and collective wins.
• Our mission to serve public sector partners drives us to deliver solutions that make a real difference in people’s lives.

Ready to Join the brighthush Trailblazer Team?

If you are a proactive, customer‑centric professional who thrives in a fast‑paced, innovative environment, we want to hear from you. Bring your expertise in marketing automation, data integration, and AI‑powered customer success to brighthush, and help us redefine what’s possible for public sector organizations worldwide.

Apply Today and become part of a company that is shaping the future of business with AI, data, and CRM. Together, we’ll bring the power of brighthush to organizations of all sizes and deliver amazing experiences that customers love.

Apply to this job at brighthush