Senior Customer Success Manager – Robotics & AgTech Innovation Lead – Driving Adoption, Growth, and Customer Delight for Autonomous Agricultural Solutions at brighthush

About brighthush

brighthush is redefining the future of outdoor work. Our fleet of autonomous ground machines—think the Disney’s Wall‑E of agriculture—combine cutting‑edge computer vision, RTK GPS, and rugged mechanical design to carry, tow, scout, and perform a wide range of tasks in real‑time. From vineyards and nurseries to large‑scale farms, our robots learn and adapt on the fly, freeing farmers and outdoor workers from repetitive labor and unlocking unprecedented productivity.

Founded in Philadelphia and now thriving with a vibrant office in central California, brighthush has rapidly scaled to a triple‑digit fleet deployed across diverse agricultural settings. Backed by leading investors in AgTech and autonomous technology, our mission is simple: free people from tedious work and solve the critical labor shortages that farmers and outdoor workers face worldwide.

We believe that the best solutions come from a diverse, inclusive, and collaborative team. At brighthush, every employee can be themselves, share bold ideas, and drive innovation that directly impacts the lives of our customers.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin between our groundbreaking technology and the growers, field operators, and decision‑makers who rely on it. You will own the entire customer journey—from project kickoff through deployment, ongoing support, and renewal—ensuring that each account realizes maximum value from our robots. Your work will shape how farmers experience the future of agriculture, drive adoption, and create lasting partnerships that fuel our growth.

Day in the Life

Picture a typical day: you start with a quick stand‑up with the engineering team to review any on‑site issues, then head out to a vineyard in the morning to observe a robot in action. You’ll spend the afternoon debriefing with the customer, capturing feedback, and translating it into actionable insights for our product roadmap. Evenings are often spent analyzing performance dashboards, preparing renewal proposals, and mentoring junior team members. It’s a role that blends technical depth, strategic thinking, and genuine customer advocacy.

Key Responsibilities

• Product Expertise & Customer Advocacy – Become the go‑to expert on brighthush’s robot capabilities, use cases, and integration pathways. Translate technical details into actionable insights for customers and champion their voice within the organization.
• Project Management & Execution – Lead end‑to‑end implementation projects, maintaining timelines, milestones, and action items. Coordinate internal resources (engineering, support, field services) and external stakeholders (customers, partners) to deliver on commitments.
• On‑Site Engagement – Spend significant time on the field, observing robot performance, gathering feedback, and ensuring that deployments meet or exceed expectations.
• Continuous Improvement – Capture customer pain points and feature requests, then work with product and engineering teams to prioritize and deliver enhancements.
• Metrics & KPI Ownership – Track and report on customer satisfaction scores, renewal rates, upsell opportunities, and operational KPIs. Use data to drive decisions and demonstrate ROI.
• Escalation Management – Act as the first line of defense for technical issues, escalating to robot support or engineering when necessary, and ensuring timely resolution.
• Relationship Building – Develop deep, trust‑based relationships with key stakeholders at customer sites, including growers, farm managers, and field technicians.
• Value Expansion – Identify and propose additional ways customers can leverage brighthush’s robots—whether through new use cases, additional units, or complementary services.

Essential Qualifications

• Bachelor’s degree in Engineering, Business, or a related technology field.
• 5+ years of experience in a Customer Success, Account Management, or Technical Support role, preferably in emerging technology or agriculture.
• Strong customer‑centric mindset, data‑driven decision making, and exceptional communication skills.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and influence cross‑functional teams.
• Self‑starter who thrives in a fast‑paced, evolving environment.
• Willingness to travel up to 80% of the time, including overnight stays as needed.
• Proficiency in Spanish is strongly preferred.

Preferred Qualifications

• Experience working with autonomous mobility technology (computer vision, RTK GPS, sensor fusion).
• Background in agriculture or nursery operations.
• Project Management Professional (PMP) certification.
• Hands‑on familiarity with electrical and mechanical repair processes (splicing, soldering, motor diagnostics).
• Knowledge of autonomous robot charging, battery management, and mechanical systems.

Skills & Competencies

• Strategic thinking and the ability to translate customer goals into actionable plans.
• Excellent written and verbal communication, with the ability to tailor messaging for technical and non‑technical audiences.
• Strong analytical skills, comfortable working with data dashboards and performance metrics.
• Adaptability and resilience in a rapidly changing technology landscape.
• Team player who collaborates across engineering, support, sales, and operations.
• Customer‑first attitude, always seeking to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology you’ll be working with. We provide:

• Structured mentorship from senior leaders in product, engineering, and customer success.
• Access to industry conferences, workshops, and training programs focused on robotics, AgTech, and customer experience.
• Opportunities to lead cross‑functional initiatives, such as product roadmap sessions or field‑testing programs.
• Clear progression to senior leadership roles—Customer Success Director, VP of Customer Success, or even product leadership positions.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our culture is defined by:

• Inclusive hiring practices that celebrate diverse perspectives.
• Open communication channels—town halls, Slack communities, and regular one‑on‑ones.
• Flexibility in work arrangements, with a hybrid model that balances on‑site field work and remote collaboration.
• Recognition programs that celebrate both individual and team achievements.
• Community outreach initiatives that support local farms and sustainability projects.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support your well‑being:

• Base salary range: $104,000 – $130,000 per year, with performance‑based OTE.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and paid parental leave.
• Early‑stage equity opportunities to share in brighthush’s growth.
• Comprehensive travel reimbursement for on‑site visits.
• Professional development stipend and access to industry events.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to transform the world of outdoor work. You’ll work alongside engineers pushing the boundaries of robotics, data scientists turning field data into actionable insights, and a customer success team dedicated to making every deployment a success story. Your impact will be visible: from the first time a farmer sees a robot in action to the long‑term productivity gains that ripple through their entire operation.

How to Apply

Ready to shape the future of outdoor work and help farmers thrive? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

We look forward to exploring how your expertise and passion can drive success for our customers and accelerate the adoption of autonomous robotics in agriculture.