Senior Customer Success Manager – Remote, SaaS HR Technology, Revenue Growth & Client Advocacy Leader – Driving Strategic Partnerships & Data‑Driven Success at brighthush

About brighthush

brighthush has been at the forefront of talent intelligence for over eight decades, evolving from a pioneering predictive assessment firm into a cloud‑native SaaS powerhouse that empowers HR, recruiting, and learning & development leaders worldwide. Our mission is simple yet transformative: to deliver evidence‑based insights that enable smarter hiring, continuous development, and sustainable workforce performance. With a culture rooted in curiosity, data, and collaboration, we help organizations unlock the full potential of their people.

Why This Role Matters

As a Senior Customer Success Manager, you will be the strategic partner that turns our platform into a catalyst for your clients’ success. Your influence will shape how thousands of HR professionals and their organizations achieve measurable outcomes—whether that’s higher retention, faster talent acquisition, or a more engaged workforce. In a remote‑first environment, you’ll have the flexibility of a four‑day work week while delivering the impact of a full‑time role.

Key Responsibilities

Revenue Growth & Expansion

• Identify Upsell & Cross‑Sell Opportunities: Leverage data insights and client business objectives to uncover growth avenues that align with brighthush’s product roadmap.
• Achieve & Exceed Targets: Consistently meet or surpass renewal and expansion quotas, contributing directly to the company’s top‑line growth.

Strategic Client Engagement

• Quarterly Business Reviews (QBRs): Own the cadence of QBRs, presenting ROI, adoption metrics, and strategic recommendations that reinforce the value of brighthush’s solutions.
• Client Advocacy: Serve as the primary voice for customers within brighthush, translating their feedback into actionable product and service enhancements.

Lifecycle & Health Management

• Seamless Handover: Transition accounts from Sales to Customer Success with a unified, frictionless experience.
• Health Monitoring: Use customer health dashboards to detect early warning signs, implement proactive interventions, and reduce churn.

Product Evangelism & Adoption

• Feature Rollouts: Champion new releases, demonstrating tangible ROI and driving adoption across client teams.
• Feedback Loop: Build robust channels between customers and product teams, ensuring user insights shape future roadmap decisions.

Leadership & Mentorship

• Coaching: Mentor junior Customer Success Managers, sharing best practices and fostering a culture of continuous improvement.
• Team Collaboration: Partner with Sales, Product, and Engineering to align on client success strategies and deliver a cohesive experience.

Essential Qualifications

• Minimum 5 years of experience in SaaS Customer Success or Account Management, ideally within HR technology (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through upsell and cross‑sell initiatives.
• Strong sales acumen: exceptional communication, negotiation, and relationship‑building skills with HR and L&D decision‑makers.
• Data‑driven mindset: ability to analyze customer metrics, derive insights, and guide strategic conversations.
• Proactive, collaborative, and adaptable in a fast‑moving environment.
• Track record of exceeding commercial targets and receiving formal recognition for outstanding performance.
• Deep understanding of the challenges faced by HR, recruiting, and employee development leaders.
• Experience coaching or mentoring peers, with a reputation as a subject‑matter expert.
• Curiosity and creativity: a natural inclination to explore innovative solutions to complex problems.

Preferred Qualifications

• Experience with AI‑driven talent analytics or predictive assessment platforms.
• Familiarity with customer success tools such as Gainsight, Totango, or similar platforms.
• Background in data science or analytics, enabling deeper conversations around predictive insights.
• Previous experience working in a remote‑first organization.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Management: Build trust with C‑suite and functional leaders.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Problem Solving: Approach challenges analytically and creatively.
• Project Management: Coordinate cross‑functional initiatives with precision.
• Customer‑Centric Mindset: Prioritize client success above all.

Career Growth & Learning Opportunities

At brighthush, learning is a continuous journey. As a Senior Customer Success Manager, you will:

• Participate in leadership development programs designed to groom future Customer Success leaders.
• Attend industry conferences, webinars, and workshops to stay ahead of HR tech trends.
• Collaborate with product and data science teams to influence the next generation of predictive talent solutions.
• Take on stretch assignments that broaden your skill set across sales, product, and operations.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means:

• Flexible work hours that respect personal commitments.
• Regular virtual town halls, team‑building events, and cross‑departmental hackathons.
• A culture of continuous feedback, where every voice is heard.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices and workplace policies.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned with experience and performance.
• Performance Bonus: Earn up to 20% of your base based on revenue and customer success metrics.
• 401(k) with Matching: Secure your future with company‑matched contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO policy plus paid holidays.
• Paid Company Shutdown: Enjoy a fully paid break from December 24th to January 1st.
• New Parent Leave: Paid parental leave to support you and your family.
• Remote Work Flexibility: Work from anywhere in the United States.
• Professional Development: Budget for certifications, courses, and conferences.

How to Apply

Ready to make a tangible impact on the future of HR technology? Submit your application through the link below. We look forward to exploring how your expertise can help brighthush continue to empower organizations worldwide.