Senior Customer Success Manager – Remote – IoT & AI Solutions for Onshore Oil & Gas Operations

About brighthush

At brighthush, we’re redefining the future of onshore oil and gas operations through cutting‑edge IoT sensors and AI‑driven monitoring. Our mission is simple yet powerful: give operators real‑time visibility, predictive insight, and automated control that dramatically reduce downtime, optimize production, and protect the environment. By combining industry‑time‑tested hardware with next‑generation analytics, we empower our customers to make smarter decisions faster, unlocking immediate ROI and setting new standards for operational excellence.

Why brighthush?

Working at brighthush means joining a team of innovators who are passionate about solving complex field challenges. We’re a fast‑growing, customer‑centric organization that values technical expertise, collaboration, and continuous learning. Whether you’re a seasoned engineer or a fresh graduate, you’ll find a culture that rewards curiosity, encourages experimentation, and celebrates success—both big and small.

Job Overview

We’re looking for a Senior Customer Success Manager to lead the adoption, satisfaction, and expansion of our IoT and AI solutions across a portfolio of onshore oil and gas accounts. In this remote role, you’ll act as the trusted advisor and technical point of contact for our customers, ensuring they realize the full value of their investment and driving long‑term loyalty.

Key Responsibilities

• Own the end‑to‑end customer journey for a defined set of accounts, from onboarding through renewal and expansion.
• Collaborate with sales, product, and engineering teams to translate customer needs into actionable insights and feature requests.
• Conduct regular business reviews, performance dashboards, and ROI analyses to demonstrate tangible value.
• Serve as the primary technical liaison, troubleshooting field issues, and coordinating remote support or on‑site visits as needed.
• Identify upsell and cross‑sell opportunities, working closely with the sales team to close expansion deals.
• Develop and deliver training sessions, best‑practice guides, and knowledge‑sharing workshops for customers.
• Track and report on key success metrics (NPS, CSAT, adoption rates, churn, expansion revenue) and use data to drive continuous improvement.
• Advocate for customer feedback within brighthush, influencing product roadmap and service enhancements.
• Maintain a deep understanding of onshore wellsite equipment, artificial lift systems, SCADA, and predictive maintenance technologies.
• Travel to customer sites as required to conduct on‑site assessments, training, and support.

Essential Qualifications

• Bachelor’s degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering, or a related technical field.
• 1–3+ years of hands‑on experience in petroleum engineering, production engineering, or field operations.
• Proven track record of managing complex technical solutions in an oilfield environment.
• Strong industry credibility and the ability to communicate technical value to both engineering and business stakeholders.
• In‑depth knowledge of onshore wellsite equipment, artificial lift systems, and production optimization.
• Excellent communication, presentation, and interpersonal skills.
• Self‑motivated, results‑driven, and comfortable working remotely with a distributed team.
• Willingness and ability to travel to customer sites as needed.

Preferred Qualifications (Bonus Points)

• Prior experience in oilfield operations, production engineering, or automation.
• Hands‑on knowledge of SCADA systems, remote well control, pump‑off controllers, or predictive maintenance technologies.
• Experience with data analytics platforms and KPI dashboards.
• Familiarity with regulatory compliance and safety standards in the oil and gas sector.
• Previous customer success or account management experience in a high‑tech or industrial environment.

Key Skills & Competencies

• Technical Acumen – Ability to understand and explain complex engineering concepts.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking – Strong data‑driven decision making and problem‑solving skills.
• Project Management – Ability to juggle multiple accounts, priorities, and deadlines.
• Collaboration – Comfortable working cross‑functionally with sales, product, engineering, and support teams.
• Adaptability – Thrives in a fast‑paced, evolving environment.
• Communication – Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you’ll:

• Progress to a Customer Success Leadership role, overseeing a team of managers and shaping the customer success strategy.
• Take on product management responsibilities, influencing the roadmap based on real‑world customer insights.
• Participate in industry conferences, technical workshops, and certification programs.
• Leverage our internal knowledge base and mentorship programs to deepen your expertise in IoT, AI, and oilfield operations.
• Explore cross‑functional projects that broaden your skill set and expand your professional network.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a relentless focus on customer value. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Weekly “Tech Talk” sessions where teams share innovations and lessons learned.
• Annual hackathons that encourage creative problem‑solving and cross‑team collaboration.
• Inclusive hiring practices that celebrate diversity of thought and background.
• Open feedback loops, with regular one‑on‑ones and pulse surveys to keep the pulse on employee satisfaction.

Compensation & Benefits

While specific figures are tailored to experience and location, we offer a competitive package that includes:

• Industry‑leading base salary with performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• Unlimited paid time off (PTO) to recharge and pursue personal interests.
• 401(k) matching program to support long‑term financial planning.
• Professional development stipend for courses, certifications, and conferences.
• Equity options to share in brighthush’s growth and success.
• Wellness resources, including virtual fitness classes and mental health support.

How to Apply

Ready to make a tangible impact on the oil and gas industry while advancing your career in a dynamic, tech‑driven environment? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush. We’re excited to learn how your expertise and passion align with our mission to deliver smarter, safer, and more efficient operations for our customers.