Senior Customer Success Manager – Strategic Account Leadership & Learning Program Consulting at brighthush

About brighthush

brighthush is a trailblazer in the AI‑native skills management arena, redefining how organizations discover, develop, and deploy talent. With a global footprint that spans more than 50 countries, we fuse cutting‑edge learning platforms, real‑time skills intelligence, and workforce insights to empower businesses to stay ahead in an ever‑evolving digital landscape. Our mission is simple yet powerful: to illuminate the path to continuous growth for both individuals and enterprises, ensuring that every skill, every opportunity, and every outcome is brighter, smarter, and more impactful.

Why Join brighthush?

At brighthush, we believe that success is a shared journey. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. As a member of our Customer Success team, you’ll be at the forefront of transforming client experiences, driving measurable outcomes, and shaping the future of learning technology. We offer a dynamic, inclusive environment where your ideas are heard, your growth is nurtured, and your impact is tangible.

Position Overview

We are seeking a seasoned Senior Customer Success Manager to lead the strategic stewardship of our most valuable accounts. In this role, you will partner with enterprise clients to understand their business objectives, design tailored learning journeys, and ensure the adoption of our AI‑powered platforms delivers sustained value. Your expertise will be pivotal in driving retention, expanding upsell opportunities, and positioning brighthush as the trusted advisor for our customers’ talent development initiatives.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all customer success initiatives.
• Strategic Consulting: Collaborate with clients to assess learning needs, align solutions with business goals, and co‑create customized adoption roadmaps.
• Retention & Growth: Implement proactive strategies to maximize customer satisfaction, reduce churn, and identify upsell and cross‑sell opportunities.
• Data‑Driven Insights: Leverage Salesforce, Churn Zero, and internal analytics to monitor usage patterns, forecast renewal risks, and report on key performance indicators.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, sharing best practices and emerging trends in AI‑enabled learning.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer journey from onboarding to renewal.
• Process Optimization: Continuously refine account management workflows, documentation, and knowledge bases to enhance efficiency and scalability.
• Mentorship: Coach and mentor junior Customer Success associates, fostering a culture of learning and high performance.

Essential Qualifications

• Minimum of 5 years of professional experience in Customer Success, Enterprise Sales, or Professional Services within the technology or learning & development sector.
• Proven track record of managing complex, multi‑stakeholder enterprise accounts and driving measurable retention and expansion metrics.
• Strong consulting background with the ability to translate business challenges into actionable learning solutions.
• Advanced proficiency in Salesforce, Churn Zero, Microsoft Excel, PowerPoint, Word, and Outlook.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Analytical mindset with the ability to interpret data, identify trends, and recommend data‑driven actions.
• Bachelor’s degree in Business, Education, Information Technology, or a related field (or equivalent professional experience).
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the AI or learning technology space, with a deep understanding of AI‑native skill development platforms.
• Prior exposure to subscription‑based SaaS business models and renewal processes.
• Certifications in Customer Success Management (e.g., SuccessHACKER, Gainsight) or related disciplines.
• Demonstrated ability to lead cross‑functional initiatives and influence executive stakeholders.
• Experience with data visualization tools such as Tableau or Power BI.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives and functional leaders.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges.
• Project Management: Strong organizational skills to juggle multiple initiatives and deliver on deadlines.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Data Literacy: Comfortable working with large datasets, generating insights, and presenting findings.
• Collaboration: Team player who values diverse perspectives and works effectively across departments.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer a robust learning ecosystem that includes:

• Access to our proprietary AI‑driven learning platform, enabling you to stay ahead of industry trends.
• Structured mentorship programs pairing you with senior leaders across the organization.
• Regular internal workshops, hackathons, and knowledge‑sharing sessions.
• Support for external certifications, conferences, and advanced coursework.
• Clear career pathways—from Customer Success Lead to Director of Customer Success, and beyond.

Work Environment & Culture

brighthush champions a remote‑first culture that empowers employees to work from anywhere in the United States. Our virtual community thrives on:

• Weekly virtual coffee chats and team building activities.
• Transparent communication channels, including open‑door policy with leadership.
• Inclusive hiring practices that celebrate diversity, equity, and belonging.
• Flexible work hours that respect work‑life balance.
• Regular feedback loops and performance reviews that focus on growth.

Compensation & Benefits

Salary Range: USD 80,000 – 90,000 per year (competitive and commensurate with experience). Benefits:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Employee wellness stipend and mental health resources.
• Professional development budget and tuition reimbursement.
• Equity options for senior roles.
• Annual company‑wide virtual retreat.

How to Apply

If you are passionate about empowering organizations to unlock their full potential through AI‑enabled learning, and you thrive in a collaborative, fast‑moving environment, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of talent development.