Senior Customer Success Manager – Quantum Computing & Advanced Technology Solutions – Championing Customer Growth, Innovation, and Strategic Partnerships at brighthush

Welcome to brighthush – Where Quantum Dreams Become Reality

At brighthush, we’re not just building software – we’re engineering the future of quantum technology. Our mission is to transform quantum research into real‑world applications that drive industry, science, and society forward. By bridging the gap between cutting‑edge quantum hardware and practical software solutions, we empower developers, enterprises, and governments to unlock unprecedented computational power.

Our platform is trusted by Fortune 500 leaders, global governments, and research institutions worldwide. It enables teams from beginners to seasoned experts to design, optimize, and deploy quantum algorithms at scale, automating complex processes across diverse architectures. With brighthush, bold quantum ideas become tangible, working applications that deliver measurable business impact.

Why brighthush is the Place to Accelerate Your Career

Working at brighthush means being part of a high‑velocity, mission‑driven team that is redefining what’s possible in technology. You’ll collaborate with world‑class scientists, engineers, and product leaders to shape the next generation of quantum solutions. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate innovation, encourage continuous learning, and reward results with competitive compensation, comprehensive benefits, and a flexible work environment.

Role Overview

We’re seeking a seasoned, proactive Senior Customer Success Manager who thrives on technology, enjoys engaging with global customers, and is passionate about helping organizations succeed on their quantum journey. In this role, you will be the trusted advisor for our customers, guiding them from onboarding through expansion, ensuring they extract maximum value from brighthush’s quantum software platform.

This is a highly cross‑functional position that requires close collaboration with product, engineering, and sales teams. You will blend deep technical understanding with strong relationship‑management skills to drive customer satisfaction, renewals, and growth.

Key Responsibilities

• Build and nurture long‑term relationships with customers, driving engagement, satisfaction, renewals, and expansion.
• Own the customer lifecycle from onboarding and adoption to continued engagement, ensuring seamless transitions and sustained success on the brighthush platform.
• Translate customer objectives into actionable success plans, establishing measurable outcomes and tracking progress.
• Collaborate with technical teams to solve complex customer challenges, share best practices, and provide feedback that informs product development.
• Lead end‑to‑end renewals by demonstrating value, identifying upsell opportunities, and aligning with customer success goals.
• Serve as the customer’s voice internally, advocating for their needs and influencing the product roadmap.
• Facilitate knowledge transfer through workshops, webinars, and documentation to empower customers to become self‑sufficient users.
• Monitor and analyze customer health metrics, proactively addressing risks and celebrating wins.
• Travel up to 20% of the time to meet customers, attend industry events, and represent brighthush at conferences.

Essential Qualifications

• Technical Bachelor’s degree in Mathematics, Computer Science, Engineering, Physics, or a STEM‑equivalent field.
• Master’s degree (M.Sc., M.B.A., or equivalent) is a plus.
• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer‑facing role within quantum computing, software, cloud, deep‑tech, or advanced technology sectors.
• Proven ability to manage complex customer relationships, including renewals and growth discussions, with both technical and business stakeholders.
• Strong technical acumen and the capacity to learn complex software tools quickly.
• Proactive, curious, and collaborative mindset with a passion for quantum innovation and customer success.
• Excellent conflict resolution, expectation management, and consultative engagement skills.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Experience with state‑of‑the‑art AI tools and programming is advantageous.
• Willingness to travel up to 20% of the time.

Preferred Qualifications

• Background in quantum computing or adjacent fields such as quantum chemistry, cryptography, or machine learning.
• Experience working with Fortune 500 clients or large government agencies.
• Familiarity with customer success platforms (e.g., brighthush) and CRM systems (e.g., brighthush).
• Track record of driving measurable customer outcomes and revenue growth.
• Strong analytical skills and proficiency in data‑driven decision making.

Skills & Competencies

• Technical Fluency – Ability to understand and explain quantum concepts, software architecture, and integration challenges.
• Relationship Building – Establish trust, influence stakeholders, and maintain long‑term partnerships.
• Strategic Thinking – Translate customer goals into actionable success plans and identify expansion opportunities.
• Problem Solving – Diagnose issues, collaborate with engineering, and deliver timely solutions.
• Communication – Articulate complex ideas clearly to technical and non‑technical audiences.
• Project Management – Coordinate cross‑functional initiatives, manage timelines, and deliver results.
• Adaptability – Thrive in a fast‑moving, high‑growth environment with evolving technology.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in product, engineering, and business.
• Regular training on quantum computing fundamentals, industry trends, and advanced customer success techniques.
• Opportunities to contribute to product strategy and roadmap through customer insights.
• Cross‑functional projects that broaden your skill set and expose you to new domains.
• Clear career ladder with pathways to senior leadership roles in Customer Success, Product Management, or Technical Account Management.

Work Environment & Company Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our team is diverse, inclusive, and driven by a shared vision to make quantum technology accessible and impactful. We value:

• Open communication and knowledge sharing.
• Continuous learning and experimentation.
• Work‑life balance with flexible remote options.
• Recognition of achievements and contributions.
• Community engagement through hackathons, conferences, and open‑source contributions.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion revenue.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget and conference travel support.
• Wellness programs, gym memberships, and mental health resources.

How to Apply

Ready to join a team that’s redefining the quantum landscape? Submit your resume and a cover letter that highlights your customer success experience, technical background, and passion for quantum innovation. Tell us how you’ve helped customers achieve measurable success and what excites you about working at brighthush.

Closing Statement

At brighthush, we’re building more than a product – we’re building a community of pioneers who turn quantum theory into transformative solutions. If you’re a customer‑centric, technically minded leader who thrives on solving complex problems and driving real impact, we want to hear from you. Join us and help shape the future of quantum computing.