Senior Customer Success Manager – Remote Philippines – Championing Client Success & Growth for a Leading AI‑Powered FinTech

About brighthush

brighthush is a trailblazing AI‑driven fintech platform that is redefining how global finance teams manage vendor payments, streamline cash flow, and unlock real‑time insights. With a mission to democratize financial operations for businesses of all sizes, we combine cutting‑edge machine learning, intuitive automation, and a customer‑centric philosophy to deliver unparalleled value. Our rapid growth is fueled by a passionate team of engineers, product designers, and customer advocates who thrive on solving complex problems and celebrating wins together.

We are proud to be part of a vibrant ecosystem that includes top‑tier accelerators, industry thought leaders, and a global community of partners. At brighthush, we believe that success is a shared journey—one that is built on curiosity, ownership, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that rewards initiative, fosters mentorship, and encourages you to make a real impact.

Why Join brighthush?

As a remote‑first organization, we empower our teams to work from anywhere in the Philippines while maintaining a strong sense of collaboration and belonging. Our culture is built on trust, meritocracy, and a relentless focus on delivering value to our customers. By joining brighthush, you’ll:

• Work with a high‑performing, globally distributed team that values diversity and inclusion.
• Play a pivotal role in shaping the customer experience of a product that is transforming the fintech landscape.
• Benefit from continuous learning opportunities, including access to industry conferences, internal knowledge sharing, and mentorship programs.
• Enjoy a competitive compensation package, comprehensive benefits, and a flexible work environment that supports work‑life balance.

Key Responsibilities

As a Customer Success Manager (CSM) at brighthush, you will be the primary advocate for our clients, ensuring they achieve maximum value from our platform. Your day‑to‑day responsibilities will include:

• Project Oversight: Monitor and track implementation projects to guarantee scope, budget, and schedule alignment. Ensure that the promised ROI is delivered and that clients see tangible business outcomes.
• Process Alignment: Champion the adoption of our standardized processes to deliver 100% quality, with meticulous documentation that meets internal and client standards.
• Documentation Ownership: Own the creation, review, and sign‑off of AS‑IS and TO‑BE design documents, coordinating with stakeholders and, when necessary, visiting client sites for final approvals.
• Implementation Leadership: Lead the configuration and realization phases of product implementation, collaborating closely with the Product team to tailor solutions to client needs.
• Testing & Validation: Design and conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) scripts. Facilitate UAT sessions at client sites, ensuring that all functional requirements are met Apply for this job