Senior Customer Systems Architect – Modular Data Center Design, Power Integration, and Enterprise Cloud Infrastructure Solutions (Remote, U.S.)

About brighthush

brighthush is redefining the data‑center landscape with factory‑built, modular platforms that empower hyperscale, enterprise, and colocation customers to deploy high‑density, high‑availability infrastructure faster, cheaper, and with a lower environmental footprint. With a heritage that spans design, engineering, manufacturing, and supply‑chain excellence, brighthush delivers end‑to‑end solutions that enable the world’s most demanding workloads to run with confidence and agility. Whether you’re building a new campus, expanding an existing data‑center, or integrating a cutting‑edge cloud platform, brighthush’s modular architecture delivers the flexibility and scalability you need to stay ahead of the curve.

Why brighthush is the place to build your career

• Impactful Work – Your designs will shape the next generation of data‑center infrastructure, influencing how the world processes data.
• Career Growth – Structured mentorship, cross‑functional projects, and a culture of continuous learning accelerate your professional trajectory.
• Innovative Culture – Collaboration, experimentation, and a relentless focus on customer success drive our engineering ethos.
• Competitive Compensation – Base salaries range from $102,000 to $135,000, complemented by performance bonuses, equity, and a comprehensive benefits package.
• Flexibility – Work remotely from any U.S. location, with occasional travel to client sites or brighthush facilities.

Position Overview

As a Senior Customer Systems Architect at brighthush, you will serve as the technical bridge between our most demanding customers and our product development teams. Your deep engineering expertise will translate complex, ambiguous requirements into standardized, scalable design solutions that accelerate time‑to‑market while minimizing non‑recurring engineering (NRE) costs. You will champion our modular product platform, ensuring every engagement aligns with our strategic vision for configure‑to‑order (CTO) solutions.

What You'll Do

In this role, you will:

• Lead technical discovery workshops with hyperscale, colocation, and enterprise engineering teams.
• Capture and synthesize ambiguous site‑specific requests into clear, traceable interface specifications.
• Define physical, electrical, thermal, and logical boundaries between customer civil/utility infrastructure and our modular systems.
• Collaborate with Sales to produce technically rigorous, customized conceptual layouts and multi‑MW power flow architectures.
• Advocate for pre‑engineered platform configurations to accelerate lead times and reduce NRE costs.
• Author structured delta requirements for custom features, assessing engineering risk, cost impact, and regulatory footprint.
• Convert validated customer requirements into rigorous design inputs for Systems, Mechanical, Electrical, and Controls engineering teams.
• Coordinate with customer site planners to ensure clearance envelope compliance, structural anchoring, and NEC/OSHA standards.
• Serve as the primary escalation point for design variances during product validation, factory acceptance testing, and initial site commissioning.
• Document recurring customer customizations and emerging technical trends to inform the long‑term product roadmap.
• Monitor competitor modular configurations to keep brighthush’s interfaces and capabilities industry‑leading.
• Provide actionable insights to product teams, fostering rapid iteration and customer‑centric design.

Key Responsibilities

1. Technical Discovery & Requirement Synthesis

• Lead Technical Workshops – Facilitate multi‑disciplinary sessions with hyperscale, colocation, and enterprise engineering teams to surface and clarify customer needs.
• Requirement Capture – Transform ambiguous site‑specific requests into clear, traceable interface specifications that can be translated into design deliverables.
• Boundary Mapping – Define physical, electrical, thermal, and logical demarcations between the customer’s civil/utility infrastructure and our modular systems.
• Proposal Engineering – Collaborate with Sales to produce technically rigorous, customized conceptual layouts, system block diagrams, and multi‑MW power flow architectures that demonstrate feasibility and value.

2. Platform Protection & Standard Governance (CTO vs. ETO)

• Standardization Advocacy – Champion the use of pre‑engineered platform configurations to accelerate lead times and reduce NRE costs.
• Variance Management – When custom features are required, author structured delta requirements, assess engineering risk, cost impact, and regulatory footprint before routing to product development.
• Risk Assessment – Evaluate the technical and business implications of deviations from the standard platform, ensuring alignment with brighthush’s quality and scalability goals.

