Senior Customer Success Manager – Public Sector Renewals & Retention Lead (Remote, brighthush)

About brighthush and the Future of Digital Connectivity

brighthush is a global pioneer in cloud‑edge technology, building the world’s most distributed platform that powers everything from streaming media to critical government services. Our mission is simple yet ambitious: make the internet faster, safer, and more reliable for every user, anywhere, anytime. With a portfolio that spans cloud, edge, and security layers, we empower enterprises, public sector agencies, and leading content providers to build, secure, and scale applications at unprecedented speed.

At brighthush, we don’t just support the internet; we shape it. Every day, billions of users experience seamless performance thanks to our cutting‑edge infrastructure. Public sector partners rely on us to keep essential services—such as emergency response, public safety, and citizen engagement—running smoothly and securely. Our culture is built on innovation, collaboration, and a relentless focus on customer success.

Why brighthush?

We are a company that thrives on impact. Our platform is the backbone of critical services that keep communities safe and connected. We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and valued. Our FlexBase program gives you the freedom to work where you perform best—whether that’s from home, in our modern offices, or a hybrid model that suits your lifestyle.

When you join brighthush, you become part of a mission‑driven team that is redefining how the world connects, secures, and experiences digital services. Your work will directly influence the efficiency and resilience of public sector agencies, ensuring that citizens worldwide enjoy a faster, safer internet.

Position Overview

As a Senior Customer Success Manager – Public Sector Renewals & Retention Lead, you will be the linchpin in ensuring our public sector customers renew, expand, and thrive with brighthush’s platform. You will manage the full renewal lifecycle, collaborate across teams, and drive strategies that maximize customer value and retention. This role is ideal for a seasoned sales professional with an entrepreneurial mindset and a passion for public sector technology.

Key Responsibilities

• Renewal Lifecycle Management: Own the end‑to‑end renewal process—quoting, negotiation, contract finalization, and post‑close follow‑up—ensuring a smooth transition from contract to continued partnership.
• Forecasting & Reporting: Maintain accurate renewal forecasts and performance metrics in our CRM, providing actionable insights to leadership and aligning with quarterly revenue goals.
• Stakeholder Collaboration: Build strong relationships with internal teams (Sales, Product, Operations, Finance) and external partners (distribution channels, agencies) to create a unified renewal strategy.
• Upsell & Cross‑Sell Identification: Spot and act on opportunities to expand brighthush’s footprint within existing accounts, leveraging data and customer insights to recommend relevant solutions.
• Risk Management: Monitor engagement signals, identify at‑risk accounts, and implement proactive churn‑mitigation plans that protect revenue and customer satisfaction.
• Process Optimization: Work with Operations to streamline renewal workflows, improve efficiency, and enhance the customer experience through automation and best‑practice adoption.
• Thought Leadership: Represent brighthush at public sector events, webinars, and industry forums, positioning our solutions as the go‑to choice for government agencies.
• Mentorship & Knowledge Sharing: Coach junior team members on renewal tactics, data analysis, and customer engagement, fostering a culture of continuous improvement.

Essential Qualifications

• 3+ years of experience in public sector sales, renewals, or account management within a technology or SaaS environment.
• Proven track record of meeting or exceeding renewal targets and driving revenue growth.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Exceptional organizational skills—capable of managing a high‑volume portfolio while meeting tight deadlines.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity tools.
• Proactive, solutions‑focused mindset—ready to tackle complex challenges and deliver win‑win outcomes.
• Deep understanding of public sector procurement processes, compliance requirements, and budget cycles.

Preferred Qualifications

• Experience working with government agencies, public sector procurement processes, and compliance requirements.
• Background in cloud, edge, or cybersecurity solutions.
• Knowledge of AI and machine learning applications in the public sector.
• Previous exposure to subscription‑based revenue models and performance‑based incentives.
• Demonstrated ability to influence cross‑functional teams and drive change.
• Experience with data‑driven forecasting and analytics tools.

What You’ll Bring to the Table

We’re looking for a professional who thrives in a fast‑paced, collaborative environment. You’ll be a natural relationship builder, a strategic thinker, and a data‑driven decision maker. Your passion for technology and public service will help you connect with government stakeholders and understand their unique challenges.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer needs and a commitment to delivering measurable value.
• Negotiation & Influence: Ability to negotiate contracts and influence decision makers across multiple levels.
• Analytical Acumen: Strong analytical skills to interpret data, forecast trends, and identify growth opportunities.
• Project Management: Proven ability to manage multiple projects simultaneously while maintaining high quality.
• Technical Fluency: Comfortable discussing cloud, edge, and security technologies with both technical and non‑technical audiences.
• Adaptability: Comfortable navigating change and ambiguity in a rapidly evolving industry.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams and external partners.
• Strategic Vision: Ability to translate customer insights into actionable renewal strategies that align with business objectives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress to senior leadership roles such as Director of Public Sector Success or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in mentorship programs, both as a mentor and mentee, fostering continuous learning.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends.
• Contribute to internal knowledge bases, creating best‑practice guides for renewals and customer success.
• Drive innovation projects that influence the next generation of public sector solutions.

Work Environment & Culture at brighthush

Our culture is defined by transparency, collaboration, and a shared commitment to customer success. We celebrate diversity and encourage every team member to bring their authentic self to work. Key highlights include:

• Flexible work arrangements through the FlexBase program.
• Inclusive hiring practices and a focus on equitable growth.
• Regular town‑hall meetings, hackathons, and cross‑team knowledge exchanges.
• Access to cutting‑edge tools and technologies that empower you to deliver exceptional results.
• A supportive environment where ideas are valued and innovation is rewarded.
• Community outreach initiatives that allow employees to give back to public sector partners.

Compensation & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent. While specific figures vary by location and experience, you can expect:

• Base salary plus performance‑based commissions, with a target earnings range that reflects your expertise.
• Equity options and participation in our Employee Stock Purchase Plan (ESPP).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), sick leave, and parental leave.
• Employee assistance programs focused on mental and financial wellness.
• Continuous learning stipend and access to professional development resources.
• Wellness programs, including gym memberships and mindfulness sessions.

How to Apply

If you’re ready to take the next step in your career and help shape the future of public sector digital services, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

At brighthush, you’ll be part of a team that’s redefining how the world connects, secures, and experiences digital services. Your work will directly influence the efficiency and resilience of public sector agencies, ensuring that citizens worldwide enjoy a faster, safer internet. If you’re passionate about technology, customer success, and public service, this is the role for you.

Apply now and become a key driver of growth and transformation at brighthush.