Senior Customer Success Manager – Strategic Account Leadership, Expansion, and Advocacy in Cybersecurity Solutions for brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, empowering organizations worldwide to navigate, assess, and neutralize cyber risk with unmatched precision. With a portfolio of advanced exposure‑management solutions, we serve more than 40,000 customers—including Fortune 500 leaders, critical infrastructure operators, and government agencies—helping them stay ahead of an ever‑evolving threat landscape. Our mission is simple yet profound: deliver the most reliable, actionable insights that enable our clients to safeguard their digital assets and preserve trust in an increasingly complex world.

At brighthush, we believe that technology is only as powerful as the people who wield it. That’s why we invest heavily in our talent, cultivating a culture of belonging, respect, and continuous learning. Our teams collaborate across disciplines, share knowledge freely, and celebrate wins together. If you’re passionate about cybersecurity, thrive in a fast‑moving environment, and want to make a tangible impact on the world’s most critical infrastructure, brighthush is the place for you.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a mission that protects the digital backbone of society. We offer:

• Industry‑leading technology that sets the standard for exposure management.
• A global footprint with clients across every sector, giving you exposure to diverse challenges and solutions.
• A collaborative culture where ideas flow freely and every voice matters.
• A commitment to innovation—we invest in research, product development, and emerging threat intelligence.
• A focus on personal growth—continuous learning, mentorship, and career advancement are built into our DNA.

Role Overview

The Senior Customer Success Manager (CSM) at brighthush is a strategic partner to our high‑value, complex accounts. You will own the entire customer journey—from onboarding through renewal—ensuring that each client achieves measurable business outcomes and derives maximum value from our solutions. Your deep product expertise, data‑driven mindset, and consultative approach will help you build lasting relationships with senior stakeholders, drive adoption, and unlock expansion opportunities.

Key Responsibilities

• Onboarding Excellence: Lead the seamless transition of new high‑value accounts, coordinating cross‑functional teams to deliver a customized implementation roadmap that aligns with the customer’s business objectives.
• Strategic Relationship Building: Cultivate trusted advisor relationships with C‑suite executives and technical leaders, positioning yourself as the go‑to resource for all things brighthush.
• Renewal & Expansion Leadership: Own the renewal process, applying the MEDDPICC framework to identify upsell opportunities, negotiate contracts, and secure multi‑year commitments.
• Customer Health Monitoring: Proactively track adoption metrics, NPS scores, and usage patterns to identify risks, surface insights, and recommend corrective actions.
• Advanced Adoption Strategy: Design and execute tailored adoption plans that align with each customer’s unique security posture, ensuring they fully leverage our product suite.
• Internal Advocacy: Capture customer feedback and translate it into actionable product enhancements, influencing roadmap decisions and service improvements.
• Cross‑Functional Collaboration: Partner with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support to align initiatives and deliver cohesive, high‑impact outcomes.
• Team Mentorship: Coach and mentor Associate and Junior CSMs, sharing best practices, providing career guidance, and fostering a culture of continuous improvement.
• Process & Framework Refinement: Contribute to the evolution of our customer success playbooks, tools, and analytics, ensuring they reflect real‑world field insights.

Essential Qualifications

• BA/BS degree or equivalent professional experience.
• 8+ years of customer‑facing experience, with at least 5 years in account management, sales, or a related role focused on retention, growth, and engagement.
• Proven track record managing high‑value SaaS or subscription‑based accounts, driving adoption, and delivering measurable outcomes.
• Exceptional relationship‑management skills, with a demonstrated ability to engage senior stakeholders and align solutions to business objectives.
• Strong analytical mindset: experience using metrics to assess customer health, identify risks, and measure success.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with CRM platforms and productivity suites.
• Ability to manage multiple accounts and priorities in a fast‑paced, revenue‑focused environment.
• Experience mentoring or coaching team members, fostering a collaborative and growth‑oriented culture.
• Willingness to travel up to 50% to support client engagements, industry events, and internal initiatives.

Preferred Qualifications

• Deep understanding of cybersecurity concepts, threat intelligence, and exposure management.
• Experience with MEDDPICC or similar sales qualification frameworks.
• Background in consulting or professional services, providing a holistic view of customer success.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.) and how they impact security solutions.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Comfortable turning numbers into actionable insights.
• Influence & Negotiation: Skilled at persuading stakeholders and closing deals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and value.
• Adaptability: Thrives in a dynamic, fast‑moving environment.
• Collaboration: Works seamlessly across departments to achieve shared goals.
• Leadership: Inspires and guides junior team members toward excellence.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest cybersecurity trends, product updates, and industry best practices.
• Opportunities to lead cross‑functional projects that shape the future of our solutions.
• Clear career pathways from Associate CSM to Senior CSM, Director of Customer Success, and beyond.
• Support for external certifications (e.g., CISSP, CISM, CSPO) and conference attendance.

Work Environment & Culture Highlights

brighthush fosters an inclusive, collaborative, and high‑performance culture. You’ll experience:

• Open communication channels and transparent decision‑making.
• A flat hierarchy that encourages initiative and rapid execution.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Flexible work arrangements, including remote work options and generous paid time off.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible scheduling.
• Wellness programs, mental‑health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.

Ready to Make an Impact?

If you are a seasoned Customer Success professional with a passion for cybersecurity, a knack for building strategic relationships, and a drive to help clients achieve measurable success, we want to hear from you. Join brighthush and become part of a mission‑driven team that protects the digital backbone of society while advancing your career to new heights.

Apply today and help shape the future of cyber resilience at brighthush.