Senior Customer Success Manager – North America – Driving Growth, Retention, and Strategic Partnerships at brighthush

About brighthush

brighthush is a global pioneer in the artificial intelligence of things (AIoT) sector, delivering cutting‑edge SaaS solutions that empower businesses to harness the full potential of their mobile assets. With a legacy spanning more than three decades, brighthush has become synonymous with innovation, reliability, and customer‑centricity. Our platform seamlessly ingests, harmonizes, and integrates data from any source, turning raw information into actionable insights that help organizations achieve their most ambitious goals in safety, compliance, efficiency, and sustainability.

Operating in over 120 countries and serving more than 2.6 million subscribers across 48,000+ customers, brighthush’s reach is truly global. Yet, what sets us apart is our people‑first culture: we believe that the best ideas come from collaboration, continuous learning, and a shared commitment to excellence. Whether you’re a seasoned industry veteran or an emerging talent, you’ll find a place at brighthush where your voice matters, your growth is supported, and your impact is tangible.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the success of thousands of customers worldwide, driving measurable improvements in safety, efficiency, and profitability.
• Career Growth – We invest heavily in professional development, offering mentorship programs, leadership training, and access to industry conferences.
• Innovative Environment – Collaborate with world‑class product, engineering, and data science teams to shape the future of AIoT.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our organization, from hiring to day‑to‑day interactions.
• Competitive Compensation & Perks – In addition to a base salary, we offer performance bonuses, equity, comprehensive health benefits, flexible work arrangements, and a generous paid time‑off policy.

About the Role

We are seeking an experienced Senior Customer Success Manager – North America to lead a high‑performing team that delivers exceptional customer experiences across the United States, Canada, and Mexico. This leadership role blends strategic vision with operational excellence, driving customer adoption, retention, and revenue growth while fostering a culture of continuous improvement and accountability.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of Customer Success Managers (CSMs) who support customers across North America.
• Foster a high‑performance, customer‑first culture focused on accountability, collaboration, and continuous improvement.
• Conduct regular one‑on‑one meetings, performance reviews, and career development planning.
• Establish team goals and key performance indicators (KPIs) aligned with brighthush’s strategic objectives.
• Support onboarding, training, and ongoing development of CSMs, ensuring they have the tools and knowledge to excel.

Customer Success Strategy

• Develop and execute customer success strategies that drive product adoption, satisfaction, retention, and expansion.
• Ensure CSMs maintain proactive engagement with customers throughout the entire lifecycle.
• Oversee customer health, identify potential risks, and implement mitigation strategies to improve outcomes.
• Standardize customer success processes, account planning, and business review practices across the region.

Customer Retention & Growth

• Drive customer retention by proactively addressing challenges and reducing churn.
• Partner with Sales to identify upsell and cross‑sell opportunities within existing accounts.
• Support renewal planning and execution to maximize recurring revenue.
• Participate in executive customer meetings and escalations as needed.

Cross‑Functional Collaboration

• Partner closely with Sales, Product, Professional Services, Support, Finance, and Operations to deliver a seamless customer experience.
• Serve as the voice of the customer, sharing insights that influence product improvements and business strategy.
• Collaborate with regional and global leadership to align customer success initiatives and priorities.
• Keep leadership informed of critical escalations, risks, and opportunities.

Operational Excellence

• Monitor customer success metrics, including health, adoption, retention, renewals, satisfaction, and account growth.
• Analyze customer data and trends to identify opportunities for process improvement.
• Develop reports and dashboards to communicate team performance and customer health.
• Ensure consistent use of CRM and customer success platforms across the team.

Qualifications

Required

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience.
• 7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer‑facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment.
• 3+ years of experience leading and developing Customer Success or Account Management teams.
• Proven track record managing customer retention, renewals, product adoption, and account growth.
• Strong leadership, coaching, and employee development skills.
• Experience supporting enterprise and strategic customer accounts.
• Excellent communication, presentation, and executive relationship management skills.
• Strong analytical skills with experience using customer health metrics and performance data.
• Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools.

Preferred

• Experience in fleet management, telematics, transportation, logistics, IoT, or connected mobility.
• Experience managing geographically dispersed or remote teams.
• Experience supporting customers and employees across the United States, Canada, and Mexico.
• Bilingual English and Spanish communication skills are a plus.

Compensation & Benefits

We offer a competitive base salary range of $95,000–$110,000 USD, commensurate with experience and qualifications. In addition to the base salary, you will be eligible for performance‑based bonuses, equity participation, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (individual and family plans)
• Retirement savings plan with company match
• Flexible work arrangements (remote, hybrid, or on‑site options)
• Generous paid time off, including vacation, sick leave, and personal days
• Professional development stipend and access to industry conferences
• Wellness programs, including gym memberships and mental health resources
• Employee referral bonuses and recognition programs

Career Growth Opportunities

At brighthush, your career trajectory is supported by a clear path for advancement. Whether you aspire to become a Director of Customer Success, VP of Customer Experience, or a strategic role in product or sales, we provide the mentorship, training, and exposure needed to reach your goals. Our leadership team actively champions internal mobility, ensuring that high‑performing talent is recognized and promoted.

Our Culture

brighthush thrives on a culture of curiosity, collaboration, and accountability. We celebrate diversity and foster an inclusive environment where every voice is heard. Our teams work in a fast‑paced, agile environment that encourages experimentation and rapid iteration. We value work‑life balance, offering flexible schedules and remote work options to support your personal and professional well‑being.

How to Apply

If you are passionate about driving customer success at scale, thrive in a collaborative environment, and are ready to make a measurable impact, we want to hear from you. Submit your application today and join brighthush in shaping the future of AIoT.

Apply Now – Apply to this role

Equal Employment Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. We believe that diverse perspectives drive innovation and success, and we’re proud to be a workplace that reflects the communities we serve.