Senior Customer Success Manager – Remote (US) – Champion Adoption, Retention, and Revenue Growth for brighthush's Multi‑Cloud Security Platform

About brighthush

brighthush is a trailblazing leader in secure multi‑cloud content security and governance. Since our founding in 2008, we have empowered more than 22,000 organizations worldwide to protect, govern, and collaborate on their most valuable data—no matter where they work or which cloud they use. Our mission is simple: give every business the confidence to innovate, share, and grow while keeping their information safe.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest in a culture of curiosity, collaboration, and continuous learning. Our team is made up of doers, thinkers, and collaborators who live by our core values: Invested Relationships, Fiscal Prudence, and Candid Conversations. We’re looking for passionate, customer‑centric professionals who want to make a real impact on the success of our clients and the growth of our organization.

Why Join brighthush?

• Work remotely from anywhere in the United States, with flexible hours that respect your work‑life balance.
• Be part of a high‑growth, mission‑driven company that is reshaping the way enterprises secure and govern their data.
• Collaborate with cross‑functional teams—product, engineering, sales, and support—to deliver world‑class customer experiences.
• Enjoy a comprehensive benefits package that includes competitive pay, performance bonuses, health and wellness programs, and generous time off.
• Grow your career through mentorship, training, and the opportunity to lead initiatives that shape the future of customer success at brighthush.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic customers. Your focus will be on driving product adoption, ensuring customer satisfaction, and fostering long‑term relationships that translate into renewals and upsells. You will also mentor junior CSMs, influence product strategy, and help scale our success framework.

• Onboarding Excellence: Lead new customer onboarding, delivering best‑practice walkthroughs, training sessions, and adoption roadmaps that set the stage for success.
• Product Evangelism: Become a subject‑matter expert on brighthush’s platform, translating complex features into tangible business outcomes for clients.
• Account Health Monitoring: Track key performance metrics, identify risks, and proactively address issues to maintain high satisfaction scores.
• Strategic Collaboration: Partner with Account Managers to design and execute deployment and adoption strategies aligned with client goals and KPIs.
• Upsell & Expansion: Identify opportunities for additional features and functionality, presenting value‑driven proposals that accelerate time‑to‑value.
• Data‑Driven Documentation: Create dynamic, data‑rich working documents and process guides that support continuous improvement across the customer journey.
• Risk & Opportunity Forecasting: Use analytics to predict renewal risks and expansion opportunities throughout the customer lifecycle.
• Cross‑Functional Communication: Serve as the primary liaison between customers and internal teams—engineering, support, product, and sales—to ensure timely resolution of inquiries.
• Renewal Success: Work closely with the renewal team to secure at‑risk renewals, ensuring a smooth transition and continued partnership.
• Feedback Loop: Capture and relay customer insights on product functionality and support to inform product roadmaps and service improvements.
• Best Practice Champion: Uphold and promote brighthush’s methodologies and processes, ensuring consistency and excellence across all accounts.

Essential Qualifications

• Minimum of 3 years of experience in a customer success, account management, or related role within the SaaS or cloud security industry.
• Proven track record of driving product adoption, customer satisfaction, and revenue growth.
• Strong analytical skills—ability to interpret data from spreadsheets, BI tools, and reports to inform action plans.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
• Self‑motivated, entrepreneurial mindset with a passion for continuous learning and process improvement.
• Collaboration and teamwork—comfortable working in a fast‑paced, cross‑functional environment.
• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience).

Preferred Qualifications

• Experience in the data security, compliance, or content governance space.
• Knowledge of multi‑cloud platforms and data protection regulations (GDPR, CCPA, HIPAA).
• Previous experience managing high‑value or enterprise accounts.
• Certifications in customer success (e.g., SuccessHACKER, Gainsight) or related domains.

Key Skills & Competencies

• Customer‑centric mindset with a genuine desire to help clients succeed.
• Strategic thinking—ability to align customer goals with brighthush’s product roadmap.
• Problem‑solving—quickly diagnose issues and develop effective solutions.
• Project management—coordinate multiple initiatives and stakeholders simultaneously.
• Data fluency—comfortable working with dashboards, metrics, and reporting tools.
• Adaptability—thrives in a dynamic, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead cross‑functional projects that shape product strategy and customer experience.
• Mentor junior team members and share best practices across the Customer Success organization.
• Transition into senior roles such as Senior Customer Success Manager, Customer Success Lead, or Director of Customer Success.
• Participate in leadership development programs, workshops, and industry conferences.
• Access a robust learning library, including courses on cloud security, data governance, and advanced analytics.

Work Environment & Company Culture

brighthush is committed to fostering an inclusive, collaborative, and innovative workplace. Even though we operate remotely, we maintain:

• Regular virtual town halls and team‑building events.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings.
• Transparent decision‑making and a culture of candid conversations.
• Recognition programs that celebrate individual and team achievements.
• A focus on mental and physical well‑being, with resources such as wellness apps, virtual fitness classes, and flexible time off.

Compensation & Benefits

We offer a competitive base salary range of $70,000–$80,000 annually, commensurate with experience and location. In addition:

• Performance‑based annual bonus targeting 15% of base salary.
• Comprehensive health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid time off, including vacation, sick leave, and paid parental and adoption leave (up to 12 weeks).
• Unlimited paid time off policy to support work‑life balance.
• Remote work stipend for home office setup, internet, and phone.
• Well‑being benefits—access to mental health apps, virtual medical care, and an Employee Assistance Program.
• Discounts on electronics, travel, theme parks, and more through our partner network.
• Lifetime access to your own brighthush account, ensuring you experience the platform you help champion.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. If you have any questions or concerns about equal opportunity, please reach out to our HR team at [email protected].

Ready to Make an Impact?

If you’re a customer‑first professional who thrives on building lasting relationships, driving adoption, and turning data into actionable insights, we want to hear from you. Join brighthush and help us empower organizations worldwide to secure, govern, and collaborate on their most valuable content.

Apply today and become part of a team that values your expertise, supports your growth, and celebrates your successes.