3. Cross‑Functional Engineering Translation

• Scope Hand‑off – Convert validated customer requirements into rigorous design inputs for Systems, Mechanical, Electrical, and Controls engineering teams.
• BIM & Space Coordination – Work with customer site planners to ensure clearance envelope compliance, structural anchoring, and NEC/OSHA standards.
• Factory‑to‑Site Support – Serve as the primary escalation point for design variances during product validation, factory acceptance testing, and initial site commissioning.

4. Strategic Product Feedback Loop

• Market‑Driven Innovation – Document recurring customer customizations and emerging technical trends to inform the long‑term product roadmap.
• Competitive Analysis – Monitor competitor modular configurations to ensure brighthush’s interfaces and capabilities remain industry‑leading.
• Continuous Improvement – Provide actionable insights to product teams, fostering a culture of rapid iteration and customer‑centric design.

Essential Qualifications

• Minimum 8 years of experience in a high‑touch, technically demanding customer‑facing engineering role (e.g., Solutions Architect, Applications Engineer, Technical Sales Engineer).
• Proven track record negotiating complex engineering trade‑offs with hyperscale or Tier III/IV colocation providers.
• Demonstrated ability to convert site‑specific single‑line and mechanical plot plans into manufacturable industrial products.
• Bachelor’s degree in Electrical, Mechanical, Systems Engineering, or a closely related technical field.
• Strong knowledge of MV/LV power systems, automatic transfer switches, liquid/air cooling loops, and integrated fire suppression.
• Familiarity with SCADA, BMS, EMS, and communication protocols such as Modbus, BACnet, and SNMP.
• Proficiency in CAD/BIM tools (Revit, AutoCAD, SolidWorks) for site installation verification.
• Excellent communication skills, capable of articulating complex technical concepts to both technical and non‑technical stakeholders.

Preferred Qualifications

• Master’s degree in an engineering discipline or Professional Engineer (PE) credential.
• Experience in the critical power, utility‑scale renewables, or modular data center infrastructure sectors.
• Hands‑on experience with factory‑built modular data center platforms and their integration into large‑scale deployments.
• Knowledge of industry standards such as NEC, OSHA, and ISO 50001.
• Experience leading cross‑functional teams and managing end‑to‑end project delivery.

Skills & Competencies

• Strategic Thinking – Ability to balance customer needs with product strategy and scalability.
• Technical Leadership – Deep engineering expertise across power, thermal, controls, and networking domains.
• Project Management – Proven ability to manage multiple concurrent engagements, deliverables, and timelines.
• Customer Advocacy – Passion for understanding and solving customer pain points.
• Collaboration – Comfortable working with Sales, Product, Engineering, and Operations teams.
• Adaptability – Thrive in a fast‑moving, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create. You will:

• Lead high‑visibility projects that shape the modular data center market.
• Mentor junior architects and engineers, fostering a culture of knowledge sharing.
• Participate in cross‑functional innovation labs and hackathons.
• Access continuous learning resources, including certifications, workshops, and industry conferences.
• Advance into senior leadership roles such as Director of Customer Architecture or Head of Modular Solutions.

Work Environment & Culture

brighthush values diversity, inclusion, and a collaborative spirit. Our remote‑first culture is supported by:

• Flexible work hours and a results‑oriented approach.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• Access to state‑of‑the‑art collaboration tools and a robust internal knowledge base.
• A commitment to work‑life balance, mental health resources, and employee wellness programs.

Compensation & Benefits

• Base Salary – $102,000–$135,000, commensurate with experience.
• Performance Bonus – Annual incentive tied to individual and company performance.
• Equity – Eligible for stock options as part of the total rewards package.
• Health & Wellness – Comprehensive medical, dental, vision, and mental health coverage.
• Retirement – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Reimbursement for certifications, courses, and conferences.
• Other Perks – Remote work stipend, flexible scheduling, and employee recognition programs.

How to Apply

Ready to make a tangible difference in the world of modular data center solutions? Submit your resume and a cover letter detailing your relevant experience and why you’re excited about this role. brighthush is an equal‑opportunity employer and welcomes candidates from all backgrounds.

Join brighthush – Where Innovation Meets Impact

As a Senior Customer Systems Architect, you will be at the forefront of transforming how the world builds and operates data centers. Your expertise will help customers achieve operational excellence, reduce time‑to‑market, and unlock new levels of scalability. If you’re passionate about engineering, customer success, and driving industry‑leading solutions, we want to hear from you.

Apply today and become a pivotal part of brighthush’s mission to accelerate market advancements and deliver reliable, high‑performance infrastructure for the digital age.