Senior Customer Success Manager – SaaS & Compliance Services Champion – Remote, Full‑Time – Drive Client Growth, Elevate Security Posture, and Lead Digital Transformation at brighthush

About brighthush

brighthush is a trailblazer in the information security and compliance arena, delivering award‑winning SaaS solutions and consulting services that empower organizations across higher‑education, healthcare, government, hospitality, and beyond. With a legacy spanning more than two decades, brighthush blends cutting‑edge technology with deep industry expertise, enabling clients to focus on their core missions while we safeguard their digital assets and keep them ahead of ever‑evolving threats. Our mission is simple: protect, empower, and accelerate the success of every organization we serve.

In a world where cyber risk is escalating and regulatory landscapes are shifting, brighthush stands as a trusted partner that helps organizations navigate complexity with confidence. Our portfolio includes advanced threat detection, automated compliance workflows, and strategic advisory services that translate risk into opportunity. By partnering with brighthush, clients gain a competitive edge, reduce audit fatigue, and achieve measurable business outcomes.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we don’t just offer a job – we offer a culture that thrives on innovation, collaboration, and continuous learning. Our remote‑first model gives you the freedom to work from anywhere, while our global team keeps the momentum alive through weekly virtual huddles, monthly town‑halls, and real‑time collaboration tools. We champion diversity, equity, and inclusion, ensuring every voice is heard and every contribution celebrated. Whether you’re a seasoned veteran or an ambitious newcomer, brighthush provides a platform for growth, impact, and professional fulfillment.

Join a team that is redefining how security and compliance are delivered, and become part of a mission that protects and empowers organizations worldwide. Your work will directly influence the security posture of institutions that shape society, from universities to hospitals to government agencies.

Role Overview

As the Senior Customer Success Manager, you will be the linchpin of our client lifecycle. You will own the end‑to‑end journey—from onboarding to renewal—ensuring that each client realizes measurable value from our SaaS platform and consulting services. As a trusted advisor, you’ll partner with clients to elevate their security posture, achieve compliance milestones, and maximize platform adoption. Your proactive approach will identify risks, uncover opportunities, and drive sustained client success, ultimately fueling long‑term retention and expansion.

In this role, you will work closely with cross‑functional teams, including Sales, Product, Engineering, and Consulting, to deliver a seamless experience that aligns with our clients’ strategic objectives. Your influence will shape product enhancements, inform go‑to‑market strategies, and contribute to thought leadership that positions brighthush as a leader in the industry.

Key Responsibilities

• Client Lifecycle Ownership: Lead the full spectrum of client success activities, including onboarding, success planning, ongoing engagement, and renewal support.
• Success Planning & Documentation: Develop and maintain detailed client success plans that outline clear outcomes, milestones, and adoption goals.
• Health Monitoring: Track client health using engagement data, sentiment scores, compliance status, and platform utilization metrics.
• Risk Management: Identify potential risks, barriers, or changes that could impede success and implement mitigation strategies.
• Executive‑Level Business Reviews: Facilitate quarterly or bi‑annual reviews with C‑suite stakeholders, communicating progress, insights, and value delivered.
• Strategic Advocacy: Serve as the primary strategic point of contact, building trusted, long‑term relationships with clients.
• Cross‑Functional Coordination: Collaborate with Sales, Product, Engineering, and Consulting teams to ensure timely, high‑quality delivery of client engagements.
• Platform Adoption Champion: Drive adoption through proactive outreach, training coordination, and usage reviews.
• Expansion & Upsell Enablement: Identify expansion opportunities and partner with Sales to provide contextual client insights that support upsell initiatives.
• Thought Leadership: Contribute to whitepapers, case studies, and industry events that showcase client success stories and best practices.
• Process Improvement: Continuously refine success processes, tools, and metrics to increase efficiency and impact.

Essential Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field (or equivalent professional experience).
• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Proven track record of managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross‑functional teams.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.

Preferred Qualifications

• Coursework or certification related to customer success, project management, or information security.
• Experience supporting compliance‑driven, security, or regulated environments.
• Background working with higher education or similarly complex client organizations.
• Experience with SaaS metrics such as NPS, CSAT, churn, and expansion revenue.

Core Skills & Competencies

• Client Relationship Management: Ability to build rapport, trust, and long‑term partnerships.
• Strategic Thinking: Translate client goals into actionable success plans.
• Cross‑Functional Collaboration: Work seamlessly with Sales, Product, Engineering, and Consulting teams.
• Data‑Driven Decision Making: Leverage analytics to assess health, identify risks, and recommend improvements.
• Influence & Communication: Articulate complex concepts to technical and non‑technical audiences.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Project Management: Plan, execute, and deliver initiatives on time and within scope.
• Customer‑Centric Mindset: Prioritize client success above all else.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer a clear, structured path that starts with a comprehensive onboarding program and mentorship from senior leaders. You’ll have access to industry‑leading training, certifications, and conferences that keep you at the cutting edge of security and compliance. Our career ladder moves from Customer Success Manager to Director of Customer Success, and beyond—providing you with the chance to lead cross‑functional initiatives, influence product enhancements, and author thought‑leadership content that shapes the industry.

In addition to formal learning, you’ll benefit from a culture of knowledge sharing, peer‑to‑peer coaching, and real‑world problem solving. Whether you’re looking to deepen your expertise in security architecture, expand into product strategy, or transition into a leadership role, brighthush provides the resources and support to make it happen.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Monthly town‑hall meetings with leadership.
• Digital collaboration tools (Slack, Teams, Confluence).
• Flexible work hours and generous paid time off.
• Annual virtual retreats and optional in‑office meet‑ups.

We celebrate diversity, foster inclusion, and encourage open dialogue. Our culture is built on mutual respect, continuous improvement, and a shared commitment to client success. At brighthush, you’ll find a community that values curiosity, resilience, and a passion for making a difference.

Compensation & Benefits

Competitive base salary range: $75,000–$80,000 annually, commensurate with experience. In addition, you’ll enjoy:

• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) with company match and student loan repayment options.
• Life insurance and accidental death & dismemberment (AD&D) coverage.
• Employee Assistance Program (EAP) and wellness initiatives.
• Employee Stock Purchase Program (ESPP).
• Tuition reimbursement for professional development.
• Performance‑based incentive pay.
• Short‑ and long‑term disability coverage.
• Robust wellness program including mental health resources.

Eligibility & Application Process

We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for current or future sponsorship. If you meet this requirement and are excited to drive client success at brighthush, we encourage you to apply.

How to Apply

Ready to make a tangible impact on the security and compliance journeys of our clients? Do you thrive in a collaborative, fast‑paced environment where your ideas shape the future of our services? If so, we want to hear from you. Click the link below to submit your application and become a pivotal part of brighthush’s mission to protect and empower organizations worldwide.