Senior Customer Support Engineer – Global Technical Support & On‑Site Service – Grenoble, France

About brighthush

brighthush is a trailblazer in the precision robotics and integrated automation arena, delivering cutting‑edge solutions that power semiconductor manufacturing worldwide. With a portfolio that spans from advanced lithography systems to fully automated wafer handling, brighthush is at the forefront of transforming how the semiconductor industry builds the next generation of technology. Our mission is to enable our customers to achieve unprecedented levels of reliability, throughput, and quality, while fostering a culture of innovation, collaboration, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a global team that thrives on solving complex engineering challenges and delivering world‑class support to customers across the globe. We value curiosity, ownership, and a passion for excellence. Whether you’re troubleshooting a critical fault on a production line or collaborating with R&D to refine a new product, your work will have a tangible impact on the semiconductor supply chain and the technology that powers our everyday lives.

Key Responsibilities

• On‑Site Service Excellence: Travel internationally (up to 60% of the time) to deliver on‑site maintenance, calibration, and repair services for our high‑precision automation systems across the EU and the US.
• Technical Troubleshooting: Diagnose and resolve complex electromechanical and software issues on the field, using advanced diagnostic tools, root‑cause analysis, and knowledge of system architecture.
• Customer Liaison: Act as the primary technical point of contact for customers, translating technical information into clear, actionable guidance and ensuring customer satisfaction.
• Documentation & Knowledge Sharing: Create detailed service reports, update knowledge base articles, and contribute to continuous improvement initiatives.
• Cross‑Functional Collaboration: Work closely with engineering, quality, and supply chain teams to provide feedback on product performance and to support field‑based testing of new releases.
• Safety & Compliance: Adhere to all safety protocols, regulatory requirements, and company policies while performing field service activities.

Essential Qualifications

• Technical Background: Bachelor’s degree or equivalent diploma in Electrical Engineering, Mechanical Engineering, or a related electromechanical discipline.
• Hands‑On Experience: Minimum of 3–5 years of experience in field service, maintenance, or technical support for industrial automation or semiconductor equipment.
• Problem‑Solving Skills: Proven ability to perform root‑cause analysis, troubleshoot complex systems, and implement effective solutions under pressure.
• Travel Flexibility: Valid full driving licence and passport; willingness to travel internationally up to 60% of the time, primarily within the EU and the US.
• Communication: Excellent written and verbal communication skills in English; proficiency in French or German is a plus.
• Technical Tools: Familiarity with diagnostic software, PLC programming, and basic mechanical repair tools.

Preferred Qualifications

• Experience with semiconductor manufacturing equipment, such as lithography, deposition, or wafer handling systems.
• Knowledge of industrial communication protocols (Ethernet/IP, Modbus, OPC UA).
• Background in robotics or motion control systems.
• Certification in field service or technical support (e.g., Certified Service Technician).
• Fluency in additional languages (Spanish, Mandarin, or German).

Core Skills & Competencies

• Technical Proficiency: Strong foundation in electromechanical systems, electronics, and software integration.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Customer Focus: Commitment to delivering exceptional service and building lasting relationships with clients.
• Adaptability: Comfortable working in dynamic environments, managing multiple priorities, and learning new technologies quickly.
• Team Collaboration: Effective communicator who can work cross‑functionally with engineering, quality, and logistics teams.
• Safety Mindset: Adherence to safety standards and proactive risk management.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Support Engineer, you’ll gain exposure to the full lifecycle of our products, from design to deployment. Opportunities for advancement include:

• Senior Field Service Engineer – leading complex projects and mentoring junior technicians.
• Technical Support Manager – overseeing a global support team and shaping service strategy.
• Product Development Engineer – contributing field insights to the next generation of automation solutions.
• Global Service Operations Lead – managing service delivery across multiple regions.

We invest heavily in continuous learning, offering access to technical training, industry certifications, and internal knowledge sharing sessions. You’ll also benefit from attending international conferences and workshops to stay ahead of industry trends.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and high‑performance culture. Our values—innovation, integrity, customer obsession, and continuous improvement—guide everything we do. You’ll work alongside passionate engineers, support specialists, and business leaders who are committed to excellence and open to new ideas.

We support a flexible work model that balances remote work with on‑site travel, ensuring you can maintain a healthy work‑life balance while delivering top‑tier service to our global customers. Our team celebrates diversity, encourages cross‑functional collaboration, and rewards initiative and results.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for mid‑level engineering roles.
• Performance‑based bonuses tied to service metrics and customer satisfaction.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Travel allowances, relocation support, and travel insurance for international assignments.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee wellness programs, including gym memberships and mental health resources.
• Team‑building events, hackathons, and innovation challenges.

How to Apply

If you’re a technically adept, customer‑centric engineer ready to take on challenging on‑site service assignments and drive customer success across the globe, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of semiconductor automation.