Senior Customer Success Manager – West Region B2B Marketing Solutions, Leading Data‑Driven Growth, Customer Success, and Strategic Partnerships at brighthush

About brighthush

brighthush is more than a technology provider; we are the catalyst that propels B2B marketers into a new era of data‑centric excellence. Our mission is simple yet transformative: empower brands to unlock the full potential of their data, turning raw numbers into actionable strategies that accelerate growth, maximize ROI, and create lasting competitive advantage. From acquisition and demand generation to account‑based marketing and post‑campaign optimization, every solution we deliver is anchored in rigorous analytics, cutting‑edge technology, and an unwavering focus on customer success.

We partner with our clients at every stage of their journey, ensuring they not only adopt our tools but also master them to achieve measurable business outcomes. Our portfolio spans the entire customer lifecycle, and our data‑first philosophy drives every decision we make. With a global footprint and a deep understanding of the nuances of B2B marketing, we help organizations of all sizes unlock insights that drive smarter, faster, and more profitable campaigns.

Why Join brighthush?

When you join brighthush, you become part of a culture that celebrates curiosity, collaboration, and continuous improvement. We are a fast‑moving, forward‑thinking organization that thrives on solving complex problems and delivering tangible value to our clients. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and professional fulfillment.

• Fully remote work from anywhere in the United States (MST & PST time zones only)
• Unlimited paid time off and flexible PTO policy
• Unlimited access to the brighthush Learning Platform for skill development
• Hybrid work model: collaborative team sessions and independent focus time
• Community outreach through brighthush Cares – encouraging volunteerism and social impact
• Mentorship program with senior leaders for career guidance
• Competitive benefits package for you and your family
• Regular virtual town halls, hackathons, and spontaneous “coffee chat” sessions to keep the energy high and ideas flowing
• Annual company retreats and team‑building events to strengthen bonds across remote locations

Compensation & Benefits

We believe in rewarding excellence and supporting our people’s holistic well‑being. Your compensation package will include:

• Competitive base salary commensurate with experience and market rates
• Performance‑based bonus structure tied to customer success metrics
• 401(k) plan with company match
• Comprehensive medical, dental, and vision coverage (choice of 3 plans)
• Company‑paid short‑term and long‑term disability, life insurance, and optional supplemental plans
• Generous paid parental leave (12 weeks primary caregiver, 2 weeks bonding)
• Fully paid primary caregiver leave and flexible holiday schedule
• Professional development stipend and conference sponsorships
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses
• Equity options for high‑performing employees to share in the company’s growth

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the linchpin that connects sales, operations, and our valued customers. Your day‑to‑day activities will include:

• Client Relationship Stewardship: Act as the primary point of contact for all client inquiries, providing expert guidance on account setup, campaign execution, and post‑campaign analysis.
• Cross‑Functional Collaboration: Work closely with the Operations teams in the U.S. and India to ensure seamless delivery of services and real‑time customer insights.
• Issue Resolution & Escalation Management: Identify, triage, and resolve escalated issues with urgency, maintaining a high level of customer satisfaction.
• Growth & Upsell Partner: Partner with Sales Directors to develop growth strategies, upsell opportunities, and account expansion plans.
• Product Expertise: Become a subject‑matter expert on brighthush’s suite of products, including the Marketing Cloud, Data Hub, and proprietary analytics platforms.
• Campaign Lifecycle Ownership: Own the full lifecycle of campaigns for both non‑enterprise and enterprise customers, from initial quote to wrap‑up reporting.
• Data‑Driven Insights: Analyze customer motivations and campaign performance to recommend actionable improvements that drive ROI.
• Reporting & Communication: Prepare and deliver comprehensive reports, check‑ins, and Quarterly Business Reviews (QBRs) to stakeholders.
• Case Management: Leverage brighthush cases to track campaign status, document support activities, and provide pre‑sales assistance.
• Project & Initiative Support: Assist cross‑functional teams—Customer Success, Sales, Marketing, Operations, and Leadership—in projects and initiatives that enhance the customer experience.
• Continuous Improvement Champion: Champion a culture of continuous improvement by sharing best practices, lessons learned, and innovative ideas with the broader team.
• Mentorship & Coaching: Mentor junior Customer Success Managers, providing guidance on technical troubleshooting, account management, and professional development.

