Senior Customer Success Operations Evaluator – AI‑Generated Content Quality Assurance & Feedback Specialist (Remote, Contract) – Drive AI‑Powered Content Excellence at brighthush

About brighthush

brighthush is a trailblazer at the intersection of artificial intelligence and human expertise. We empower the brightest talent to collaborate with world‑class research labs, innovation hubs, and enterprise partners, accelerating the next wave of AI breakthroughs. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence, enabling professionals to work on projects that matter—no matter where they are in the world.

Why This Role Matters

In an era where AI is reshaping how businesses create, curate, and consume information, the human touch remains indispensable for quality control. As a Senior Customer Success Operations Evaluator, you will be the guardian of trust, ensuring that every AI‑generated artifact—whether a research report, marketing deck, or data‑rich slide—meets the highest standards of accuracy, clarity, and visual appeal. Your insights will directly influence the evolution of our AI models, making you a pivotal player in the future of AI‑driven content creation.

Key Responsibilities

• Comprehensive Quality Assessment: Evaluate AI‑generated documents, spreadsheets, and slide decks against domain‑specific rubrics that cover factual accuracy, logical flow, visual design, and brand consistency.
• Error Identification & Documentation: Detect and record factual inaccuracies, stylistic inconsistencies, formatting issues, and presentation flaws, providing clear evidence and examples.
• Structured Feedback Creation: Craft concise, actionable written feedback that guides content creators and AI developers on how to refine outputs for maximum impact.
• Domain Expertise Application: Leverage deep subject‑matter knowledge to grade outputs for accuracy, depth, and relevance, ensuring alignment with industry best practices.
• Independent Workflow Management: Operate autonomously and asynchronously, managing multiple evaluation projects simultaneously while meeting tight deadlines.
• Continuous Improvement Collaboration: Partner with product, engineering, and data science teams to refine evaluation rubrics, contribute to AI model training, and propose enhancements that elevate overall content quality.
• Stakeholder Communication: Present findings to cross‑functional teams, translating technical insights into business‑friendly language that informs strategy and decision making.
• Mentorship & Knowledge Sharing: Coach junior evaluators and share best practices, fostering a culture of continuous learning and excellence.

Essential Qualifications

• Professional Experience: Minimum of 5+ years in customer success, support operations, or a related field where quality assurance and user experience were core responsibilities.
• Language Proficiency: Native or professional fluency in English, with exceptional written communication skills.
• Technical Proficiency: Advanced skills in Microsoft Office and Google Workspace, particularly Google Slides and PowerPoint, including the ability to manipulate complex data visualizations and slide layouts.
• Analytical Mindset: Strong ability to dissect complex information, identify patterns, and synthesize findings into concise, actionable recommendations.
• Attention to Detail: Meticulous approach to reviewing content, ensuring no error goes unnoticed.
• Self‑Motivation: Proven track record of working independently, managing time effectively, and delivering high‑quality work on schedule.
• Adaptability: Comfortable working in a fast‑moving, remote environment with evolving priorities and tools.

Preferred Qualifications

• Advanced Degree: Master’s or higher from a reputable institution in Business Administration, Communications, Data Science, or a related discipline.
• AI & Machine Learning Exposure: Familiarity with AI content generation tools, natural language processing, or related technologies.
• Industry Knowledge: Experience in sectors such as technology, finance, healthcare, or research where precision and compliance are paramount.
• Project Management: Certification or experience in agile or lean methodologies, enabling efficient collaboration with cross‑functional teams.
• Multilingual Abilities: Proficiency in additional languages can be an asset when evaluating content for global audiences.

Core Skills & Competencies

• Critical Thinking & Problem Solving
• Data‑Driven Decision Making
• Stakeholder Management
• Process Optimization
• Quality Assurance & Testing
• Content Strategy & Editorial Oversight
• Technical Writing & Documentation
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, your growth is as dynamic as the AI landscape itself. As a Senior Evaluator, you will:

• Lead initiatives that shape the future of AI content quality, positioning yourself as a thought leader in the field.
• Mentor junior evaluators and cross‑functional teammates, fostering a culture of knowledge sharing.
• Participate in advanced training programs covering AI ethics, data governance, and emerging technologies.
• Collaborate with product, engineering, and data science teams to influence product roadmaps and feature development.
• Earn certifications in quality assurance, project management, or AI literacy, enhancing your professional portfolio.
• Take on leadership roles in cross‑functional projects, expanding your influence across the organization.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, global community. We value:

• Flexibility: Set your own hours and work from the location that best supports your productivity.
• Collaboration: Weekly virtual huddles, real‑time chat channels, and collaborative document tools keep the team aligned.
• Innovation: A flat hierarchy that encourages experimentation, rapid iteration, and open dialogue.
• Diversity & Inclusion: A workforce that reflects the global communities we serve, fostering a rich exchange of perspectives.
• Well‑Being: Access to mental health resources, wellness stipends, and a supportive environment that prioritizes work‑life balance.
• Learning Culture: Continuous learning is embedded in our DNA—regular knowledge‑sharing sessions, lunch‑and‑learns, and access to industry conferences.

Compensation, Perks & Benefits

As a contract role, you will receive competitive hourly rates ranging from $80 to $120 per hour, commensurate with experience and expertise. In addition to remuneration, we offer:

• Performance‑based bonuses tied to quality metrics and project milestones.
• Access to a curated library of professional development resources, including courses, webinars, and industry conferences.
• Health and wellness stipends to support your physical and mental well‑being.
• Flexible scheduling and the freedom to work from any location.
• Regular feedback loops and career coaching to help you grow within the organization.
• Technology stipend to equip you with the tools you need for remote work.
• Annual virtual team‑building retreats and quarterly virtual coffee chats with senior leadership.

Application Process

We’ve streamlined the application to respect your time while ensuring we capture the information that matters most.

• Upload Resume: Highlight your relevant experience, achievements, and any AI or quality assurance projects.
• AI Interview: Complete a brief AI‑driven interview that assesses your analytical thinking and communication skills.
• Submit Application Form: Provide additional details about your background and why you’re excited about this role.
• Final Review: Our Talent Acquisition team will review your application and schedule a live conversation if you meet the criteria.

Estimated completion time: 20–30 minutes.

Resources & Support

• For detailed information about the interview process and platform usage, please visit our Resources & Support Hub.
• For any questions or assistance, reach out to our Talent Acquisition team at [email protected].

Join brighthush Today

We review applications daily and are eager to connect with professionals who share our passion for quality, innovation, and impact. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of AI content, we encourage you to apply now. Your expertise will help us deliver world‑class AI solutions that empower our partners and transform industries.

PS: Complete the AI interview and application steps promptly to be considered for this exciting opportunity.

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