Senior Customer Success Manager – Private Sector Mobility Data & Analytics Solutions – Champion Client Success & Drive Growth at brighthush

About brighthush and the Future of Mobility

At brighthush, we’re redefining how cities move, grow, and thrive. By harnessing the power of big data, machine learning, and real‑time analytics, our flagship platform, brighthush InSight®, delivers actionable intelligence on traffic flows, freight patterns, pedestrian movements, and more. This intelligence empowers governments, businesses, and communities to make smarter, safer, and more equitable transportation decisions. Since joining the brighthush family in 2022, our mobility solutions have expanded to serve a diverse portfolio of private sector customers—from retail fuel chains and quick‑service restaurants to highway toll operators and entertainment venues. We’re proud to be a pioneer in the high‑growth mobility analytics industry, and we’re looking for a dedicated Customer Success Manager to help our clients unlock the full potential of our data‑driven platform.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best solutions are built by people who are passionate, curious, and collaborative. Our culture is built on four pillars:

• Impactful Work: Every day you’ll help cities and businesses worldwide reduce congestion, improve safety, and unlock economic value.
• Innovative Culture: Work side‑by‑side with world‑class data scientists, engineers, and product leaders who are constantly pushing the boundaries of what’s possible.
• Growth Opportunities: Advance your career through mentorship, cross‑functional projects, and continuous learning programs.
• Competitive Compensation: Base salary plus performance incentives, comprehensive benefits, and equity opportunities.

Your Impact as a Senior Customer Success Manager

As the Customer Success Manager for our private sector portfolio, you will be the trusted advisor and champion for our clients, ensuring they achieve maximum value from brighthush InSight® and related services. Your day‑to‑day activities will include:

Key Responsibilities

• Customer Onboarding: Design and execute comprehensive onboarding plans, coordinating with brighthush Support and Training teams to ensure seamless adoption.
• Relationship Management: Serve as the primary point of contact throughout the customer lifecycle, from kickoff to renewal, fostering long‑term partnerships.
• Success Planning: Develop and maintain customer success plans that align with business objectives, driving adoption, engagement, and ROI.
• Quarterly Business Reviews: Lead QBRs and cadence check‑ins, presenting usage insights, value metrics, and strategic recommendations.
• Renewal & Expansion: Identify and pursue renewal opportunities, upsell additional modules, and collaborate with Sales to close expansion deals.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support to resolve issues, remove roadblocks, and deliver on commitments.
• Data‑Driven Reporting: Maintain accurate renewal forecasts, subscription health metrics, and customer status in brighthush Data’s CRM system.
• Continuous Improvement: Provide feedback to product and engineering teams on customer pain points and feature requests.
• Travel & Representation: Attend industry conferences, trade shows, and on‑site client meetings (up to 30% travel).

Essential Qualifications

• Minimum 3 years of experience in customer success, account management, or a related role within a SaaS or technology company.
• Bachelor’s degree from an accredited institution.
• Strong collaboration and teamwork skills, with the ability to influence stakeholders at all levels.
• Proven project management experience—capable of executing onboarding and success plans on schedule.
• Advanced proficiency in Microsoft Office 365 (Outlook, Word, Excel).
• Excellent written and verbal communication skills; comfortable presenting to senior executives and large audiences.
• Ability to multitask, think critically, and manage competing priorities in a fast‑paced environment.
• Willingness to travel up to 30% for client meetings, conferences, and internal events.

Preferred Qualifications

• 5+ years of experience in customer success or account management for a SaaS company, civil engineering firm, or transportation consultancy.
• Master’s degree or higher in a relevant field.
• Experience working with large enterprise customers (e.g., Fortune 500).
• Technical expertise in APIs, data analytics, GIS, and location intelligence.
• Hands‑on experience with CRM and customer success platforms such as SalesCloud, ServiceCloud, Gainsight, Vitally, Atlassian, Asana, or Outreach.
• Track record of meeting or exceeding renewal and upsell quotas.

Skills & Competencies for Success

• Customer‑Centric Mindset: You genuinely care about client outcomes and are proactive in identifying opportunities to add value.
• Analytical Thinking: You can interpret data, uncover trends, and translate insights into actionable recommendations.
• Strategic Vision: You understand the broader business context and can align customer success initiatives with corporate goals.
• Communication Excellence: You articulate complex ideas clearly to both technical and non‑technical audiences.
• Resilience & Adaptability: You thrive in a fast‑moving environment and can pivot quickly when priorities shift.
• Collaboration & Influence: You build strong relationships across teams and can influence decision‑makers without direct authority.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and online learning platforms.
• Cross‑functional projects that expose you to product, engineering, and sales teams.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Regular performance reviews that focus on growth, skill acquisition, and goal setting.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for data‑driven impact. You’ll find:

• Remote‑first work model with flexible hours to support work‑life balance.
• Bi‑annual in‑person retreats that bring the team together for strategy, learning, and fun.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular hackathons and innovation challenges that let you experiment with new ideas.
• Open communication channels—everyone’s voice is heard and valued.

Compensation, Perks & Benefits

We offer a competitive total rewards package that reflects your experience, performance, and the value you bring to brighthush:

• Base salary ranging from $88,000 to $110,000, commensurate with experience.
• Commission component tied to renewal and expansion performance.
• Medical, dental, vision, and basic life insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Opportunity to purchase company stock at a discount.
• Deferred compensation and executive deferral plans for eligible roles.
• Performance bonuses, merit increases, and discretionary rewards.

How to Apply

If you’re ready to make a real difference in the mobility industry and help our clients unlock the power of data, we’d love to hear from you. Please submit your application through the link below. If you need any accommodations during the recruitment process, let us know—our Careers Support team is here to help.

Join brighthush Today

At brighthush, we’re not just building technology—we’re building the future of cities. If you’re passionate about data, eager to collaborate with top talent, and ready to help our clients thrive, this is the role for you. Apply now and become a key player in shaping smarter, more resilient communities worldwide.