Senior Customer Success Manager – Remote – Strategic Lead for Retention, Adoption, and Revenue Expansion on AI‑Powered Revenue Orchestration Platform at brighthush

About brighthush

brighthush is a trailblazer in the revenue operations landscape, delivering an industry‑leading Revenue Orchestration Platform that harnesses purpose‑built artificial intelligence to help sales, marketing, and customer success teams prioritize the actions that matter most. Founded in 2011, we have evolved from a nimble startup into a vibrant community of 501‑1,000 employees, headquartered in Atlanta, Georgia, and serving thousands of customers worldwide. Our mission is simple yet powerful: empower organizations to unlock predictable revenue growth by turning data into actionable insights and aligning every stakeholder around a single source of truth. We are not just a software company; we are a partner in our customers’ success, driving measurable impact across the entire revenue engine.

Why brighthush is the Place to Grow

At brighthush, you’ll be part of a high‑velocity, growth‑oriented culture that values curiosity, collaboration, and continuous learning. We champion a remote‑first mindset, giving you the flexibility to work from anywhere in the United States while staying connected to a global team of innovators. Our people thrive in an environment where they can experiment, iterate, and see the direct impact of their work on customers’ success. We celebrate wins, learn from failures, and continuously iterate on our processes, ensuring that every team member feels empowered to shape the future of revenue operations.

Role Overview

As a Senior Customer Success Manager at brighthush, you will own the end‑to‑end customer journey for a portfolio of high‑value accounts. Your mission is to ensure that every customer realizes measurable value from our Predictive Revenue System, driving retention, adoption, and net revenue expansion. You will leverage AI‑surfaced customer health signals, product usage data, and engagement scoring to prioritize proactive outreach, lead strategic business reviews, and collaborate cross‑functionally to resolve challenges and uncover expansion opportunities. Your work will directly influence the growth trajectory of our customers and, by extension, the success of brighthush.

Key Responsibilities

• Retention & Expansion Leadership – Own the retention, adoption, and net revenue expansion metrics for a defined book of business, translating each customer’s goals into a clear, actionable plan that aligns with brighthush’s platform capabilities.
• Data‑Driven Prioritization – Use AI‑surfaced customer health signals, product usage analytics, and engagement scoring to identify high‑impact accounts and moments, acting first on the opportunities that will deliver the greatest value.
• Strategic Business Reviews – Conduct executive‑level business reviews with customer stakeholders, connecting platform usage to tangible revenue outcomes, ROI, and strategic objectives.
• Expansion Partnerships – Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value, ensuring a seamless handoff and shared success metrics.
• Customer Advocacy – Serve as the voice of the customer across brighthush, bringing structured product feedback to Product and Engineering, and coordinating internal resources to resolve challenges and accelerate adoption.
• Enablement & Guidance – Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Marketing to align on customer success initiatives, share insights, and influence product roadmap decisions.
• Metrics & Reporting – Build and maintain dashboards that track key success metrics, forecast churn risk, and highlight expansion opportunities.

Essential Qualifications

• 5+ years of experience in customer success, account management, or a related role within SaaS or technology‑driven environments.
• Proven track record of managing high‑value accounts and driving measurable retention, adoption, and expansion outcomes.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Excellent communication skills, capable of presenting complex concepts to executive audiences and building trust with stakeholders at all levels.
• Experience working with AI or data‑driven platforms is highly desirable.
• Self‑motivated, results‑oriented, and comfortable operating in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Background in revenue operations, sales enablement, or marketing technology.
• Experience with customer health scoring, predictive analytics, or similar tools.
• Knowledge of the broader revenue technology ecosystem, including CRMs, marketing automation, and sales engagement platforms.
• Previous experience in a startup or high‑growth company setting.
• Fluency in data visualization tools such as Tableau, Power BI, or Looker.

Core Competencies & Skills

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Data Fluency – Comfortable working with large datasets, dashboards, and predictive models.
• Influence & Negotiation – Skilled at building consensus across cross‑functional teams and negotiating win‑win outcomes with customers.
• Project Management – Proven ability to manage multiple initiatives simultaneously, meeting deadlines and quality standards.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the impact you deliver. As a Senior Customer Success Manager, you will have the chance to:

• Lead cross‑functional projects that shape the future of our platform and influence product strategy.
• Mentor junior team members and share best practices across the Customer Success organization.
• Participate in leadership development programs, including executive‑level workshops and industry conferences.
• Explore lateral moves into Product Management, Sales Engineering, or Revenue Operations to broaden your skill set.
• Earn certifications in data analytics, AI, or SaaS customer success frameworks.

Work Environment & Culture Highlights

brighthush’s remote‑first culture means you can work from anywhere in the United States while staying connected to a vibrant, global community. We foster:

• Transparent Communication – Regular all‑hands meetings, open‑door policy, and real‑time collaboration tools.
• Continuous Learning – Monthly knowledge‑sharing sessions, lunch‑and‑learns, and a generous learning stipend.
• Inclusive Community – Diverse hiring practices, employee resource groups, and a commitment to belonging.
• Health & Wellness – Comprehensive health plans, mental‑health resources, and virtual fitness challenges.
• Social Impact – Volunteer days, charitable giving, and sustainability initiatives that align with our values.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance with generous coverage options.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Remote work stipend covering home‑office setup and internet costs.
• Professional development budget and access to industry conferences.

How to Apply

Ready to make a tangible impact on the revenue engines of our customers and grow your career in a dynamic, AI‑driven environment? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We look forward to exploring how your expertise can help shape the future of revenue operations at brighthush.