Senior Customer Success Manager – North America, Enterprise Legal & SaaS – Champion Strategic Growth, Client Success, and Data‑Driven Value Creation at brighthush

About brighthush

brighthush is not just a legal technology company; it’s a movement that is reshaping how in‑house legal teams collaborate with external counsel and manage legal spend. By marrying advanced data analytics, AI‑powered insights, and an intuitive platform, we empower Fortune 500 organizations, mid‑market leaders, and emerging enterprises to make smarter, more strategic decisions about their legal operations. Our mission is simple yet powerful: give legal leaders the tools they need to source the best counsel, control costs, and unlock measurable value.

We are a fast‑growing, fully remote team that thrives on challenging the status quo. Every member of brighthush is encouraged to think boldly, experiment freely, and drive meaningful change across the legal industry. Whether you’re a seasoned professional or a rising star, you’ll find a culture that rewards curiosity, celebrates success, and supports continuous learning.

Why Join brighthush?

At brighthush, you won’t just be filling a role—you’ll be shaping the future of legal technology. We offer:

• A mission‑driven environment where every success story directly impacts the way legal teams operate worldwide.
• A collaborative, cross‑functional culture that values transparency, experimentation, and rapid iteration.
• Opportunities to work with world‑class data scientists, product engineers, and legal experts to create solutions that matter.
• A remote‑first mindset that gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant, distributed community.

Role Overview

As a Senior Customer Success Manager for North America, you will be the trusted partner for our enterprise clients. You’ll own a portfolio of high‑value accounts, guiding them through every stage of the customer lifecycle—from onboarding and adoption to expansion and renewal. Your strategic counsel will help General Counsels and Legal Operations leaders transform their outside counsel relationships, achieve cost savings, and realize the full potential of the brighthush platform.

What You’ll Do

• Serve as the primary point of contact for senior stakeholders, building lasting, multi‑threaded relationships across each account.
• Translate complex usage data into compelling value stories that drive renewal and expansion.
• Champion adoption through training, change management, and scalable self‑service programs.
• Identify risks and growth opportunities early, collaborating with cross‑functional teams to take decisive action.

Key Responsibilities

• Client Portfolio Management: Own a portfolio of North American enterprise clients, ensuring their success across the entire lifecycle—onboarding, adoption, expansion, and renewal.
• Strategic Advisory: Act as a trusted advisor to General Counsel and Legal Operations leaders, providing data‑driven insights on outside counsel management best practices, competitive sourcing, alternative fee arrangements, and spend governance.
• Value Storytelling: Convert usage and savings data into clear, actionable narratives that demonstrate ROI and justify renewal and expansion.
• Executive Sponsorship: Build and nurture executive sponsorship, cultivating strong relationships with key decision makers and influencers within each account.
• Adoption & Enablement: Drive product adoption through targeted training, change management initiatives, and scalable self‑service programs.
• Risk & Opportunity Management: Identify potential risks and growth opportunities early, working closely with product, sales, and support teams to implement solutions.
• Data‑Driven Success Planning: Develop and maintain data‑rich success plans that align with client objectives and brighthush’s value proposition.
• Renewal & Expansion Leadership: Own the renewal process, ensuring a seamless experience that turns renewal into a no‑brainer for clients.
• Cross‑Functional Collaboration: Partner with marketing, product, and sales teams to share client insights, influence roadmap, and co‑create success stories.
• Continuous Improvement: Stay current on industry trends, legal technology advancements, and best practices to continuously elevate the customer experience.

Essential Qualifications

• 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a proven track record of managing client relationships or portfolios.
• Comfortable engaging with senior stakeholders and leading high‑stakes conversations.
• Data‑literate storyteller who can translate complex information into clear, actionable insights.
• Proactive, organized, and technically curious, with a passion for leveraging technology and AI to work smarter.
• Positive, “yes, and” mindset, with a willingness to learn, adapt, and grow.
• U.S. work authorization required; remote position open to candidates across the United States.

Preferred Qualifications

• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing, law firm sourcing, or corporate legal departments.
• Experience with AI tools and a willingness to experiment with emerging technologies.
• Strong analytical skills and a knack for turning data into actionable business recommendations.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s value proposition.
• Communication: Exceptional verbal and written communication skills, with the ability to influence at all levels.
• Relationship Building: Proven ability to build trust and rapport with senior leaders and cross‑functional teams.
• Project Management: Strong organizational skills, able to manage multiple priorities and deliver results on time.
• Analytical Acumen: Comfortable working with data, dashboards, and metrics to drive decision‑making.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences and outcomes.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders and industry experts.
• Regular training sessions on product updates, industry trends, and advanced customer success techniques.
• Opportunities to lead cross‑functional initiatives, such as product roadmap discussions and customer advisory boards.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or product management positions.
• Support for certifications and conferences that align with your career goals.

Work Environment & Company Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency: Open communication channels and a culture of honest feedback.
• Innovation: Encouragement to experiment, fail fast, and iterate quickly.
• Diversity & Inclusion: Commitment to creating a welcoming environment for people of all backgrounds.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on outcomes rather than hours.
• Community: Regular virtual team events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $120,000 per year, commensurate with experience.
• Variable Compensation: Performance‑based bonuses tied to client success metrics.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Family Leave: Paid parental leave and flexible family‑care options.
• Professional Development: Budget for courses, certifications, and industry conferences.
• Wellness Resources: Access to mental health support, fitness stipends, and wellness programs.
• Technology Stipend: Home‑office equipment and internet reimbursement.

How to Apply

If you’re ready to join a forward‑thinking team that is reshaping the legal technology landscape, we’d love to hear from you. Please submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio or case studies that demonstrate your impact in customer success or legal operations.

Closing Statement

At brighthush, we believe that great customer success is the cornerstone of transformative change. As a Senior Customer Success Manager, you will be at the heart of our mission—helping legal leaders unlock value, drive efficiency, and achieve strategic goals. If you’re passionate about building lasting relationships, leveraging data to tell powerful stories, and leading high‑impact initiatives, we invite you to apply and become part of our dynamic, remote team.

Join us and help shape the future of legal technology—one client success story at a time.