Senior Customer Success & Partnership Executive – Remote, Client Relationship Champion & Strategic Partner Liaison at brighthush

About brighthush

brighthush is a forward‑thinking, global platform that empowers emerging leaders, visionaries, and innovators to shape the future of business. By connecting decision‑makers across industries, brighthush delivers industry‑leading insights, thought leadership, and success stories that inspire transformation. Beyond content, brighthush offers strategic networking, brand elevation, and industry collaborations that help leaders stand out and accelerate growth.

Why brighthush?

At brighthush, we believe that the most powerful change comes from people who are ready to lead, learn, and collaborate. Our community thrives on curiosity, creativity, and a relentless pursuit of excellence. As a Senior Customer Success & Partnership Executive, you will be at the heart of this ecosystem, ensuring that every client and partner experiences the highest level of service and support.

Role Overview

The Senior Customer Success & Partnership Executive is a full‑time, fully remote position that plays a pivotal role in building and maintaining strong relationships with brighthush’s customers and partners. You will be the first point of contact for inquiries, the champion of client satisfaction, and the liaison between our clients and internal teams. Your work will directly influence client retention, upsell opportunities, and the overall reputation of brighthush.

Key Responsibilities

• Client Support & Engagement: Respond promptly to customer inquiries via email, chat, and phone, ensuring a seamless experience across all touchpoints.
• Relationship Management: Build trust and rapport with clients, understanding their goals and aligning brighthush’s solutions to meet those objectives.
• Feedback & Continuous Improvement: Collect, analyze, and report client feedback to product, marketing, and strategy teams to drive service enhancements.
• Onboarding & Activation: Guide new clients through the onboarding process, ensuring they are equipped to use brighthush’s platform effectively.
• CRM & Data Management: Maintain accurate, up‑to‑date records in our CRM system, documenting interactions, follow‑ups, and outcomes.
• Virtual Events & Communications: Assist in preparing client communications, participating in virtual meetings, and supporting event logistics.
• Cross‑Functional Collaboration: Work closely with marketing, product, and sales teams to align client needs with strategic initiatives.
• Proactive Outreach: Identify opportunities for upsell, cross‑sell, and renewal, and coordinate with the sales team to close deals.

Essential Qualifications

• Proven experience in customer service, client support, or account management roles.
• Strong customer satisfaction mindset with a track record of resolving inquiries and concerns efficiently.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Self‑motivated, able to work independently in a remote environment while managing multiple priorities.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Slack, Microsoft Teams).
• Attention to detail, analytical thinking, and a problem‑solving attitude.
• Basic understanding of media, networking, events, or professional services is a plus.

Preferred Qualifications

• Experience in a B2B or professional services setting, especially within the media or thought‑leadership space.
• Background in business, communications, marketing, or a related field.
• Knowledge of digital marketing, PR, or content strategy.
• Previous remote work experience with a proven ability to stay organized and productive.

Skills & Competencies

• Client‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and persuasive communication across written and verbal channels.
• Time Management: Ability to prioritize tasks, meet deadlines, and handle multiple concurrent projects.
• Collaboration: Comfortable working cross‑functionally with marketing, product, and sales teams.
• Adaptability: Thrives in a fast‑moving, evolving environment and embraces change.
• Analytical Thinking: Uses data and feedback to identify trends, opportunities, and areas for improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success & Partnership Executive, you will:

• Gain exposure to high‑profile clients and industry leaders.
• Participate in ongoing training on customer success best practices, CRM mastery, and industry trends.
• Collaborate with senior leaders on strategic initiatives, providing you with a holistic view of business operations.
• Build a robust network within the global thought‑leadership community.
• Position yourself for future roles in client success, account management, or business development.

Work Environment & Culture

brighthush champions a culture of innovation, inclusivity, and continuous learning. Our remote team enjoys:

• Flexible working hours that accommodate global time zones.
• Regular virtual coffee chats, team building activities, and knowledge‑sharing sessions.
• A collaborative environment where every voice is heard and valued.
• Access to cutting‑edge tools and resources that empower you to deliver outstanding client experiences.

Compensation & Benefits

While the exact compensation package will be discussed during the interview process, brighthush offers a competitive hourly rate for full‑time remote roles. In addition, we provide:

• Health and wellness resources, including virtual fitness classes and mental health support.
• Professional development stipend for courses, certifications, and conferences.
• Generous paid time off and flexible scheduling.
• Access to exclusive brighthush events, webinars, and networking opportunities.

How to Apply

If you are passionate about delivering exceptional client experiences, thrive in a remote setting, and want to be part of a dynamic, forward‑thinking community, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success & Partnership Executive role at brighthush.