Senior Customer Success & RCRA Compliance Lead – Environmental Services & Waste Management – Remote (US) – Driving Sustainable Growth, Client Success, and Regulatory Excellence at brighthush

About brighthush

brighthush is more than a software platform; it is a catalyst for transformative change in the environmental services sector. Our cloud‑native solution blends real‑time data, predictive analytics, and seamless integration with leading ERP systems—most notably our own brighthush ERP—to empower businesses across the United States to meet regulatory mandates, reduce operating costs, and elevate their sustainability credentials. From mid‑size manufacturers to large distribution centers and municipal agencies, our clients rely on brighthush to streamline waste profiling, achieve RCRA compliance, and unlock measurable environmental impact. As a remote‑first, high‑growth organization, we thrive on collaboration, continuous learning, and an unwavering focus on customer success.

Why brighthush is the Ideal Place to Accelerate Your Career

• Impactful Work: Your expertise will directly influence how companies reduce waste, achieve RCRA compliance, and protect the planet.
• Remote Flexibility: Work from anywhere in the United States with a fully supported home‑office setup and a culture that values work‑life balance.
• Career Growth: Structured mentorship, leadership development, and clear advancement pathways to senior leadership roles.
• Competitive Compensation: Attractive salary, 401(k) matching, comprehensive benefits, and generous paid time off.
• Innovative Culture: A collaborative, inclusive environment that rewards creativity, curiosity, and continuous improvement.
• Global Impact: Every client success story contributes to a cleaner, more sustainable future for communities across the nation.

Key Responsibilities

As a Senior Customer Success & RCRA Compliance Lead, you will be the trusted advisor for our most valuable clients, ensuring they achieve their environmental and business goals. Your day‑to‑day responsibilities will include:

• Strategic Account Management: Own a portfolio of high‑value accounts, building deep relationships with key stakeholders and aligning our solutions with their strategic objectives.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating client needs into actionable product enhancements and service improvements.
• Issue Resolution & Escalation Management: Lead the resolution of complex technical and operational issues, coordinating cross‑functional teams to deliver timely, effective solutions.
• Onboarding & Training: Guide new clients through a seamless onboarding process, ensuring they are fully equipped to use our platform and achieve early wins.
• Renewal & Upsell Opportunities: Drive renewal conversations and identify upsell opportunities that align with client goals and maximize revenue.
• Data‑Driven Insights: Leverage analytics to monitor usage patterns, identify trends, and provide proactive recommendations that enhance client success.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, sharing best practices and emerging trends in waste management.
• Process Improvement: Continuously refine customer success processes, ensuring scalability and efficiency as our client base grows.
• Team Collaboration: Partner with Sales, Product, Engineering, and Marketing to create a unified customer experience.

Additional Responsibilities

• Compliance Roadmapping: Work with clients to develop long‑term RCRA compliance roadmaps, ensuring they stay ahead of regulatory changes.
• Performance Reporting: Deliver quarterly business reviews that showcase ROI, KPI improvements, and future opportunities.
• Community Building: Foster a community of practice among clients, encouraging knowledge sharing and peer learning.
• Innovation Advocacy: Identify emerging technologies and industry trends that could benefit clients, and champion their adoption within the organization.

Essential Qualifications

To excel in this role, you should bring a blend of technical knowledge, customer‑centric mindset, and proven leadership experience:

• Education: Bachelor’s degree in Environmental Science, Business Administration, Engineering, or a related field.
• Experience: Minimum of 5 years in customer success, technical support, or account management roles within the environmental services or waste management industry.
• Regulatory Knowledge: In‑depth understanding of the Resource Conservation and Recovery Act (RCRA), waste profiling, and related environmental regulations.
• Technical Proficiency: Advanced proficiency in brighthush ERP (or comparable ERP systems) and experience with data analytics tools such as brighthush Analytics, brighthush Insights, or similar.
• Communication Skills: Exceptional written and verbal communication abilities, with a talent for translating complex technical concepts into clear, actionable insights.
• Organizational Excellence: Strong project management skills, with a track record of managing multiple priorities in a fast‑paced environment.
• Customer‑First Mindset: Demonstrated ability to build trust, resolve conflicts, and deliver outstanding customer experiences.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with SaaS platforms and cloud‑based solutions in the environmental sector.
• Prior leadership of a customer success or account management team.
• Knowledge of additional environmental regulations (e.g., ISO 14001, GHG Protocol).
• Fluency in Spanish or other languages relevant to our client base.
• Certified brighthush Professional or equivalent credentials.
• Experience with RCRA compliance software or waste profiling tools.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data Analysis & Performance Metrics
• Problem‑Solving & Decision Making
• Stakeholder Management & Influence
• Change Management & Process Improvement
• Team Collaboration & Cross‑Functional Coordination
• Adaptability & Resilience in Dynamic Environments
• Customer‑Centric Mindset
• Technical Fluency with ERP & Analytics Platforms

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Senior Customer Success & RCRA Compliance Lead, you will have access to:

• Structured mentorship programs with senior leaders.
• Leadership training workshops focused on strategic account management and customer advocacy.
• Industry certifications and continuing education courses (e.g., RCRA, brighthush, Project Management).
• Opportunities to transition into specialized roles such as Customer Success Director, Product Management, or Environmental Consulting.
• Regular performance reviews with clear metrics and growth pathways.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture that thrives on innovation and accountability. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Open‑door communication channels with leadership.
• Flexible work hours that respect work‑life balance.
• Annual virtual retreats that celebrate achievements and foster team bonding.
• Peer‑to‑peer learning sessions and knowledge‑sharing forums.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Salary Range: $90,000 – $120,000 annually, commensurate with experience and qualifications.
• 401(k) Matching: Up to 4% of your salary.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Professional Development: Reimbursement for industry certifications, conferences, and training courses.
• Remote Work Stipend: Monthly allowance for home office setup.
• Employee Recognition: Quarterly awards and spot bonuses for outstanding performance.
• Wellness Programs: Access to mental health resources, fitness memberships, and wellness challenges.
• Equity Opportunities: Potential for stock options as part of long‑term incentive plans.

Impact & Sustainability

Every interaction you have with a client contributes to a larger mission: reducing the environmental footprint of businesses across the nation. By helping companies streamline waste management, achieve regulatory compliance, and uncover new revenue opportunities, you play a pivotal role in building a cleaner, more sustainable future.

How to Apply

Ready to lead the charge in delivering exceptional customer success within the environmental services sector? Join brighthush and help shape a cleaner, more sustainable future while advancing your career in a supportive, forward‑thinking environment.

Click the link below to submit your application and become part of the brighthush family.