Essential Qualifications

We’re looking for a seasoned professional who brings a proven track record of success in a high‑volume, data‑driven environment.

• Minimum 5 years of experience in customer support, demand generation, or database marketing.
• Deep familiarity with database products and services, including audience segmentation, data enrichment, and campaign analytics.
• Exceptional written and verbal communication skills, with the ability to articulate complex concepts to diverse audiences.
• Strong analytical mindset with a passion for problem analysis and solution design.
• Proven ability to work independently, prioritize tasks, and deliver results with minimal supervision.
• Experience with SaaS platforms such as brighthush, brighthush Data Hub, and the brighthush Marketing Cloud.
• Self‑starter mentality: proactive, motivated, and always seeking ways to improve processes and outcomes.
• Adaptability: thrives in a fast‑changing environment and can pivot quickly to meet evolving customer needs.
• Team player who collaborates effectively across departments and cultures.
• Strong project management skills, with a track record of juggling multiple campaigns and stakeholder expectations.
• Experience with data privacy regulations (GDPR, CCPA) and best practices for data handling.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Background in B2B marketing technology or ad‑tech platforms.
• Experience managing enterprise‑level accounts and complex, multi‑channel campaigns.
• Knowledge of data visualization tools beyond brighthush, such as Tableau or Power BI.
• Previous involvement in customer success or account management roles within a SaaS company.
• Experience leading cross‑functional initiatives or product launches.
• Certifications in data analytics, marketing automation, or project management.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong project management skills: ability to juggle multiple campaigns and stakeholder expectations.
• Data‑driven decision making: comfortable interpreting metrics and turning insights into action.
• Technical proficiency: comfortable navigating complex SaaS ecosystems and troubleshooting technical issues.
• Leadership potential: ability to mentor junior team members and influence cross‑functional initiatives.
• Resilience and composure under pressure, especially when handling escalated customer concerns.
• Excellent interpersonal skills, with the ability to build rapport quickly with clients and internal teams.
• Strategic thinking: able to see the big picture while managing day‑to‑day details.
• Adaptability: thrives in a fast‑changing environment and can pivot quickly to meet evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Clear promotion paths within Customer Success, Sales, and Product Management.
• Regular performance reviews with actionable feedback and development plans.
• Unlimited access to the brighthush Learning Platform—unlimited courses, certifications, and industry webinars.
• Conference sponsorships and attendance at leading marketing and technology events.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Mentorship from senior leaders who are invested in your growth.
• Opportunities to lead initiatives that shape the future of our product roadmap.
• Annual performance‑based bonuses and equity awards for high‑impact contributors.

Work Environment & Culture

Our culture is built on four core values that guide everything we do:

• Lead & Learn – We set the bar high, innovate relentlessly, and continuously learn from each other.
• Collaborate & Celebrate – Success is a team effort; we celebrate wins big and small together.
• Innovate & Inspire – We push boundaries to exceed customer expectations and inspire one another.
• Do More & Do Good – We go above and beyond for clients, colleagues, and the communities we serve.

Our remote‑first environment means you can work from anywhere in the U.S., but we also value face‑to‑face collaboration. We host quarterly virtual town halls, monthly hackathons, and spontaneous “coffee chat” sessions to keep the energy high and ideas flowing. Our team members regularly share insights, celebrate milestones, and support each other’s professional journeys.

How to Apply

If you’re ready to take your customer success career to the next level and help B2B marketers unlock the power of data, we want to hear from you. Submit your application through our careers portal and let’s start a conversation about how you can make an impact at brighthush.

Legal Notice for California Applicants

We collect and process personal information as described in our California Applicant Privacy Notice, in compliance with the California Consumer Privacy Act (CCPA/CPRA). Please review the notice here: .