Senior Customer Success Manager – SMB & Enterprise – Driving Growth, Retention, and Strategic Partnerships for brighthush’s AI‑Powered CyberSOC Platform in the Nordic Region

Welcome to brighthush – Where AI Meets Human Insight

In an era where cyber threats evolve at a pace that outstrips traditional defenses, brighthush is redefining what it means to stay secure. Our AI‑driven CyberSOC platform marries cutting‑edge machine learning with seasoned human analysts, delivering real‑time threat detection, rapid incident response, and actionable security intelligence. By translating complex threat landscapes into clear, actionable insights, we empower organizations across the Nordics to stay one step ahead of adversaries, turning advanced technology into tangible business value and measurable risk reduction.

The Nordic cybersecurity market is projected to grow at a CAGR of 12% over the next five years. brighthush is poised to deepen its impact by expanding its footprint and enhancing its product suite. We are looking for a dynamic, customer‑centric professional to help shape the future of digital protection and drive sustainable growth for our clients and our organization.

Our Mission & Vision

Our mission is simple: to protect businesses by making cybersecurity accessible, intelligent, and actionable. We envision a world where every organization, regardless of size, can confidently navigate the digital frontier without compromising on security.

Product Overview

brighthush’s CyberSOC platform is a unified security operations center that offers:

• AI‑powered threat detection that reduces false positives by up to 70%
• Automated playbooks that accelerate incident response times
• Real‑time dashboards that provide visibility into security posture and compliance status
• Integrated threat intelligence feeds that keep our customers ahead of emerging threats

Why the Nordics?

The Nordics are a global leader in digital innovation, with a strong culture of openness, collaboration, and a high adoption rate of cloud and SaaS solutions. This environment creates a fertile ground for advanced cybersecurity solutions like ours, and we are excited to partner with forward‑thinking organizations across Sweden, Norway, Denmark, Finland, and Iceland.

Why Join brighthush?

• Industry‑Leading Technology – Work with an AI‑powered CyberSOC platform that sets the standard for threat detection, response, and intelligence.
• Rapid Market Expansion – Be part of a sector that is evolving at lightning speed, offering abundant opportunities to make a tangible impact.
• Diverse & Inclusive Culture – We champion diversity, encourage open dialogue, and celebrate every win—big or small.
• Career Development – From mentorship programs to leadership tracks, we invest in your professional growth.
• Work‑Life Balance – Flexible working arrangements, generous vacation policies, and a supportive environment keep our teams energized.
• Global Impact – Your work will protect businesses across the Nordics and beyond, contributing to safer digital ecosystems worldwide.

Key Responsibilities

As a Senior Customer Success Manager, you will be the trusted advisor for a portfolio of SMB and enterprise clients across the Nordics. Your day‑to‑day activities will include:

• Customer Portfolio Management – Own a set of corporate customers using brighthush’s CyberSOC solution, ensuring they achieve their security objectives and realize maximum ROI.
• Renewal & Expansion Leadership – Drive renewal and expansion targets through consultative selling, leveraging deep product knowledge and customer insights.
• Strategic Account Planning – Develop and execute quarterly account reviews, setting measurable goals and aligning them with the client’s business outcomes.
• Upsell & Cross‑Sell Champion – Identify opportunities to upsell additional brighthush services, negotiating on behalf of management with a focus on value creation.
• Customer Advocacy – Act as the voice of the customer within brighthush, translating feedback into product enhancements and process improvements.
• Issue Resolution & Escalation Management – Prioritize a high volume of support tickets, conduct root‑cause analysis, and guide customers toward optimal solutions.
• Risk Mitigation & Forecasting – Build automated processes to forecast at‑risk accounts, develop retention strategies, and communicate proactively with stakeholders.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Marketing to align customer needs with roadmap priorities.
• Data‑Driven Decision Making – Utilize Salesforce, Excel, and other analytics tools to track KPIs, generate insights, and report on account health.
• Travel & Representation – Represent brighthush at client sites and industry events, traveling up to 10% of the time to strengthen relationships.
• Thought Leadership – Contribute to whitepapers, case studies, and webinars that showcase the value of brighthush’s solutions to the broader market.
• Process Improvement – Identify gaps in the customer journey and collaborate with internal teams to streamline onboarding, training, and support processes.

