Senior Customer Success Manager – School Wellbeing & Education Technology Leader – Drive Impact, Growth, and Student Mental Health Outcomes at brighthush

About brighthush

brighthush is a trailblazing education technology company on a mission to revolutionize how schools nurture the mental and emotional wellbeing of every student. In a world where 40 % of young people face a mental health challenge each year, scalable, evidence‑based solutions are no longer optional—they’re essential. brighthush is building the world’s first Wellbeing Management System, a single, intuitive platform that unites best‑practice tools, data analytics, and collaborative workflows to help schools create a culture of care that lasts for generations.

With a presence in 25 countries and a growing community of over 1,000 schools, brighthush is already making a measurable difference in the lives of millions of students. We’re on track for a fourth consecutive year of 100 % growth, and we’re just getting started. Our platform empowers schools to teach wellbeing consistently, identify students who may be struggling early, coordinate support, and continuously improve outcomes.

Why brighthush?

We’re a lean, founder‑led team that values speed, transparency, and impact. Our culture is built on:

• Mission‑Driven Work – Tackling a global challenge that matters.
• Data‑Driven Decision Making – Every conversation is informed by real insights.
• Remote‑First, Culture‑Focused – Offices in London, Amsterdam, Sydney, and Melbourne, with bi‑annual meet‑ups.
• High Standards, Lighthearted Spirit – We hold ourselves to the highest quality while keeping the workplace fun.
• Growth Opportunities – Rapidly expanding product, customer base, and market presence.

About the Role

As a Senior Customer Success Manager, you will be the trusted partner for a portfolio of 100–150 schools, representing approximately $1.5 million in Annual Recurring Revenue (ARR). You will own the entire customer journey – from activation and adoption to renewal and expansion – ensuring that each school derives maximum value from brighthush’s platform and achieves measurable wellbeing outcomes. Your influence will shape the future of student wellbeing across the globe.

Key Responsibilities

• Portfolio Ownership – Manage a diverse set of schools, ensuring successful onboarding, adoption, and ongoing engagement. You’ll be the single point of contact for all strategic conversations.
• Activation & Adoption – Drive early adoption through structured training, best‑practice workshops, and continuous coaching. You’ll design and deliver onboarding playbooks that accelerate time‑to‑value.
• Strategic Partnership – Build deep relationships with school leaders, wellbeing coordinators, and teachers to align on goals and success metrics. Your consultative approach will translate business objectives into actionable plans.
• Renewal & Expansion – Lead renewal conversations, identify upsell opportunities, and champion the value of brighthush’s platform. You’ll use data to demonstrate ROI and secure long‑term commitments.
• Data‑Driven Insights – Use analytics to monitor usage, identify risks, and recommend actions that improve student outcomes. You’ll translate raw data into clear, actionable insights for both internal stakeholders and schools.
• Cross‑Functional Collaboration – Work closely with Product, Sales, and Customer Success teams to relay customer feedback and influence roadmap decisions. Your voice will help shape the next generation of features.
• Process Improvement – Contribute to the evolution of CS playbooks, operating rhythms, and best practices as brighthush scales. You’ll document lessons learned and standardize successful tactics.

Essential Qualifications

• 5+ years of experience in customer success, account management, or consulting within the education or SaaS space.
• Proven track record of managing large portfolios and driving measurable outcomes.
• Exceptional communication skills, with the ability to influence stakeholders at all levels.
• Strong commercial acumen – adept at identifying risks, managing renewals, and uncovering expansion opportunities.
• Data‑savvy – comfortable using dashboards, interpreting metrics, and translating insights into action.
• Organizational excellence – able to juggle multiple priorities while maintaining high execution standards.
• Growth mindset – eager to learn, iterate, and help shape the future of Customer Success at brighthush.

Preferred Qualifications

• Experience working with K‑12 or higher education institutions.
• Background in mental health or wellbeing initiatives.
• Familiarity with learning management systems (LMS) or student information systems (SIS).
• Experience in a fast‑paced startup environment.

Skills & Competencies

• Relationship Building – Ability to earn trust quickly and maintain long‑term partnerships.
• Strategic Thinking – Translate customer goals into actionable plans that drive adoption and growth.
• Analytical Mindset – Leverage data to identify trends, forecast risks, and recommend improvements.
• Collaboration – Work seamlessly across product, sales, and support teams.
• Adaptability – Thrive in a dynamic environment where priorities shift rapidly.
• Communication – Clear, concise, and persuasive in both written and verbal interactions.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of our platform.
• Mentor junior CS team members and contribute to the development of internal training programs.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

Our remote‑first model gives you the flexibility to work from anywhere while staying connected through weekly virtual huddles, monthly all‑hands meetings, and bi‑annual in‑person retreats. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. Our culture blends high performance with a lighthearted spirit, ensuring that you can deliver impact while enjoying the journey.

Compensation & Benefits

We offer a competitive base salary ranging from $110,000 to $130,000 per year, complemented by:

• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Professional development budget for courses, certifications, and conferences.
• Equity options to share in brighthush’s growth.

Ready to Make an Impact?

If you’re passionate about transforming student wellbeing, thrive in a fast‑paced environment, and want to be part of a mission‑driven team that’s changing the world, we want to hear from you. Join brighthush and help us empower schools to create healthier, happier learning communities.

Apply now and become a catalyst for change at brighthush!

Salary: $110,000 – $130,000 / year

Originally posted on brighthush