Senior Customer Success Manager – Public Sector Treasury Solutions & Strategic Account Leadership at brighthush

About brighthush

brighthush is a forward‑thinking, category‑defining software company that empowers public sector organizations across North America to manage their treasury, investment, debt, and cash operations with unprecedented precision and efficiency. With a portfolio of more than 400 satisfied government agencies and public institutions, brighthush delivers cloud‑native, data‑driven solutions that streamline financial workflows, enhance reporting accuracy, and unlock operational agility. Backed by a stable, long‑term ownership model, brighthush combines the financial strength of a large, diversified software conglomerate with the nimbleness of a focused, product‑led enterprise. Our culture is built on integrity, energy, flexibility, and a relentless commitment to building future leaders who can turn ideas into impactful outcomes.

Why brighthush?

At brighthush, we believe that high performance and hard work should be rewarded, that leaders are cultivated from within, and that the best ideas win. We operate in a lean, entrepreneurial environment where purpose drives growth, autonomy fuels creativity, and collaboration turns challenges into opportunities. If you thrive on a growth mindset, a relationship‑focused approach, and a high moral fibre, you will find a home at brighthush.

Position Overview

We are seeking an experienced Senior Customer Success Manager to become the primary advocate for our public sector customers across the United States and Canada. In this full‑time, remote role, you will own a portfolio of accounts, ensuring that each client receives personalized, proactive support that maximizes the value of our treasury management platform. You will collaborate closely with Sales, Support, Implementation, and Product teams to drive renewals, identify expansion opportunities, and translate customer insights into actionable product enhancements.

Key Responsibilities

• Build and Strengthen Relationships: Serve as the trusted point of contact for assigned customers, conducting regular check‑ins, usage reviews, and value assessments to keep them engaged and satisfied.
• Drive Retention and Renewal Readiness: Monitor usage patterns, sentiment, and renewal timelines; proactively address risks and coordinate renewal processes to secure long‑term contracts.
• Facilitate Cross‑Functional Collaboration: Act as the liaison between Implementation, Support, Sales, and Product, ensuring that customer needs are understood, tracked, and resolved efficiently.
• Lead Migrations and Expansion: Educate customers on the benefits of newer, cloud‑based modules; identify upsell opportunities and partner with Account Executives on larger deals.
• Maintain Account Visibility: Keep accurate, up‑to‑date records in the CRM, capturing conversations, risks, opportunities, and next steps to provide a clear view of account health.
• Turn Insight into Action: Collect and analyze customer feedback, identify trends, and collaborate with Product and Pricing teams to influence roadmap decisions, case studies, and reference programs.

Essential Qualifications

• 5+ years of experience in customer success, account management, or client services within the public sector, financial services, or SaaS software industry.
• Proven track record of managing a portfolio of enterprise accounts, driving renewals, and identifying upsell opportunities.
• Strong understanding of treasury, investment, debt, and cash management processes, preferably within government agencies.
• Excellent communication and coordination skills, with the ability to articulate complex concepts to finance, treasury, and operational stakeholders.
• Proficiency with CRM systems (e.g., Salesforce), ticketing tools, and data analytics platforms.
• Demonstrated ability to translate customer feedback into actionable product or process improvements.

Preferred Qualifications

• Experience with SaaS subscription models, renewal cycles, and migration projects.
• Knowledge of AI‑enabled workflow tools and their application in treasury operations.
• Background in public sector procurement, budgeting, or financial reporting.
• Experience working in a fast‑paced, startup‑like environment within a larger corporate structure.
• Fluency in multiple languages, especially Spanish or French, to serve a diverse customer base.

Skills & Competencies

• Customer Advocacy: Passion for understanding and championing the needs of public sector clients.
• Strategic Thinking: Ability to see the big picture, anticipate future challenges, and propose proactive solutions.
• Data‑Driven Decision Making: Comfortable analyzing usage metrics and translating them into actionable insights.
• Project Management: Skilled at coordinating cross‑functional initiatives and ensuring timely delivery.
• Relationship Building: Talent for establishing trust with senior finance and treasury leaders.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Success Manager, you will gain exposure to:

• Strategic account management and enterprise sales processes.
• Product development cycles, from ideation to launch.
• Leadership development programs that prepare you for future roles in Customer Success, Sales, or Product Management.
• Mentorship from senior leaders who have successfully transitioned from operational roles to executive positions.

We encourage continuous learning through internal training, industry conferences, and access to a curated library of professional development resources.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States or Canada while staying connected through weekly team huddles, virtual coffee chats, and real‑time collaboration tools. We celebrate diversity, equity, and inclusion, and we are committed to creating an environment where every voice is heard and valued.

Compensation, Perks & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend.
• Employee wellness programs and mental health resources.
• Equity opportunities for high‑performing team members.

How to Apply

If you are ready to take ownership of customer relationships, drive meaningful impact, and grow within a dynamic, purpose‑driven organization, we invite you to apply. Submit your application through the link below and join the brighthush team where your ideas will shape the future of public sector treasury management.

Apply to this Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We welcome candidates from all backgrounds and experiences. We are committed to creating an inclusive environment where every employee can thrive. If you have a disability or require accommodations, please let us know—we are happy to support you throughout the hiring process.

Interview Process Overview

• Virtual interview with a Talent Advisor to discuss your fit with brighthush and the role.
• Virtual interview with the General Manager focused on your experience in customer relationships, renewal strategies, and cross‑functional collaboration.
• Final interview with senior members of the brighthush Customer Success and Product teams to explore your approach to customer advocacy and problem solving.

All interviews will be recorded using brighthush’s AI‑powered video interview platform to ensure a fair and consistent evaluation process.

Join brighthush Today

We are excited to meet talented professionals who share our passion for public sector innovation and customer success. If you are ready to make a tangible difference in the financial operations of government agencies, apply now and become a key driver of brighthush’s continued growth and impact.