Senior Customer Success Manager – Technical Account Management & Strategic Client Engagement at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide to transform the way they manage B2B purchasing. With a rapidly growing customer base that spans every industry, we provide a cutting‑edge platform that streamlines procurement, enhances workflow efficiency, and unlocks immediate value for employees. Our mission is simple: accelerate the pace of innovation for every business in the world. At brighthush, we celebrate diversity, champion ownership, and foster a culture where curiosity, collaboration, and a relentless drive for excellence thrive.

Why Join brighthush?

As a Senior Customer Success Manager, you will be at the heart of our customer experience engine. You’ll partner with engineering, product, and a wide array of stakeholders to ensure our clients not only adopt our platform but also achieve measurable business outcomes. You’ll work with a portfolio of high‑profile enterprises—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and many more—each bringing unique challenges and opportunities for creative problem‑solving.

Key Responsibilities

• Client Portfolio Management: Own a dynamic portfolio of commercial customers across all industries, ensuring their success and satisfaction throughout the entire lifecycle.
• Strategic Advisory: Act as a trusted advisor, guiding clients on how to transform their B2B purchasing processes and achieve operational excellence.
• Cross‑Functional Collaboration: Work closely with engineering, product, and sales teams to translate customer feedback into product enhancements and roadmap priorities.
• Implementation Leadership: Lead or support solution implementation projects, ensuring seamless onboarding, configuration, and adoption.
• Process Optimization: Analyze client workflows, identify inefficiencies, and design process diagrams and conditional logic to drive automation and efficiency.
• Metrics & Reporting: Track and report on key success metrics (NPS, renewal rates, usage adoption), providing actionable insights to both clients and internal stakeholders.
• Proactive Issue Resolution: Anticipate potential challenges, identify gaps, and proactively address them to maintain high levels of customer satisfaction.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in procurement technology.
• Team Collaboration: Foster a “company, team, self” mentality—jump in wherever needed, share knowledge, and help teammates succeed.

Essential Qualifications

• 5+ years of experience in customer‑facing roles such as Customer Success, Account Management, or Strategic Consulting.
• Proven track record in B2B SaaS environments, particularly in high‑paced, growth‑oriented settings.
• Minimum of 1 year in an implementation or solutions consulting capacity.
• Background in procurement, sourcing, or vendor management, with familiarity in ERP (brighthush, brighthush, etc.), HRIS (brighthush, etc.), CLM, GRC, and workflow management tools (brighthush, brighthush, etc.).
• Exceptional interpersonal skills—able to build rapport and trust quickly with senior stakeholders.
• Strong project management acumen, capable of juggling multiple priorities and delivering on time.
• Creative problem‑solving mindset, with meticulous attention to detail.
• Process‑oriented thinking—comfortable mapping workflows, designing conditional logic, and driving automation.
• Proactive, self‑motivated team player who thrives in a collaborative, “company, team, self” culture.

Preferred Qualifications

• Experience working with enterprise‑grade procurement solutions and large, complex organizations.
• Knowledge of industry best practices in procurement, spend management, and vendor lifecycle.
• Prior exposure to data analytics and reporting tools to derive actionable insights.
• Background in change management and adoption strategies for SaaS platforms.

Skills & Competencies

• Strategic Thinking & Vision
• Customer Advocacy & Relationship Building
• Project & Program Management
• Process Design & Optimization
• Data‑Driven Decision Making
• Excellent Written & Verbal Communication
• Adaptability & Resilience in Fast‑Changing Environments
• Team Leadership & Mentorship

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress to a Director or VP of Customer Success role, shaping strategy and scaling the team.
• Lead cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Own a portfolio of high‑impact clients, building a reputation as a trusted advisor in the procurement technology space.
• Contribute to thought leadership pieces, whitepapers, and webinars that position brighthush as an industry authority.

Work Environment & Culture

brighthush is built on a foundation of ownership, transparency, and a relentless pursuit of excellence. Our culture is defined by:

• Ownership: Every team member is empowered to make decisions and drive impact.
• Open Communication: Transparent channels for feedback, ideas, and collaboration.
• Underdog Mindset: We thrive on challenging the status quo and pushing boundaries.
• Inclusive Community: A diverse workforce where every voice is heard and valued.
• Work‑Life Balance: Flexible PTO, remote work options, and a supportive environment.

Compensation & Benefits

While the base salary for this role ranges from $100,000 to $140,000 OTE, we offer a comprehensive benefits package that includes:

• Competitive base salary plus performance‑based bonuses.
• Equity participation—own a piece of brighthush’s future.
• Health, vision, and dental coverage for you and your family.
• Generous paid time off and flexible work arrangements.
• Company‑sponsored team building events and retreats.
• Home office stipend and brighthush equipment for a productive remote setup.
• Professional development budget for courses, certifications, and conferences.

How to Apply

We’re excited to hear from candidates who are passionate about driving customer success, solving complex problems, and building lasting relationships. If you’re ready to take ownership, collaborate openly, and accelerate innovation for businesses worldwide, we encourage you to apply—even if your experience doesn’t align perfectly with every bullet point. At brighthush, we value diverse perspectives and are committed to building an inclusive workspace where everyone feels they belong.