Senior Customer Success Manager – Portuguese Market – Championing Growth, Retention, and Customer Advocacy for brighthush

Welcome to brighthush – Where Technology Transforms the Real Estate Landscape

brighthush is a pioneering digital platform that is redefining the real estate ecosystem across Europe. Founded in Switzerland, our mission is clear yet ambitious: empower real estate professionals with precise data, full transparency, and intelligent technology so they can grow sustainably and innovatively. With over 5,000 partner agencies and 10 million active users annually, we are accelerating the digital transformation of the market and creating business opportunities that were once unimaginable.

If you are looking for a challenge that blends strategy, relationship building, and technology, brighthush offers a dynamic, collaborative, and results‑oriented work environment. We are expanding rapidly and growing our presence in the Portuguese market, and we need a Customer Success Manager who is passionate about customers, metric‑driven, and ready to lead the success journey of our partners.

The Role – Customer Success Manager (Portuguese Market)

As a Customer Success Manager at brighthush, you will be the vital link between our platform and our clients. Your responsibility will be to ensure that every real estate agency using brighthush extracts maximum value, from the initial onboarding to long‑term loyalty. Your work will directly impact retention, engagement, and the Customer Lifetime Value (CLV) of our partners.

Key Responsibilities

• Portfolio Management: Administer and grow a portfolio of premium clients, ensuring each interaction is strategic and results‑focused.
• Onboarding & Support: Lead detailed onboarding sessions, demonstrate platform features, and ensure clients feel confident and well‑informed.
• Continuous Training: Organize workshops, webinars, and personalized training sessions to maximize adoption of advanced features.
• Engagement & Retention: Monitor usage metrics, identify churn signals, and implement proactive strategies to keep clients engaged.
• Product Feedback Loop: Gather client insights, prioritize feature requests, and collaborate with Product and Engineering teams.
• Reporting & CRM: Keep the CRM updated, generate performance reports, and coordinate with Sales and Marketing to align campaigns and initiatives.
• Process & Customer Experience: Contribute to continuous optimization of internal processes, ensuring a seamless and friction‑free customer experience.

What We’re Looking For

We seek a professional who combines organization, communication, and an unwavering focus on the customer. If you can build trustful relationships and manage a portfolio autonomously, you may be the ideal candidate.

• Conduct at least 5 calls per day, each lasting more than 5 minutes, while maintaining high quality and professionalism.
• Maintain a high level of client engagement, measured by usage and satisfaction metrics.
• Actively contribute to client retention and revenue generation.
• Identify growth and loyalty opportunities within your portfolio.

Essential Qualifications

• Proven experience in Customer Success, Account Management, or related fields.
• Strong customer orientation and exceptional communication skills.
• Excellent organizational, time‑management, and prioritization abilities.
• Familiarity with CRM (brighthush, brighthush, etc.) and digital automation tools.
• Fluency in Spanish or native Spanish language.
• Experience in the real estate sector is a significant plus.

Preferred Qualifications

• Experience in high‑velocity, scalable environments.
• Knowledge of customer success metrics (NPS, CSAT, churn rate).
• Data analysis skills and dashboard interpretation.
• Ability to work independently as a freelancer, issue invoices, or start activity immediately.

Skills & Competencies

• Empathy and active listening.
• Proactivity and strategic thinking.
• Resilience and ability to handle pressure.
• Results orientation and metric focus.
• Influencing and negotiation skills with internal and external stakeholders.

Growth & Learning Opportunities

At brighthush, we value continuous development. As a Customer Success Manager, you will have access to:

• Mentorship and coaching programs with product and sales leaders.
• Internal workshops on market trends, technology, and best customer service practices.
• Participation in real estate and technology conferences and events.
• Opportunities to advance into leadership roles in Customer Success or Product Management.

Work Environment & Culture

brighthush is known for its culture of innovation, collaboration, and transparency. We value:

• Flexible remote work with support for schedules that align with client needs.
• Open communication and continuous feedback.
• An inclusive environment that celebrates diverse ideas and experiences.
• Projects that challenge the status quo and drive digital transformation.

Compensation, Benefits & Perks

As a freelance collaborator, you will enjoy a competitive remuneration model:

• Fixed monthly component, ensuring financial stability.
• Unlimited variable component tied to retention, engagement, and portfolio performance metrics.
• Participation in long‑term bonus and incentive programs.
• Additional benefits such as access to productivity tools, professional development courses, and equipment subsidies.

How to Apply

If you are ready to join a team that is reshaping the future of the real estate market, send your résumé and a cover letter highlighting your relevant experiences to brighthush. Show us how you can drive client success and contribute to the growth of our platform.

Conclusion

brighthush is in a phase of accelerated expansion and seeks professionals who share our vision of innovation and excellence. If you are passionate about customers, analytical, and eager to make a difference, this is the opportunity you’ve been waiting for.

Apply now and help us transform the future of the real estate sector!

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