Essential Qualifications

• Minimum 5+ years of proven success in a technology sales or customer success role, preferably within cybersecurity or SaaS.
• Demonstrated ability to manage and grow a portfolio of SMB and enterprise accounts.
• Strong consultative selling skills, with a track record of meeting or exceeding renewal and expansion targets.
• Experience with Salesforce and advanced Excel functions (pivot tables, VLOOKUP, macros).
• Excellent communication skills in both English and at least one Nordic language (Swedish, Danish, Norwegian, or Finnish).
• High emotional intelligence, with the ability to build trust and influence stakeholders at all levels.
• Proactive problem‑solving mindset, capable of navigating ambiguity in a fast‑paced environment.
• Valid driver’s license and willingness to travel within the Nordics.

Preferred Qualifications

• Field sales experience or a background in account management for cybersecurity solutions.
• Experience working with threat intelligence platforms or security operations centers.
• Knowledge of compliance frameworks relevant to Nordic markets (e.g., GDPR, NIS2).
• Prior exposure to managing cross‑border teams or multi‑language customer bases.
• Experience with customer success metrics such as NPS, CSAT, and churn reduction.
• Certifications such as CISSP, CISM, or CCSP are a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Building – Proven track record of cultivating long‑term partnerships.
• Analytical Acumen – Comfortable working with data to drive decisions.
• Adaptability – Thrives in a rapidly evolving environment and can pivot priorities as needed.
• Leadership Presence – Inspires confidence in clients and internal teams alike.
• Customer‑First Mindset – Passionate about delivering exceptional service and value.
• Communication Excellence – Articulate complex technical concepts to both technical and non‑technical audiences.
• Project Management – Skilled at coordinating cross‑functional initiatives and meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Director of Customer Success role, overseeing a regional team.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in leadership development programs, including mentorship, coaching, and executive training.
• Attend industry conferences, webinars, and workshops to stay ahead of cybersecurity trends.
• Contribute to brighthush’s internal knowledge base, sharing best practices and success stories.
• Earn certifications and credentials that enhance your professional profile.
• Explore opportunities to transition into product management, sales leadership, or strategic partnership roles.

Work Environment & Culture

Our culture is built on collaboration, transparency, and continuous improvement. You’ll find:

• Remote‑first flexibility with optional on‑site collaboration in our Nordic hubs.
• A supportive team that values work‑life balance and mental well‑being.
• Regular town‑hall meetings, hackathons, and innovation challenges.
• A commitment to diversity, equity, and inclusion, with employee resource groups and affinity networks.
• Access to cutting‑edge tools and resources that empower you to deliver exceptional customer outcomes.
• Opportunities to mentor junior team members and share your expertise.
• A culture of recognition where achievements are celebrated and learning is encouraged.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary – Competitive, commensurate with experience and location.
• Variable Incentive – Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity Grants – New hire equity opportunities to share in brighthush’s growth.
• Comprehensive Benefits – Health insurance, pension contributions, paid parental leave, and wellness programs.
• Professional Development – Reimbursement for certifications, courses, and conferences.
• Flexible Working – Hybrid work model with flexible hours to support productivity and personal commitments.
• Technology Stipend – Allowance for home‑office equipment and high‑speed internet.
• Employee Assistance Program – Confidential counseling and support services.

Physical & Security Requirements

Work is primarily sedentary, performed in a modern office or remote setting. You will be required to:

• Use a keyboard, screen, and other office equipment with visual acuity.
• Occasionally navigate office spaces or travel to client sites.
• Lift or move items up to 25 pounds (e.g., office chair, reams of paper).

All candidates must pass a criminal background check and employment verification as part of the hiring process. We are committed to maintaining the highest standards of information security in accordance with brighthush’s policies.

Ready to Join brighthush?

If you are a proactive, customer‑obsessed professional with a passion for cybersecurity and a desire to make a tangible impact, we want to hear from you. Join brighthush and help shape the future of digital protection for businesses across the Nordics.

Apply Today – Click the link below to submit your application and take the first step toward an exciting career with brighthush.