Senior Customer Success Strategist – Global Vendor Solutions & Growth Leadership – Driving Client Engagement, ROI, and Innovation Across the Americas at brighthush

About brighthush – A Catalyst for Digital Transformation

brighthush is more than an IT services provider; we are a strategic partner that empowers organizations across the Caribbean, Central America, and beyond to unlock their full digital potential. With a portfolio that spans cloud, cybersecurity, infrastructure, and managed services, we help businesses of every size—from nimble startups to multinational enterprises—navigate complex technology landscapes and achieve measurable, sustainable growth.

Our mission is simple yet powerful: to deliver the right technology, at the right time, and at the right value. By combining deep industry expertise with a culture of curiosity, collaboration, and continuous learning, we turn technology challenges into opportunities for innovation and competitive advantage.

Why brighthush is the Ideal Destination for Your Career

At brighthush, we believe that talent is the most valuable asset. That’s why we invest heavily in our people, offering:

• Remote‑first flexibility – Work from anywhere with a reliable internet connection, while staying connected to a global network of experts.
• Structured career ladders – Clear pathways from Specialist to Manager, Director, and beyond, supported by mentorship and leadership training.
• Continuous learning culture – Access to industry certifications, internal knowledge‑sharing sessions, and a generous professional development budget.
• Diversity, equity, and inclusion – A workplace where every voice is heard, every idea is valued, and every team member can thrive.

Whether you’re looking to deepen your technical expertise, broaden your strategic impact, or lead cross‑regional initiatives, brighthush provides the environment, resources, and support to help you reach your full potential.

Your Role: Senior Customer Success Strategist – Global Vendor Solutions

As a Senior Customer Success Strategist, you will be the trusted partner for a portfolio of high‑value accounts across the Americas. Your blend of sales acumen, technical insight, and relationship management will drive adoption of brighthush’s comprehensive solutions, ensuring customers not only meet their immediate objectives but also realize long‑term ROI.

Key Responsibilities – Your Impact in Action

• Account Management & Growth (20%) – Build and nurture long‑term relationships with assigned customers, proactively identifying evolving needs and recommending tailored solutions that align with their business objectives.
• Solution Design & Implementation (20%) – Leverage technical acumen to configure, price, and quote hardware, software, and services. Use industry best practices to design end‑to‑end solutions that deliver measurable ROI.
• Technical Education & Guidance (20%) – Serve as a trusted advisor by providing in‑depth product knowledge, cross‑reference assistance, and support for renewals, warranty uplifts, consolidations, and additional brighthush offerings.
• Product Portfolio Advocacy (15%) – Act as a brand ambassador, showcasing the breadth of brighthush’s solutions and driving adoption across customer organizations.
• Negotiation & Deal Closure (15%) – Lead negotiations on pricing, freight, return policies, product substitutions, insurance, and contract terms to secure mutually beneficial agreements.
• Collaboration & Issue Resolution (10%) – Partner with internal teams—sales, technical support, and logistics—to resolve pre‑sales challenges, ensuring a seamless customer experience.

Essential Qualifications – What We’re Looking For

• High School Diploma or equivalent (required).
• Minimum of 1 year of relevant experience in customer service, sales, or technical support.
• Proficient in English (B2 level or higher).
• Strong data entry skills and basic mathematical proficiency.
• Excellent communication, negotiation, and interpersonal abilities.
• Demonstrated organizational and time‑management skills.
• Ability to work independently and thrive under pressure.

Preferred Qualifications – Bonus Points

• Associate degree in Business, Information Technology, or a related field.
• Experience working with vendor solutions in the IT services sector.
• Familiarity with the Caribbean and Central American markets, including Guatemala, El Salvador, Honduras, Nicaragua, and Panama.
• Knowledge of pricing programs, promotions, and vendor partnership models.
• Previous exposure to remote work environments and virtual collaboration tools.

Core Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset – Passion for understanding client pain points and delivering solutions that exceed expectations.
• Technical Aptitude – Comfortable configuring hardware/software, interpreting technical specifications, and translating them into business value.
• Strategic Thinking – Ability to see the big picture, align solutions with long‑term business goals, and identify upsell or cross‑sell opportunities.
• Problem‑Solving – Quick to diagnose issues, propose actionable solutions, and collaborate with cross‑functional teams.
• Adaptability – Thrive in a fast‑moving, constantly evolving technology landscape.
• Communication Excellence – Clear, concise, and persuasive in both written and verbal interactions.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, your career trajectory is defined by your ambition and performance. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry certifications (e.g., Cisco, Microsoft, CompTIA) funded by the company.
• Regular knowledge‑sharing sessions, webinars, and workshops covering emerging technologies.
• Clear promotion pathways from Specialist to Senior Specialist, Manager, and beyond.
• Opportunities to lead cross‑regional initiatives and represent brighthush at industry events.

Work Environment & Culture – Where Innovation Thrives

Our remote‑first model means you can work from anywhere in the world, provided you have a reliable internet connection. We foster a culture of trust, transparency, and collaboration, encouraging team members to share ideas, challenge the status quo, and celebrate successes together. Diversity, equity, and inclusion are not buzzwords at brighthush—they are the foundation of our hiring, development, and retention strategies.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific figures vary by location, we offer a competitive base salary complemented by performance‑based incentives. Additional benefits include:

• Health, dental, and vision insurance plans tailored to your country.
• Flexible paid time off and a generous holiday schedule.
• Well‑being programs covering financial planning, mental health support, and physical fitness.
• Employee stock purchase plan and long‑term incentive options.
• Professional development budget and tuition reimbursement.
• Team‑building retreats, virtual coffee chats, and community outreach initiatives.

Success Stories – Real Impact, Real Results

Meet Maria, a Senior Customer Success Strategist who helped a leading telecommunications provider in Panama reduce its IT support costs by 30% while increasing system uptime by 25%. Through proactive account management, strategic solution design, and cross‑functional collaboration, Maria turned a complex vendor landscape into a streamlined, high‑value partnership.

Stories like Maria’s illustrate the tangible difference you can make at brighthush—turning challenges into opportunities and customers into long‑term partners.

How to Apply – Take the First Step Toward an Exciting Future

If you’re ready to join a forward‑thinking organization that values innovation, collaboration, and customer success, we encourage you to apply—no matter how many of the listed qualifications you meet. At brighthush, we believe that diverse perspectives drive better solutions.

Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.