Senior Customer Success Manager – Portuguese Market Specialist – Championing Growth, Retention, and Strategic Partnerships in Real‑Estate Tech at brighthush

About brighthush

brighthush is not just a software platform; it’s the beating heart of Europe’s real‑estate ecosystem. Founded in Switzerland and now operating across the continent, we empower more than 5,000 real‑estate agencies and attract over 10 million users each year. Our mission is simple yet ambitious: to help real‑estate professionals thrive by providing data‑driven insights, transparent processes, and intelligent technology that turns everyday transactions into strategic opportunities. As we expand into new markets, we’re looking for a passionate, client‑centric professional to become the bridge between our platform and the agencies that rely on it.

Why brighthush?

• Impactful Work – Your efforts will directly influence the success of thousands of real‑estate agents and shape the future of the industry.
• Dynamic Culture – We thrive on collaboration, innovation, and a shared commitment to excellence.
• Career Growth – From mastering advanced analytics to leading cross‑functional initiatives, your career path is limitless.
• Flexible Work Environment – Remote work across France, with the freedom to balance professional and personal priorities.
• Competitive Compensation – A fixed base plus an uncapped variable component tied to retention, engagement, and portfolio performance.

Key Responsibilities

As the Senior Customer Success Manager for the Portuguese market, you will own a portfolio of agency clients and be responsible for their end‑to‑end experience on brighthush’s platform. Your day‑to‑day activities will include:

• Managing and expanding a dedicated client portfolio, ensuring each agency achieves its business goals.
• Providing hands‑on onboarding support, guiding agencies through platform setup, data migration, and best‑practice adoption.
• Delivering tailored training sessions, webinars, and knowledge‑sharing resources to maximize platform utilization.
• Monitoring product adoption metrics, identifying adoption gaps, and proactively recommending solutions to boost engagement.
• Driving customer retention and lifetime value by cultivating long‑term relationships, anticipating needs, and delivering measurable ROI.
• Collecting, analyzing, and acting on client feedback to inform product enhancements and service improvements.
• Maintaining accurate, up‑to‑date records in our CRM, generating insightful reports, and coordinating with Sales, Marketing, and Product teams.
• Contributing to continuous process improvement initiatives that elevate the overall customer experience.
• Representing brighthush at industry events, conferences, and local meet‑ups to strengthen brand presence and gather market intelligence.

Essential Qualifications

We’re looking for a professional who brings a blend of experience, skill, and mindset:

• Proven track record in Customer Success, Account Management, or a related client‑facing role.
• Strong customer orientation with a passion for building trust and delivering value.
• Exceptional organizational and communication skills, capable of managing multiple priorities and stakeholders.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and digital collaboration tools.
• Fluency in Portuguese and Spanish (native or near‑native proficiency). English proficiency is a plus.
• Experience in the real‑estate sector is highly desirable, but not mandatory.
• Self‑motivated, results‑driven, and comfortable working independently as a freelance contractor.

Preferred Qualifications

These additional attributes will set you apart:

• Experience with SaaS platforms in the real‑estate or related industries.
• Data‑driven mindset: ability to analyze usage metrics and translate insights into actionable strategies.
• Knowledge of European real‑estate regulations and market dynamics.
• Previous experience managing a client portfolio in a remote or distributed environment.
• Strong presentation and facilitation skills for training sessions and stakeholder meetings.

Skills & Competencies

• Customer Advocacy – Champion the client’s voice within brighthush.
• Strategic Thinking – Align client goals with platform capabilities to drive mutual growth.
• Analytical Acumen – Interpret data to uncover trends, forecast outcomes, and recommend improvements.
• Problem‑Solving – Quickly diagnose issues and devise effective solutions.
• Collaboration – Work seamlessly with Sales, Marketing, Product, and Support teams.
• Adaptability – Thrive in a fast‑moving, evolving industry landscape.
• Time Management – Prioritize tasks to meet daily call targets and deliver high‑quality service.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Access to industry‑leading training programs in real‑estate technology, data analytics, and customer success best practices.
• Mentorship from senior leaders who have shaped the European real‑estate tech landscape.
• Opportunities to influence product roadmap through direct client feedback.
• Potential transition into full‑time roles or higher‑level positions within brighthush as the company expands.
• Regular knowledge‑sharing sessions, hackathons, and cross‑functional workshops to keep you at the cutting edge.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer value. You’ll find:

• A remote‑first mindset that empowers you to work from anywhere in France.
• Regular virtual town‑halls and cross‑functional workshops to keep everyone aligned.
• A supportive network of peers who celebrate wins and learn from challenges together.
• Inclusive policies that respect diverse backgrounds and perspectives.
• Annual retreats and team‑building events that foster camaraderie and innovation.

Compensation & Benefits

While the exact figures depend on your experience and performance, we offer:

• A competitive fixed base aligned with market standards for freelance Customer Success roles.
• An uncapped variable component tied to key metrics such as retention, engagement, and portfolio revenue.
• Flexible invoicing options to accommodate your independent contractor status.
• Access to brighthush’s digital resources, including product updates, training materials, and industry insights.
• Opportunities for professional development and certification sponsorships.
• Health and wellness stipend, remote work allowance, and a generous vacation policy.

How to Apply

If you’re ready to join a forward‑thinking team that is reshaping the real‑estate industry, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager – Portuguese Market Specialist role at brighthush.

Take the next step in your career and help us transform the future of real‑estate across Europe.