Senior Customer Success Manager – Strategic Growth & Partnership Leader in HR Technology, Championing Client Success, Expansion, and Revenue Excellence at brighthush

About brighthush

At brighthush, we are redefining the future of talent acquisition and development. By marrying cutting‑edge scientific research with advanced machine learning and artificial intelligence, we empower HR leaders to make data‑driven hiring decisions, predict on‑the‑job performance, and nurture employee growth. Our flagship platforms, brighthush Select and brighthush Develop, are trusted by organizations worldwide to identify top talent, forecast success, and cultivate continuous learning.

We believe work should be purposeful, fulfilling, and balanced. That’s why we offer a four‑day work week, remote flexibility across the United States, and a generous paid shutdown from December 24th to January 1st. Our benefits package includes comprehensive medical, dental, and vision coverage, a 401(k) plan with company match, paid parental leave, and ample paid time off. At brighthush, continuous learning, innovation, and inclusion are not buzzwords – they’re the foundation of our culture.

Why brighthush is the Place to Grow Your Career

• Scientific Precision – We apply rigorous research methodologies to develop assessments that accurately gauge potential and fit across diverse organizational contexts.
• Innovation at Scale – Our team is constantly exploring new technologies and techniques to keep our solutions at the cutting edge of talent assessment.
• Impactful Solutions – By integrating industrial‑organizational psychology principles, we deliver tools that not only meet immediate hiring needs but also drive long‑term retention and success.
• Work‑Life Harmony – A four‑day work week, remote work, and a supportive culture ensure you can thrive both professionally and personally.

Role Overview

We’re seeking a dynamic, commercially‑oriented Senior Customer Success Manager (CSM) who can drive revenue growth through renewals and expansion while building lasting, high‑value partnerships. In this pivotal role, you’ll serve as the primary advocate for our clients, ensuring they derive maximum value from brighthush Select and brighthush Develop, and you’ll translate their strategic goals into actionable success plans.

Your Impact

As a Senior CSM, you will:

• Drive Revenue Growth – Identify upsell and cross‑sell opportunities within your portfolio, consistently meeting or exceeding renewal and expansion targets.
• Build Trusted Relationships – Act as the go‑to advisor for HR, recruiting, and learning & development leaders, aligning our solutions with their business objectives.
• Champion Customer Success – Own the end‑to‑end customer journey, from onboarding through renewal, ensuring a seamless experience across sales, implementation, and support.
• Influence Product Strategy – Gather and synthesize customer feedback, collaborating with product and engineering teams to shape future roadmap enhancements.
• Lead Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, positioning our brand as a trusted partner in talent innovation.

Key Responsibilities

Growth & Retention

• Proactively identify renewal and expansion opportunities, leveraging data‑driven insights to forecast revenue potential.
• Conduct quarterly business reviews (QBRs) with key stakeholders, presenting ROI, usage analytics, and strategic recommendations.
• Develop and execute account plans that align with client objectives and drive long‑term partnership value.

Customer Engagement

• Serve as the primary point of contact for all customer interactions, ensuring a consistent and high‑quality experience.
• Collaborate with sales, implementation, and support teams to facilitate smooth handoffs and maintain alignment on customer goals.
• Use customer health dashboards to monitor engagement, satisfaction, and risk indicators, taking corrective action when necessary.

Renewal & Expansion Cycle Management

• Lead the renewal process from opportunity identification to contract negotiation and final sign‑off.
• Identify cross‑sell and upsell opportunities, presenting tailored solutions that address evolving client needs.
• Track and report on renewal pipeline health, providing transparent forecasting to leadership.

Product & Market Expertise

• Maintain deep knowledge of brighthush Select, brighthush Develop, and related product features.
• Stay abreast of industry trends, competitor offerings, and emerging best practices in HR technology.
• Educate clients on new product releases, ensuring they understand the value and ROI of each feature.

Customer Advocacy & Feedback

• Act as the customer’s voice within brighthush, advocating for enhancements that improve adoption and satisfaction.
• Facilitate feedback loops between clients and product teams, prioritizing features that deliver the greatest impact.
• Champion a culture of continuous improvement, driving initiatives that reduce churn and increase customer lifetime value.

Essential Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through upsell and cross‑sell.
• Strong sales acumen with excellent communication, negotiation, and relationship‑building skills, especially with HR and L&D decision‑makers.
• Analytical mindset: ability to leverage data to guide client conversations and uncover opportunities.
• Proactive, collaborative, and adaptable in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in a high‑growth SaaS environment with a focus on customer success metrics.
• Background in industrial‑organizational psychology or related fields.
• Leadership experience coaching or mentoring junior CSMs or cross‑functional teams.
• Creative problem‑solving skills and a passion for continuous learning.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush solutions and articulate a clear value proposition.
• Relationship Management – Building trust and credibility with senior HR leaders and stakeholders.
• Data‑Driven Decision Making – Using analytics to inform strategy and measure success.
• Project Management – Coordinating cross‑functional initiatives to deliver on customer objectives.
• Communication – Clear, concise, and persuasive written and verbal communication.
• Adaptability – Thriving in a remote, flexible work environment while maintaining high performance.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Sales, and Product.
• Regular training on the latest HR technology trends, data science, and customer engagement best practices.
• Opportunities to lead cross‑functional projects, influencing product roadmap and go‑to‑market strategies.
• Clear career pathways to senior leadership roles within Customer Success, Product Management, or Sales.

Work Environment & Culture

Our culture is built on trust, transparency, and a shared commitment to excellence. We celebrate diversity, encourage curiosity, and reward innovative thinking. As a remote‑first organization, you’ll enjoy the flexibility to work from anywhere in the United States while staying connected through regular virtual town halls, team huddles, and informal coffee chats. We foster a sense of community through quarterly virtual retreats, hackathons, and wellness challenges that keep us energized and aligned.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary: $110,000 – $140,000 (depending on experience)
• Variable component: Performance‑based bonus tied to renewal and expansion targets.
• Benefits: Comprehensive medical, dental, and vision coverage; 401(k) with company match; paid parental leave; generous PTO; and a paid shutdown from December 24th to January 1st.
• Additional perks: Remote work stipend, wellness programs, access to industry conferences, and a flexible work schedule that supports work‑life harmony.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive. We encourage candidates from all backgrounds—including women, LGBTQIA+ individuals, BIPOC communities, and those with non‑traditional career paths—to apply. If you require reasonable accommodation during the application or interview process, please contact us at [email protected].

How to Apply

Ready to make a lasting impact on the future of talent solutions? Click the button below to submit your application and join the brighthush team.