Senior Customer Success Manager – SaaS & Compliance Services – Remote, Full Time

About brighthush

brighthush is a trailblazer in the information security and compliance arena, delivering world‑class SaaS solutions and consulting services to campus‑based organizations, higher education institutions, healthcare providers, and public sector agencies. With a deep understanding of industry standards and regulatory frameworks, we empower our clients to protect critical data, achieve compliance, and strengthen their security posture. Our culture is built on collaboration, innovation, and a relentless focus on customer success. As a remote‑first organization, we give our teams the flexibility to work from anywhere while fostering a vibrant, inclusive community.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms how institutions safeguard their information assets. We champion continuous learning, offer clear career pathways, and reward high performance with competitive compensation and a comprehensive benefits package. Whether you’re a seasoned customer success professional or a rising star eager to grow, brighthush provides the tools, resources, and support to help you thrive.

Key Responsibilities

As the Senior Customer Success Manager, you will own the entire client lifecycle—from onboarding to renewal—ensuring our customers realize measurable value from our SaaS platform and consulting services. Your strategic partnership with clients will drive compliance achievement, security posture improvement, and sustained platform adoption.

• Client Lifecycle Ownership – Lead end‑to‑end success activities, including onboarding, success planning, ongoing engagement, and renewal support.
• Success Planning & Documentation – Develop and maintain detailed client success plans with clear outcomes, milestones, and adoption goals.
• Health Monitoring & Risk Management – Use engagement data, sentiment analysis, compliance status, and platform utilization to assess client health and proactively identify risks or barriers.
• Executive‑Level Engagement – Facilitate business reviews with C‑suite stakeholders, communicating progress, insights, and value delivered.
• Strategic Advocacy – Serve as the primary point of contact, building trusted, long‑term relationships and acting as the client’s advocate within brighthush.
• Cross‑Functional Coordination – Partner with Sales, Product, Implementation, and Support teams to ensure timely, high‑quality execution of client engagements.
• Platform Adoption & Training – Drive adoption through proactive outreach, training coordination, and usage reviews.
• Expansion & Upsell Opportunities – Identify potential expansion opportunities and collaborate with Sales to surface contextual client insights.

Essential Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• 3–5 years of proven experience in client success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated ability to manage client relationships and deliver measurable outcomes.
• Strong track record of coordinating work across cross‑functional teams.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.

Preferred Qualifications

• Experience supporting compliance‑driven, security, or regulated environments.
• Background working with higher education or similarly complex client organizations.
• Coursework or certification related to customer success, project management, or information security.

Core Skills & Competencies

• Client Relationship Management – Build and nurture long‑term partnerships.
• Strategic Thinking – Translate client goals into actionable success plans.
• Cross‑Functional Collaboration – Work seamlessly with Sales, Product, Implementation, and Support.
• Data‑Driven Decision Making – Leverage analytics to guide client strategies.
• Influence & Communication – Persuade stakeholders and articulate complex concepts clearly.
• Adaptability – Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Professional development courses in security, compliance, and SaaS product management.
• Opportunities to lead cross‑functional initiatives and shape product roadmaps.
• Clear promotion pathways to Director of Customer Success or Head of Client Services.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through collaborative tools and regular virtual team events. We foster a culture of transparency, continuous improvement, and mutual respect. Diversity and inclusion are core to our identity, and we celebrate the unique perspectives each team member brings.

Compensation & Benefits

Competitive base salary ranging from $75,000 to $80,000 annually, commensurate with experience. In addition, brighthush offers a robust benefits package that includes:

• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Generous paid time off (PTO) and holiday schedule.
• 401(k) plan with company match and student loan repayment assistance.
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Employee Assistance Program (EAP) and wellness resources.
• Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement for approved courses.
• Performance‑based incentive pay.
• Short‑ and long‑term disability coverage.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.

Important Notes

• This position is fully remote and full‑time. • We do not sponsor visas; candidates must be authorized to work in the United States without future sponsorship. • All hiring decisions are made in accordance with federal, state, and local laws.

Ready to Make an Impact?

If you are a proactive, client‑centric professional who thrives in a dynamic, security‑focused environment, we want to hear from you. Join brighthush and help institutions worldwide protect their most valuable assets while advancing your career in a supportive, forward‑thinking organization.

Apply today and become a key driver of success for our clients and for brighthush’s continued growth.