Senior Customer Success Manager – Unit 42 Cybersecurity Solutions – Remote, Brighthush

About Brighthush

Brighthush is a global leader in cybersecurity, dedicated to protecting the digital lives of individuals and organizations worldwide. With a relentless focus on innovation, Brighthush blends cutting‑edge technology, artificial intelligence, and human expertise to deliver solutions that defend against evolving threats. Our mission is simple yet profound: to secure the digital future for everyone, everywhere. At Brighthush, we believe that technology should empower people, not overwhelm them. That belief drives us to create products that are not only powerful but also intuitive, accessible, and scalable.

Why Brighthush?

When you join Brighthush, you become part of a culture that values curiosity, collaboration, and continuous learning. We celebrate diversity, encourage bold ideas, and reward results. Our teams work across continents, sharing knowledge and expertise to solve complex problems together. Whether you’re a seasoned professional or an emerging talent, Brighthush offers a platform where your voice matters and your career can thrive.

Position Overview

Brighthush is seeking a Senior Customer Success Manager for our Unit 42 team—a high‑impact, remote role that bridges the gap between our customers and the cutting‑edge solutions we deliver. In this role, you will champion the adoption of our cybersecurity offerings, drive upsell opportunities, and ensure that every customer achieves maximum value from their investment. You will work closely with sales, consulting, and product teams to shape the customer journey and influence future product enhancements.

Key Responsibilities

• Customer Onboarding & Adoption – Own the end‑to‑end onboarding process for new customers, delivering a high‑touch, white‑glove experience that accelerates time‑to‑value.
• Adoption & Engagement – Monitor usage metrics, identify gaps, and implement strategies to increase active consumption of our services.
• Customer Satisfaction & Advocacy – Drive CSAT scores, gather feedback, and cultivate a community of satisfied advocates who share their success stories.
• Renewal & Upsell Management – Proactively identify renewal dates, upsell opportunities, and cross‑sell prospects, ensuring revenue growth and customer retention.
• Trusted Advisor Relationships – Build deep relationships with executive sponsors, CISO teams, and key stakeholders, positioning yourself as the go‑to expert on cybersecurity strategy.
• Issue Resolution & Escalation – Act as the first line of defense for support tickets, coordinating with consulting teams to resolve incidents swiftly and effectively.
• Product & Service Advocacy – Capture customer insights and feed them into product roadmaps, ensuring that our offerings evolve to meet real‑world needs.
• Performance Metrics Management – Own and report on CSAT, renewal rates, upsell/cross‑sell leads, referenceability, adoption, and engagement metrics.
• Strategic Partnerships – Collaborate with sales and consulting to design and refine processes that enhance the customer experience.
• Travel & Flexibility – Attend key client events, conferences, and on‑site visits as required to strengthen relationships.

Essential Qualifications

• 5+ years of experience in customer success, account management, or SaaS sales within the cybersecurity or enterprise software space.
• Proven track record of managing complex customer portfolios, driving adoption, and achieving high renewal rates.
• Strong consulting and project management skills, with the ability to influence stakeholders at all levels.
• Data‑driven mindset: comfortable using analytics tools to track performance and inform strategy.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• High integrity, resilience, and a passion for continuous improvement.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Willingness to work flexible hours, including occasional nights and weekends, to meet customer needs.
• Ability to travel up to 25% of the time for client engagements and industry events.

Preferred Qualifications

• Experience building and scaling new customer success programs in a fast‑moving environment.
• Knowledge of the latest customer success technologies, such as Tableau, Looker, or Power BI.
• Background in cybersecurity, with familiarity of threat landscapes, compliance frameworks, and security operations.
• Experience working with executive‑level stakeholders, including CISOs and CTOs.
• Prior exposure to the Unit 42 threat intelligence model or similar security intelligence services.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Building – Proven skill in developing trust and influence with diverse stakeholders.
• Problem Solving – Strong analytical skills to diagnose issues and recommend solutions.
• Project Management – Expertise in managing multiple initiatives simultaneously while meeting deadlines.
• Adaptability – Thrives in a dynamic, fast‑paced environment with shifting priorities.
• Customer‑Centric Mindset – Passionate about delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At Brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior team members, fostering a culture of knowledge sharing.
• Participate in leadership development programs, including executive coaching and strategic workshops.
• Gain exposure to emerging technologies, such as AI‑driven threat detection and cloud security.
• Advance into roles such as Customer Success Director, Head of Customer Experience, or Product Management.

Work Environment & Culture

Brighthush embraces a hybrid model that balances remote flexibility with collaborative in‑person sessions. Our culture is built on:

• Trust & Accountability – Empowered teams that own outcomes and celebrate successes.
• Innovation & Experimentation – A safe space to test new ideas and iterate quickly.
• Diversity & Inclusion – A commitment to creating a workplace where every voice is heard.
• Continuous Learning – Access to internal training, external conferences, and a generous learning stipend.
• Community Impact – Opportunities to contribute to open‑source projects and industry initiatives.

Compensation & Benefits

While specific figures vary by location and experience, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal, and upsell metrics.
• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision plans.
• Flexible paid time off and a generous parental leave policy.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement.
• Remote work stipend for home office setup.

How to Apply

If you are ready to make a tangible impact on the cybersecurity landscape and help our customers thrive, we encourage you to apply today. Join Brighthush and be part of a team that is redefining what it means to protect the digital world.

To submit your application, please click the link below and complete the online form. We look forward to learning how your expertise and passion align with Brighthush’s mission.