Senior Customer Success Specialist – Remote, USA – Championing Client Success, Retention & Growth for a Leading Dental Tech Innovator (brighthush)

About brighthush and the Opportunity

brighthush is not just a company; it’s a movement that is reshaping the future of oral health. By fusing state‑of‑the‑art software, real‑time data analytics, and a people‑first philosophy, we empower dental practices, orthodontic clinics, and their patients to connect, collaborate, and thrive. Our platform is the bridge that turns clinical expertise into measurable outcomes, turning routine appointments into transformative experiences.

We’re looking for a Senior Customer Success Specialist who thrives on solving complex problems, building lasting relationships, and driving customer satisfaction to new heights. This fully remote, United States‑based role places you at the heart of our customer ecosystem, partnering with Area Sales Managers, Implementation Specialists, and cross‑functional teams to deliver world‑class support to our expanding portfolio of dental practices and orthodontic clinics.

Key Responsibilities

• Customer Advocacy & Issue Resolution: Act as the primary point of contact for assigned accounts, handling inquiries via phone, email, and chat. Escalate and resolve complex issues, ensuring a seamless experience from order entry to invoice.
• Account Management & Retention: Collaborate closely with Area Sales Managers to nurture relationships, anticipate needs, and proactively address concerns that could impact retention.
• Cross‑Functional Collaboration: Partner with Implementation Specialists to review the customer journey, share feedback, and co‑create solutions that enhance the overall experience.
• Process & Quality Oversight: Verify pricing accuracy, monitor promotions, and manage quality control of delivered products. Identify bottlenecks and recommend process improvements.
• Data‑Driven Insights: Leverage CRM data and analytics to track customer health, identify trends, and provide actionable insights to sales and product teams.
• Team Enablement: Facilitate workflow among team members and multiple departments, ensuring timely deliverables and clear communication.
• Continuous Improvement: Stay current with industry trends, new technologies, and best practices in customer success to continuously elevate the support experience.
• Travel & Events: While the role is remote, you’ll be expected to attend key industry and corporate events up to 10% of the time, representing brighthush and strengthening client relationships.

Essential Qualifications

• Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success.
• Strong background in the dental or orthodontic industry is a plus.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Trello).
• Advanced computer skills, including Microsoft Office Suite and Excel.
• Exceptional interpersonal, listening, and customer service skills.
• Excellent verbal and written communication in professional English; bilingual abilities are a bonus.
• Ability to juggle multiple account management projects simultaneously while maintaining meticulous attention to detail.
• Strong analytical, process‑oriented, and creative problem‑solving mindset.
• Self‑motivated, proactive, and eager to learn and engage with new technologies.

Preferred Qualifications

• Experience with dental practice management software (e.g., Dentrix, Eaglesoft).
• Background in data analytics or reporting.
• Previous remote work experience with a distributed team.
• Knowledge of regulatory compliance in the dental/orthodontic space.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable improvements.
• Project Management: Strong organizational skills to manage multiple priorities and deadlines.
• Technical Aptitude: Comfortable learning new software and troubleshooting technical issues.
• Collaboration & Teamwork: Thrive in a collaborative environment, sharing knowledge and supporting peers.
• Adaptability: Flexibility to pivot in a fast‑moving industry and embrace change.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Specialist, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on industry trends, new product features, and advanced customer success strategies.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career pathways to roles such as Customer Success Manager, Account Director, or Product Specialist.
• Access to a global network of professionals through virtual conferences and industry events.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, innovation, and inclusivity. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools like Slack, Microsoft Teams, and Zoom.
• Flexible work hours to accommodate different time zones.
• A culture that celebrates diversity, encourages open dialogue, and rewards creativity.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, our compensation package typically includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for senior roles.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values your voice, supports your growth, and shares a common purpose: to transform dental care through technology and exceptional service. You’ll work alongside passionate professionals who are committed to making a real difference in patients’ lives.

Ready to Make an Impact?

If you’re ready to bring your expertise in customer success to a forward‑thinking, remote‑first organization, we encourage you to apply today. Join brighthush and help us create brighter, healthier smiles for communities worldwide.

Apply to this role now and start your journey with brighthush.