Senior Customer Success Manager – UK Market Specialist & Revenue Growth Leader

About brighthush

brighthush is a trailblazing technology company that empowers brands to connect with their audiences through data‑driven marketing solutions. With a global footprint and a passion for innovation, we help businesses unlock the full potential of their digital presence. Our mission is to democratize marketing intelligence, making it accessible, actionable, and transformative for every customer. At brighthush, we celebrate curiosity, collaboration, and a relentless drive to exceed expectations.

Role Overview

We are seeking an experienced Senior Customer Success Manager who will serve as the UK Market Specialist and Revenue Growth Leader. In this pivotal role, you will be the trusted advisor to our UK customer base, ensuring they achieve measurable success with our platform while driving upsell and renewal opportunities. You will partner closely with Sales, Product, and Marketing teams to translate customer insights into strategic initiatives that accelerate revenue and deepen market penetration.

Key Responsibilities

• Customer Advocacy & Success: Own the end‑to‑end customer journey for key UK accounts, from onboarding through expansion, ensuring high adoption, engagement, and satisfaction.
• Revenue Expansion: Identify and execute upsell, cross‑sell, and renewal opportunities that contribute to the UK revenue pipeline, meeting or exceeding quarterly targets.
• Strategic Partnerships: Build and nurture long‑term relationships with C‑suite executives, product owners, and decision makers across the UK market.
• Data‑Driven Insights: Leverage analytics to monitor usage patterns, forecast churn risk, and recommend proactive actions that improve customer health scores.
• Market Intelligence: Conduct competitive analysis, gather market feedback, and relay actionable insights to Product and Marketing teams to shape roadmap and go‑to‑market strategies.
• Team Leadership: Mentor and coach a small team of Customer Success Associates, fostering a culture of continuous improvement and high performance.
• Process Optimization: Design and refine success playbooks, onboarding flows, and escalation procedures to increase efficiency and scalability.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in the UK digital marketing space.
• Collaboration: Work cross‑functionally with Sales, Product, Marketing, and Finance to align on goals, share insights, and drive joint initiatives.

Essential Qualifications

• 10+ years of experience in Customer Success, Account Management, or related roles within SaaS or digital marketing platforms.
• Proven track record of managing enterprise‑level accounts and driving revenue growth in a B2B environment.
• Deep understanding of the UK market dynamics, regulatory landscape, and key industry players.
• Strong analytical mindset with proficiency in CRM (Salesforce, HubSpot) and customer success tools (Gainsight, Totango).
• Excellent communication skills in both written and spoken English, with the ability to influence stakeholders at all levels.
• Demonstrated ability to lead cross‑functional teams and manage complex projects with tight deadlines.
• Experience in developing and executing customer success playbooks and metrics dashboards.
• Strategic thinker with a data‑driven approach to problem solving and decision making.

Preferred Qualifications

• Background in digital marketing, advertising technology, or related fields.
• Experience working with global brands and managing multi‑regional teams.
• Knowledge of GDPR, UK data protection regulations, and compliance best practices.
• Proficiency in additional languages spoken in the UK (e.g., Welsh, Scottish Gaelic).
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or similar.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Strategic Vision: Ability to see the big picture while managing day‑to‑day operational details.
• Data Literacy: Comfortable interpreting complex data sets and translating insights into actionable plans.
• Negotiation & Influence: Skilled at negotiating contracts, upsell terms, and renewal agreements.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Leadership & Coaching: Inspires and develops team members, fostering a culture of accountability and growth.
• Collaboration: Works seamlessly with Sales, Product, Marketing, and Finance to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Senior Customer Success Manager, you will:

• Progress into a Director of Customer Success role, overseeing a larger portfolio and shaping global strategy.
• Take on a Market Lead position, expanding your influence across multiple regions.
• Access continuous learning through internal workshops, external conferences, and industry certifications.
• Participate in cross‑functional projects that expose you to product development, sales strategy, and data science.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a commitment to excellence. We celebrate diversity, encourage innovation, and reward initiative. Key highlights include:

• Flexible working arrangements, including remote and hybrid options.
• Inclusive and supportive team environment with regular town‑halls and social events.
• Access to cutting‑edge tools and technology that empower you to deliver outstanding results.
• Recognition programs that celebrate achievements and milestones.
• Community outreach initiatives that allow you to give back and make a positive impact.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary aligned with market standards for senior roles in the UK. In addition:

• Performance‑based bonus structure tied to revenue and customer success metrics.
• Comprehensive health and wellness benefits, including private medical insurance and mental health support.
• Generous paid time off, parental leave, and flexible vacation policies.
• Retirement savings plan with company match.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee stock purchase plan, allowing you to share in brighthush’s growth.

How to Apply

Ready to take the next step in your career and help shape the future of digital marketing in the UK? Submit your application through our careers portal or send your résumé and cover letter directly to [email protected]. In your cover letter, tell us about a time you turned a challenging customer situation into a revenue‑generating opportunity and why you’re excited to join brighthush.

We look forward to discovering how your expertise and passion can elevate our UK customer success strategy and drive sustainable growth for brighthush.