Senior Customer Success Manager – Public Sector Renewals & Retention Specialist (Remote) – Champion Digital Transformation for Government Agencies

About brighthush

brighthush stands at the forefront of secure, high‑performance digital solutions for the public sector. With a global footprint and a mission to empower government agencies, educational institutions, and public‑service organizations, we deliver a world‑class platform that brings speed, reliability, and uncompromising security to every online interaction. From live streaming of civic events to secure data exchanges between agencies, our technology ensures that public services remain accessible, resilient, and future‑ready.

Why Join brighthush?

At brighthush, you’ll be part of a team that shapes the digital landscape for public institutions worldwide. We champion innovation, collaboration, and a culture of continuous learning. Whether you’re a seasoned sales professional or a rising star in customer success, you’ll find the autonomy, resources, and support you need to thrive.

Role Overview

As a Senior Customer Success Manager – Public Sector Renewals & Retention Specialist, you will be the linchpin between our public‑sector clients and our internal teams. Your primary focus will be to drive renewal success, nurture long‑term relationships, and uncover upsell opportunities that align with each agency’s evolving needs. This is a remote, high‑impact role that blends strategic account management with hands‑on execution.

Key Responsibilities

• Renewal Lifecycle Management: Own the full renewal process—from initial quoting and negotiation to final contract closure—ensuring a seamless experience for each client.
• Forecasting & Reporting: Maintain accurate renewal forecasts and track performance metrics within our CRM, providing transparent visibility to leadership.
• Stakeholder Collaboration: Build and sustain strong relationships with internal teams (Sales, Product, Operations) and external partners (distribution channels, government agencies).
• Upsell & Cross‑Sell Identification: Analyze usage data and business objectives to surface product enhancements and expansion opportunities.
• Risk Management: Monitor engagement signals to flag at‑risk accounts, proactively mitigating churn through targeted outreach and support.
• Process Optimization: Partner with Operations to refine renewal workflows, reduce cycle times, and improve overall customer experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning our solutions as the go‑to choice for public‑sector digital transformation.

Essential Qualifications

• Minimum of 3–5 years in public‑sector sales, renewals, or account management roles.
• Proven track record of meeting or exceeding renewal targets in a technology‑focused environment.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Exceptional organizational skills—capable of managing a high‑volume portfolio while meeting tight deadlines.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity tools.
• Self‑motivated, solutions‑oriented mindset with a knack for navigating complex, multi‑stakeholder situations.

Preferred Qualifications

• Experience working with government procurement processes and compliance requirements.
• Background in cloud, edge, or content delivery technologies.
• Knowledge of AI, cybersecurity, or media delivery solutions.
• Prior experience in a remote or hybrid work environment.
• Demonstrated ability to build and execute strategic account plans.

Skills & Competencies

• Contract Negotiation & Closing
• Customer Relationship Management (CRM) Mastery
• Forecasting & Revenue Analytics
• Cross‑Selling & Upselling Strategy
• Risk Analysis & Churn Prevention
• Process Improvement & Operational Excellence
• Presentation & Public Speaking
• Time Management & Prioritization
• Team Collaboration & Influencing
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders in sales and customer success.
• Continuous learning pathways—online courses, certifications, and industry conferences.
• Cross‑functional projects that broaden your skill set across product, engineering, and operations.
• Clear career ladders—transition from Customer Success Manager to Senior Manager, Director, or VP roles.

Work Environment & Culture

Our culture is built on trust, transparency, and a shared commitment to public‑sector impact. Key highlights include:

• Fully remote flexibility with optional on‑site collaboration when needed.
• Inclusive, diverse, and supportive community that values every voice.
• Regular virtual town halls, hackathons, and team‑building events.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Focus on mental and financial wellness through comprehensive support programs.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive package that includes:

• Base salary plus performance‑based commissions, with a target earnings range that reflects market standards.
• Equity options and an Employee Stock Purchase Plan (ESPP) for eligible employees.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), sick leave, and parental leave.
• Professional development stipend and access to industry conferences.
• Wellness resources—mental health counseling, financial planning, and wellness apps.

How to Apply

Ready to make a difference in the public sector? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role now

Closing

At brighthush, we believe that the future of public‑sector digital services is built on collaboration, innovation, and a relentless focus on customer success. If you’re passionate about driving renewal excellence, building lasting relationships, and shaping the next generation of secure, high‑performance public services, we want to hear from you. Join us and help us empower governments, schools, and public institutions to deliver better outcomes for citizens worldwide.