Senior Customer Success Team Lead – EMEA South – Accelerating Growth, Coaching Excellence, and Long‑Term Customer Loyalty in brighthush’s AI‑Powered Coaching Platform

About brighthush

brighthush is a global pioneer redefining how organizations unlock the full potential of their most valuable asset: people. By seamlessly blending human coaching, behavioral science, and cutting‑edge technology—including our proprietary AI coach, AIMY—we empower enterprises to deliver personalized, measurable, and scalable coaching programs that drive engagement, productivity, and retention across every function and location.

With a network of over 3,500 certified coaches spanning more than 90 countries, brighthush delivers a seamless blend of human expertise and AI‑driven insights. Our science‑based approach, developed in partnership with leading behavioral scientists and industry experts, ensures that every coaching interaction translates into tangible business outcomes. Backed by over $330 million in funding from top tech investors, we are on a mission to make coaching a foundational right for every employee, everywhere.

Why brighthush?

At brighthush, we believe work should be purposeful, dynamic, and deeply rewarding. If you thrive on ownership, curiosity, and the chance to make a real difference in people’s lives, you’ll find a home here. We celebrate diversity, encourage experimentation, and reward fresh ideas. Our remote‑first culture gives you the flexibility to work from Spain, the UK, Germany, or Berlin, while still being part of a vibrant, cross‑functional team that pushes boundaries every day.

Role Overview

We are seeking an experienced Senior Customer Success Team Lead – EMEA South to spearhead a high‑performing squad of Customer Success Managers across the Southern EMEA region. This is a hands‑on leadership role that blends strategic vision with day‑to‑day coaching, ensuring that our customers achieve lasting success while your team grows into world‑class professionals.

Key Responsibilities

• Lead & Develop Your Team – Inspire, motivate, and mentor 7‑10 Customer Success Managers, fostering a culture of continuous learning, high performance, and psychological safety.
• Performance Management – Conduct regular 1:1s, set clear expectations, provide constructive feedback, and address performance challenges with fairness and clarity.
• Customer Health & Retention – Own the health of your portfolio, drive renewals, and proactively manage at‑risk accounts to maximize lifetime value.
• Strategic Escalation – Serve as the primary escalation point for complex customer situations and, when necessary, manage a small portfolio of strategic accounts yourself.
• Process & Operational Excellence – Continuously refine team workflows, maintain accurate CRM data, and collaborate with Sales, Product, and Operations to deliver a seamless customer experience.
• Scalability & Impact – Identify opportunities to improve efficiency, consistency, and customer impact, helping the Customer Success organization scale successfully.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Marketing, and Sales to provide customer feedback that shapes roadmap decisions and go‑to‑market strategies.
• Data‑Driven Decision Making – Leverage analytics to monitor key metrics, forecast churn, and develop proactive engagement plans.

Essential Qualifications

• 3–4+ years of Customer Success experience with a proven track record in customer retention, renewals, and long‑term health.
• 2+ years of leadership experience, having built and coached high‑performing teams.
• Fluency in English and French (full professional proficiency).
• Strong organizational skills, a process‑oriented mindset, and meticulous attention to detail.
• Hands‑on leadership style – comfortable rolling up your sleeves when the situation demands.
• Experience in a fast‑paced scale‑up or high‑growth environment, thriving amid ambiguity.
• Passion for coaching and developing people, with a history of helping others grow.
• Experience in Learning & Development, HR Tech, or a related SaaS environment is a plus.

Preferred Qualifications

• Background in behavioral science or a related field.
• Experience managing cross‑regional teams across multiple time zones.
• Proficiency with CRM platforms (e.g., brighthush, brighthush) and data analytics tools.
• Knowledge of AI‑driven coaching solutions and how they can be leveraged to enhance customer outcomes.

Skills & Competencies

• Leadership & Coaching – Ability to inspire, mentor, and develop talent.
• Strategic Thinking – Translate business goals into actionable plans for the team.
• Customer‑Centric Mindset – Deep empathy for customers and a relentless focus on their success.
• Communication – Clear, concise, and persuasive communication in both English and French.
• Analytical Acumen – Use data to drive decisions, measure performance, and identify improvement opportunities.
• Adaptability – Thrive in a dynamic environment, pivoting quickly when priorities shift.
• Collaboration – Work seamlessly with Sales, Product, Operations, and other cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As Senior Customer Success Team Lead, you’ll:

• Receive a dedicated certified coach to support your personal growth.
• Gain access to AIMY, our AI coach, for continuous learning and skill enhancement.
• Participate in leadership development programs, workshops, and industry conferences.
• Take on stretch assignments that broaden your expertise beyond Customer Success.
• Advance into senior leadership roles such as Director of Customer Success or Head of Customer Experience.

Work Environment & Company Culture

brighthush is built on a foundation of trust, curiosity, and a shared commitment to impact. Our culture is defined by:

• Remote‑First Flexibility – Work from Spain, the UK, Germany, or Berlin with optional hybrid options.
• Well‑Being Focus – Wellbeing Days, a volunteering day, and additional holidays beyond the legal minimum.
• Agile & Experimental – We experiment, test, and learn, rewarding fresh ideas and innovative solutions.
• Diversity & Inclusion – A workplace where every voice is heard and diverse perspectives drive better outcomes.
• Purpose‑Driven Mission – Every role contributes to a larger mission of changing lives through coaching.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option opportunities to share in the company’s growth.
• Comprehensive health and wellness benefits.
• Generous paid time off, including personal days and extended holidays.
• Professional development budget for courses, certifications, and conferences.
• Access to brighthush’s AI coach, AIMY, and other learning resources.

How to Apply

If you’re ready to lead a passionate team, drive customer success at scale, and shape the future of coaching technology, we’d love to hear from you. Apply today and join brighthush in our mission to democratize growth and make coaching a foundational right for every employee.

Apply Now –