Senior Customer Success Specialist – Healthcare Billing & Collections Strategist, Revenue Optimization Lead, Driving Financial Excellence at brighthush

About brighthush

brighthush is more than a technology vendor; we are a catalyst for transformation in the healthcare finance ecosystem. By marrying advanced data science with deep-rooted billing expertise, we empower hospitals, outpatient centers, home‑care agencies, and a wide spectrum of health‑service organizations to unlock hidden revenue, streamline collections, and reinvest in patient care. Our cloud‑native platform turns complex payment cycles into clear, actionable insights, freeing clinicians from administrative burdens so they can focus on what truly matters: delivering exceptional care.

Why This Role Matters

In an era of ever‑evolving reimbursement rules, payer contracts, and regulatory demands, the Senior Customer Success Specialist is the bridge between our technology and the day‑to‑day realities of our clients. Your strategic guidance, data‑driven insights, and partnership mindset will directly influence the financial health of healthcare providers, enabling them to allocate more resources to patient care, technology upgrades, and workforce development. By helping clients optimize revenue cycles, you create a healthier ecosystem where quality care and financial sustainability walk hand‑in‑hand.

Key Responsibilities

• Client Relationship Leadership: Serve as the primary point of contact for a portfolio of high‑value healthcare customers, building trust, ensuring satisfaction, and fostering long‑term retention.
• Strategic Advisory: Partner with clients to identify revenue‑cycle bottlenecks, recommend actionable improvements, and co‑create roadmaps that align with their business objectives.
• Training & Enablement: Design and deliver customized training sessions—both in‑person and virtual—to help users maximize the platform’s capabilities and achieve measurable outcomes.
• Data Analysis & Insight: Leverage customer data, usage metrics, and financial reports to uncover trends, diagnose issues, and surface opportunities for optimization.
• Revenue Management Support: Advise on billing best practices, denial management, and collection strategies that improve cash flow and reduce days‑in‑accounts.
• Cross‑Functional Collaboration: Work closely with Product, Sales, and Support teams to relay customer feedback, influence roadmap decisions, and ensure seamless issue resolution.
• Account Health Monitoring: Track key performance indicators (KPIs) such as net revenue, collection rates, and customer satisfaction scores, and proactively address any deviations.
• Continuous Improvement: Champion process enhancements, share success stories, and contribute to the development of best‑practice playbooks for the broader Customer Success organization.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a trusted advisor in revenue cycle optimization.
• Change Management: Guide clients through platform upgrades and new feature rollouts, ensuring minimal disruption and maximum adoption.
• Financial Impact Analysis: Build and present ROI models that demonstrate the tangible financial benefits of platform adoption and optimization initiatives.
• Client Advocacy: Act as the voice of the customer within brighthush, ensuring that client needs and pain points are prioritized in product development and service delivery.

Essential Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of experience in account management, B2B sales, customer success, or a related field.
• Hands‑on experience in the HME/DME industry and medical billing.
• Familiarity with home health billing software and revenue‑cycle workflows.
• Advanced analytical skills—ability to interpret complex data sets and translate findings into clear, actionable recommendations.
• Strong customer service orientation with a proven track record of solving complex problems.
• Business and financial acumen—capable of aligning customer goals with measurable financial outcomes.
• Excellent verbal, written, and presentation skills; comfortable speaking with executives and technical teams alike.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and CRM platforms.
• Exceptional organizational skills—managing multiple priorities while maintaining meticulous attention to detail.

Preferred (Nice to Have)

• Bachelor’s degree in Business, Finance, Healthcare Administration, or a related discipline.
• Experience in financial analysis or revenue‑cycle consulting.
• Knowledge of payer contracts, reimbursement policies, and compliance regulations.
• Experience with SaaS customer success metrics and tools (e.g., Gainsight, Totango).
• Certifications such as Certified Revenue Cycle Professional (CRCP) or Certified Professional in Healthcare Quality (CPHQ).
• Experience leading cross‑functional projects or initiatives.
• Fluency in additional languages relevant to the U.S. healthcare market.

Core Competencies & Personal Traits

• Customer Advocate: Builds trust quickly and consistently seeks solutions that create tangible value.
• Analytical Curiosity: Looks beyond surface issues to uncover root causes and meaningful improvement opportunities.
• Ownership Mindset: Takes initiative, follows through on commitments, and remains accountable for results.
• Relationship Builder: Fosters productive partnerships that encourage collaboration and long‑term success.
• Adaptability: Thrives when priorities shift and balances multiple demands without losing focus.
• Integrity First: Approaches every interaction with professionalism, transparency, and sound judgment.
• Communication Excellence: Articulates complex concepts clearly to both technical and non‑technical audiences.
• Strategic Thinking: Anticipates future challenges and proactively develops solutions.
• Innovation Mindset: Seeks new ways to solve problems and improve processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the impact you deliver. As a Senior Customer Success Specialist, you will:

• Progress to a Customer Success Manager or Director role, overseeing larger client portfolios and strategic initiatives.
• Gain exposure to product strategy, influencing the next generation of features and enhancements.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Attend industry conferences, webinars, and certification courses—many of which are fully reimbursed.
• Collaborate with global teams, expanding your cultural competence and global business perspective.
• Contribute to internal knowledge bases, authoring whitepapers and case studies that shape the industry.
• Earn performance‑based bonuses and equity opportunities that reward your contributions to company growth.
• Access to continuous learning platforms, including data science, healthcare finance, and leadership training.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and a relentless focus on customer success. Our culture is defined by:

• Inclusive Excellence: A diverse workforce that values every voice and perspective.
• Transparent Communication: Open channels for feedback, idea sharing, and decision‑making.
• Work‑Life Balance: Flexible work arrangements, remote‑friendly policies, and generous paid time off.
• Continuous Learning: Access to internal knowledge bases, peer‑to‑peer learning, and external training resources.
• Community Impact: Opportunities to volunteer, support patient advocacy groups, and contribute to health‑tech innovation.
• Innovation Hub: Regular hackathons, idea‑pitch sessions, and cross‑departmental collaboration to keep the product ahead of the curve.
• Recognition & Rewards: Monthly shout‑outs, peer recognition programs, and tangible rewards for outstanding performance.
• Health & Wellness Focus: Wellness stipends, gym membership discounts, and on‑site wellness programs.

Compensation & Benefits

While specific pay is determined by experience, location, and qualifications, brighthush offers a competitive total rewards package that includes:

• Base salary range: $57,000 – $77,000 (subject to market and role level).
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue metrics.
• Comprehensive health benefits—medical, dental, vision, and life insurance.
• Disability coverage (short‑term and long‑term).
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Retirement plan with company match (401(k)).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) for mental health and well‑being.
• Paid time off: 15 days in the first year, with additional holidays and floating days.
• Paid caregiver leave—14 weeks for primary caregivers, 2 weeks for secondary caregivers.
• Commuter benefits and tuition assistance for continued education.
• Wellness stipend, gym membership discounts, and on‑site wellness programs.
• Annual professional development budget for certifications, conferences, and courses.

How to Apply

If you are passionate about transforming healthcare revenue cycles, thrive in a data‑driven environment, and want to make a measurable difference for providers and patients alike, we want to hear from you. Join brighthush and become part of a team that is redefining the future of healthcare finance.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.