Senior Customer Support Specialist – brighthush & brighthush – Empowering Global Researchers with Technical & Billing Excellence
About brighthush
brighthush is a trailblazing technology company that is redefining the research ecosystem. With a portfolio that spans from the world‑class scientific writing platform brighthush—used by more than 30 million researchers, students, and institutions worldwide—to the cutting‑edge AI‑powered research assistant brighthush, brighthush is at the forefront of empowering scholars to write, collaborate, and publish with unprecedented speed and clarity.
Our vision is simple yet ambitious: to create a future where research flows seamlessly, transparently, and inclusively. We believe that the best science emerges when ideas are shared openly, when tools are designed with the user in mind, and when diverse perspectives are celebrated. To achieve this, we invest in innovative products, nurture a culture of curiosity, and build teams that are as dynamic as the problems we solve.
Why Join brighthush?
At brighthush, you will be part of a global community that is shaping the next generation of research software. You will work alongside product designers, engineers, data scientists, and marketing specialists who are passionate about making research more efficient and accessible. Our remote‑first culture means you can collaborate with colleagues across time zones while enjoying the flexibility to work from wherever you thrive.
We are committed to diversity, equity, and inclusion. We actively encourage candidates from under‑represented groups to apply, knowing that a rich mix of voices fuels innovation and drives better outcomes for our users.
About the Role
The Customer Support Specialist is the connective tissue between two of brighthush’s flagship products: the mature, LaTeX‑based collaborative writing platform brighthush and the nascent, AI‑powered research assistant brighthush. You will provide empathetic, timely support to a global base of researchers, students, and institutional partners, while also helping to shape the support experience for brighthush’s early adopters.
Because the role spans both products, you will be the go‑to expert for a wide range of technical and billing inquiries, and you will play a pivotal role in building and refining our knowledge base, support playbooks, and customer success metrics.
Key Responsibilities
- Email‑Based Support: Deliver professional, empathetic, and timely responses to B2C and B2B users across both brighthush platforms.
- Billing & Subscription Management: Handle br Apply for this job