Senior Customer Success Manager – Marketing Cloud Next & Data Cloud Integration Specialist for Public Sector Clients – Champion Digital Transformation & AI‑Driven Engagement at brighthush

About brighthush

brighthush stands at the cutting edge of AI‑powered customer relationship technology, redefining how public sector organizations engage, serve, and delight citizens. With a relentless focus on innovation, trust, and human‑centric design, brighthush is the world’s leading platform for intelligent automation and human expertise combined. Our mission is simple yet profound: help governments, state agencies, and federal institutions unlock the full potential of their data, automate routine tasks, and create experiences that resonate with every stakeholder.

Why This Role Matters

The Senior Customer Success Manager for Marketing Cloud Next is more than a support role; it is a strategic partnership that drives digital transformation for high‑value public sector customers. You will serve as the single point of accountability for the Signature Success Plan, guiding partners through seamless migrations from legacy marketing automation platforms to brighthush Marketing Cloud Next and Data Cloud. Your influence will span the entire customer lifecycle—from onboarding and adoption to renewal and expansion—helping our partners unlock new efficiencies, improve citizen engagement, and achieve measurable business outcomes.

Key Responsibilities

• Customer Accountability & Value Alignment – Own the end‑to‑end customer experience, ensuring that every Signature deliverable is met on time, within scope, and with measurable impact.
• Strategic Advisory & Stakeholder Management – Build and maintain trusted relationships with executive leadership, IT, marketing, and citizen‑engagement teams, translating business goals into technical solutions.
• Migration & Integration Leadership – Design and execute migration strategies from legacy platforms (Eloqua, Marketo, HubSpot, Pardot, legacy Marketing Cloud Engagement) to brighthush Marketing Cloud Next and Data Cloud, safeguarding data integrity, compliance, and performance.
• Technical Enablement & Knowledge Transfer – Deliver workshops, enablement sessions, and knowledge‑sharing activities that empower customer teams to adopt advanced features such as Journey Builder, Commerce Promotions, and sophisticated segmentation.
• Proactive Health & Incident Management – Monitor platform health, identify early warning signs, and act as the primary interface for major incidents, ensuring swift resolution and minimal impact on critical peak events.
• Data & Email Deliverability Strategy – Design robust data migration plans, consent‑management frameworks, and email deliverability strategies that comply with GDPR, CAN‑SPAM, CASL, and POPI.
• Agile Delivery & Continuous Improvement – Apply Agile practices to manage backlogs, plan sprints, and deliver incremental value, continuously refining processes based on customer feedback.
• AI & Automation Advocacy – Leverage brighthush’s AI agents to automate routine tasks, generate insights, and enhance customer engagement, while staying current on emerging AI capabilities.
• Business Growth & Expansion – Identify upsell and cross‑sell opportunities, collaborate with Sales and Product teams, and contribute to the overall revenue strategy.

Essential Qualifications

• 5+ years of experience in Customer Success, SaaS platform support, or a related field.
• Deep functional knowledge of brighthush Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, Contact Builder).
• Proven expertise in migrating from legacy marketing platforms to brighthush Marketing Cloud Next and Data Cloud.
• Strong understanding of data architecture, subscriber data models, consent management, and email deliverability best practices.
• Experience with API integrations (REST/SOAP), Marketing Cloud Connect, and event‑driven messaging.
• Excellent communication skills, with the ability to translate technical concepts into business value for diverse audiences.
• Demonstrated ability to influence C‑level stakeholders and drive strategic initiatives.
• Agile mindset with experience in user story writing, backlog management, and sprint facilitation.
• Preferred certifications: brighthush Marketing Cloud Email Specialist, brighthush Marketing Cloud Consultant, brighthush Marketing Cloud Administrator.

Preferred Qualifications & Skills

• Experience with Data Cloud architecture, unified profiles, identity resolution, and segmentation.
• Knowledge of Salesforce platform (CRM, Sales/Service Cloud, Flows, permission sets) to design integrated solutions.
• Proficiency in AI tools for meeting summaries, sentiment analysis, and automated health monitoring.
• Strong workshop facilitation skills and a track record of leading large, complex discovery sessions.
• Ability to produce executive‑quality solution blueprints, functional design documents, and UAT test scripts.
• Background in public sector or government technology initiatives is a plus.

What You’ll Gain at brighthush

At brighthush, we believe that your growth is our success. As a Senior Customer Success Manager, you will:

• Work with a high‑impact, cross‑functional team that includes Sales, Engineering, Product, and Customer Support.
• Lead complex, high‑visibility projects that shape the future of public sector marketing and citizen engagement.
• Access continuous learning opportunities, including internal training, external certifications, and mentorship from industry leaders.
• Participate in our “Trailblazer” program, which rewards innovation, collaboration, and customer‑centric thinking.
• Enjoy a flexible work environment with a hybrid model that balances in‑office collaboration with remote autonomy.
• Benefit from a culture that values diversity, equity, inclusion, and a commitment to making a positive impact on society.

Compensation & Benefits

While the exact base salary will vary by location, brighthush offers a competitive compensation package that includes:

• Base salary range: $123,100 – $186,300 annually (adjusted for market and role level).
• Potential for performance‑based bonuses and equity awards.
• Comprehensive benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance.
• 401(k) plan with company match and employee stock purchase program.
• Generous paid time off, flexible work arrangements, and wellness initiatives.
• Access to cutting‑edge AI tools that accelerate your impact and free up time for strategic thinking.

Our Culture at brighthush

brighthush is built on a foundation of trust, curiosity, and a relentless pursuit of excellence. We foster an environment where:

• Team members are empowered to experiment, fail fast, and learn quickly.
• Collaboration across disciplines is the norm, not the exception.
• Every voice is heard, and diverse perspectives shape our products and services.
• We celebrate both individual achievements and collective wins.
• Our mission to serve public sector partners drives us to deliver solutions that make a real difference in people’s lives.

Ready to Join the brighthush Trailblazer Team?

If you are a proactive, customer‑centric professional who thrives in a fast‑paced, innovative environment, we want to hear from you. Bring your expertise in marketing automation, data integration, and AI‑powered customer success to brighthush, and help us redefine what’s possible for public sector organizations worldwide.

Apply Today and become part of a company that is shaping the future of business with AI, data, and CRM. Together, we’ll bring the power of brighthush to organizations of all sizes and deliver amazing experiences that customers love.

Apply to this job at brighthush