Senior Customer Success Manager – Scaled Programs & Automation Lead – Enterprise Customer Success & Growth Champion – Remote (USA) – Driving Adoption, Retention, and Expansion at brighthush

About brighthush

brighthush is a trailblazing cloud‑native platform that empowers developers to build, ship, and run applications with unmatched confidence. By delivering low‑to‑zero CVE container images, we help teams accelerate innovation while maintaining the highest security standards. Founded in 2021, brighthush has grown into a vibrant community of 201‑500 professionals across the United States, and we’re now looking for a visionary Senior Customer Success Manager to join our fast‑growing remote team.

Why brighthush?

At brighthush, we believe that exceptional customer success is the cornerstone of sustainable growth. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value. As a remote‑first organization, we provide the flexibility to work from anywhere in the USA while fostering collaboration through virtual office hours, bi‑annual destination summits, and a robust digital community. If you thrive in an entrepreneurial environment and want to shape the future of cloud security, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager – Scaled Programs & Automation Lead, you will be the architect of our customer journey at scale. You’ll design and execute data‑driven strategies that guide customers from onboarding through adoption, value realization, and renewal. Your work will directly influence customer satisfaction, retention, and the overall success of our platform.

Key Responsibilities

• Design and launch scalable success programs: Build end‑to‑end programs that shepherd customers through onboarding, adoption, and renewal, ensuring a seamless experience at every touchpoint.
• Automate engagement at scale: Identify and implement automation opportunities across key touchpoints using lifecycle email campaigns, in‑app guidance, and curated resource libraries.
• Cross‑functional collaboration: Work closely with Product, Marketing, Education, Sales, and Support to embed metrics, triggers, and workflows that enable proactive, large‑scale engagement.
• One‑to‑many engagement strategy: Build and manage webinars, office hours, community initiatives, and a knowledge base that empowers customers to self‑serve.
• Create high‑impact digital content: Produce onboarding guides, best‑practice documentation, and product tutorials that drive customer self‑sufficiency.
• Leverage data for personalization: Use customer health data and behavioral signals to segment the customer base and deliver personalized yet automated outreach.
• Align with product launches: Partner with Product, Marketing, and Education to synchronize success initiatives with new features and product releases.
• Ensure seamless experiences: Collaborate with Sales and Support to guarantee consistent experiences across all customer touchpoints.
• Advocate for improvement: Champion product and process enhancements based on customer feedback and journey analytics.
• Monitor health metrics: Track product usage, engagement patterns, and health scores to identify trends and proactively address potential issues.
• Iterate and refine: Continuously measure, iterate, and refine scaled programs to improve efficiency, adoption, and retention outcomes.
• Report on key metrics: Provide insights on onboarding completion rates, engagement levels, renewal performance, and overall customer health.

Essential Qualifications

• 3+ years of experience in enterprise, customer‑facing roles collaborating with technical and business teams (e.g., Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
• Proven track record operating within a scaled or digital success model, using automation, data insights, and digital programs to engage and support customers efficiently across their lifecycle.
• Strong operational mindset with the ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale.
• Strategic ownership of a customer portfolio—able to act autonomously to drive outcomes, manage escalations, and make key decisions on de‑risking accounts or engaging leadership when appropriate.
• Entrepreneurial and builder mentality—this is a new, fast‑growing team at brighthush, where you’ll have the opportunity to create and refine scalable processes, programs, and tools to best serve customers.
• Data‑driven and proactive—comfortable using analytics, customer health data, and behavior signals to inform engagement strategies and continuous improvement.
• High emotional intelligence and prioritization skills, with a strong commitment to continuous learning, professional growth, and operational excellence.
• Previous early‑stage startup experience.
• Passion for technology & cybersecurity.

Preferred Qualifications

• Experience with SaaS or cloud‑native platforms and a deep understanding of container security.
• Hands‑on experience with customer success platforms (e.g., Gainsight, Totango, or similar) and marketing automation tools.
• Strong presentation and facilitation skills for webinars and community events.
• Knowledge of data privacy regulations (GDPR, CCPA) and how they impact customer success workflows.

Skills & Competencies

• Strategic thinking and execution.
• Advanced analytical and problem‑solving abilities.
• Excellent communication—both written and verbal.
• Project management and cross‑functional collaboration.
• Customer‑centric mindset with a passion for delivering measurable value.
• Adaptability and resilience in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a senior member of the Customer Success team, you’ll:

• Lead the design of next‑generation success programs that shape the customer experience for thousands of users.
• Mentor junior team members and share best practices across the organization.
• Collaborate with Product and Engineering to influence feature development based on real‑world customer insights.
• Participate in leadership forums, contributing to strategic decisions that drive company growth.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.

Work Environment & Culture

brighthush champions a remote‑first, flexible culture that empowers you to work from anywhere in the USA. We celebrate diversity, foster inclusion, and encourage open dialogue. Our remote team thrives on:

• Weekly virtual coffee chats and cross‑team huddles.
• Bi‑annual destination summits that bring the community together for collaboration and celebration.
• Monthly coworking stipend to support your home office or local coworking space.
• A culture of transparency, where ideas are valued and decisions are data‑driven.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity options that vest over a 4‑year schedule with a 10‑year exercise window. Additional benefits include:

• Fully covered health, vision, and dental insurance for you and your dependents.
• Flexible paid time off and a generous parental leave policy—18 weeks for birthing parents and 12 weeks for non‑birthing parents.
• Monthly stipend for coworking spaces, phone, and internet costs.
• Stock options upon hire and promotion, with participation in secondary offerings.
• Professional development budget for courses, certifications, and conferences.
• Access to a robust digital knowledge base and community resources.

How to Apply

Ready to shape the future of cloud security and customer success at brighthush? Click the link below to submit your application. We look forward to learning how your expertise and passion can help us deliver unparalleled value to our customers.