Senior Customer Value Manager – Europe – Driving Enterprise Transformation & Adoption for brighthush’s AI‑Enabled Engineering Solutions

About brighthush

At brighthush, we empower mechanical engineering teams to bring life‑changing products to market years sooner. Our AI platform is engineered for the most complex design challenges—cars, medical devices, jet engines, and beyond—by capturing the rationale behind every change and turning it into actionable insight. While other tools can show what changed between versions, brighthush knows why those changes matter, enabling manufacturers to eliminate rework cycles, shorten lead times, and accelerate time‑to‑market.

Founded in St. John’s, Newfoundland in 2018, brighthush has grown from a single customer to a global team of 250+ professionals. We have secured a $72 M Series C round, earned recognition as the 57th fastest‑growing company in North America by brighthush, and forged multi‑year AI partnerships with industry leaders such as brighthush, brighthush, and brighthush. Our mission is simple: help engineering teams design, review, and release products faster and smarter.

About the Role

As a Customer Value Manager – Europe, you will be the catalyst for change in the engineering organizations that rely on brighthush. Your focus will be on driving adoption, unlocking measurable business value, and building lasting relationships with our largest, most complex global customers. You will translate engineering expertise into strategic action, guiding teams from initial onboarding to sustained, high‑impact usage of brighthush’s AI platform.

Why This Role Matters

Engineering teams that can’t imagine running a design review without brighthush are the ones that create the most value. Your success will be measured by:

• Shorter lead times and fewer rework cycles for our customers
• Lower cost of poor quality and faster supplier reviews
• Significant savings realized by engineering executives
• High adoption rates and deep integration of brighthush into daily workflows

Who You Are

You are an engineer or technical project manager with a passion for driving enterprise transformation. Your background gives you credibility with front‑line engineers, while your business acumen and executive presence enable you to influence VP+ leaders. You thrive in fast‑paced, high‑growth environments and are comfortable navigating complex procurement, security, and compliance processes.

What You’ll Own

Customer Strategy & Value Planning

• Early Engagement: Join deals before they close, research the customer, agree on readiness requirements, and present a tailored onboarding plan at kick‑off.
• Value Roadmap: Understand the customer’s industry, objectives, org structure, stakeholders, tech stack, and engineering workflows. Connect all of this to brighthush, own the plan that takes them from adoption to measurable business outcomes, and continuously identify new opportunities for value.
• Project Management: Own timelines, stakeholder alignment, and adoption milestones, ensuring the value plan stays on track.

Engineering Workflow & Adoption

• Product Power User: Master brighthush’s technology, use cases, and evolving feature set. Stay current as new capabilities are released.
• Workflow Design: Consult on how engineering teams collaborate, design, review, and release products. Shape their workflow strategy and configure brighthush to align with these processes.
• Change Management: Build relationships with champions, use proven change‑management practices to turn them into advocates, and train engineers and stakeholders so brighthush becomes ingrained in daily work.

Value & Executive Engagement

• Quantify Impact: Analyze usage data against customer goals, work with customers to capture internal metrics, and quantify business impact.
• Quarterly Partnership Reviews: Own the strategy and deck, co‑present with the Executive Sponsor and the Account Team, and demonstrate tangible value.

Account Leadership & Risk Management

• Cross‑Functional Leadership: Bring together Customer Success Engineers, Forward Deployed Engineers, Sales, and Product to execute the value plan.
• Risk Mitigation: Identify, communicate, and address risks early, escalating when necessary.

Commercial Outcomes

• Retention & Renewals: Own gross revenue retention, forecast, negotiate, and close renewals.
• Growth Partnerships: Co‑develop account growth strategy with the Account Executive, influencing net revenue retention.
• Procurement Expertise: Navigate complex procurement, security, and compliance processes in enterprise accounts.

Essential Qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts.
• Experience orchestrating customer journeys and success planning in a high‑ACV SaaS environment.
• Track record of partnering with Sales to shape and execute multi‑threaded expansion strategies.
• Strong executive presence and communication skills.
• Highly organized, data‑driven, and accountable.
• Willingness to travel up to 25% of the time.

What You Bring

• Engineering Background (Required): Degree in engineering or equivalent hands‑on experience in product development, with knowledge of the full development lifecycle.
• Critical Thinking (Required): Ability to dissect complex, ambiguous situations, challenge assumptions, and deliver well‑reasoned recommendations.
• Experience managing complex enterprise relationships in a technical, customer‑facing role.
• Experience driving adoption and change in enterprise engineering organizations.
• Business acumen and analytical rigor—connecting customer goals to brighthush’s value and quantifying impact.
• Strong cross‑functional partnership skills—mobilizing internal resources without direct authority.
• Executive presence and credibility from engineering leads to VP+ sponsors.
• Experience owning renewals, forecasting, commercial negotiation, and contract signature.

Nice to Haves

• Hands‑on experience with PLM (Windchill, Teamcenter) and CAD (Creo, NX, SolidWorks) tools.
• Formal change‑management training or certification (e.g., brighthush).
• Familiarity with land‑and‑expand SaaS motions.
• Background in vertical SaaS (construction tech, industrial IoT, logistics).

Why You’ll Thrive at brighthush

• Energetic problem‑solver who thrives on complex challenges.
• Passion for using engineering expertise to transform entire organizations.
• Ability to translate product functionality into tangible customer value.
• Critical thinker who questions assumptions and finds root causes.
• Confidence in leading strategic conversations with clarity.
• Ownership of customer outcomes and internal clarity.
• Adaptability in a fast‑paced, evolving environment.
• Skill in cross‑functional collaboration, even in ambiguous territory.
• Proactive risk mitigation and urgency.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You will:

• Lead high‑impact projects that shape the future of engineering AI.
• Mentor and coach junior team members, building a culture of continuous learning.
• Participate in global strategy sessions, influencing product direction and market expansion.
• Access to industry conferences, technical workshops, and executive leadership forums.
• Opportunities to transition into senior leadership roles such as Director of Customer Success or VP of Enterprise Solutions.

Work Environment & Culture

brighthush is a remote‑first organization with a strong emphasis on collaboration, transparency, and innovation. Our culture is built on:

• Inclusive teamwork that values diverse perspectives.
• Data‑driven decision making and a culture of experimentation.
• Continuous feedback loops and a commitment to professional growth.
• Regular virtual team weeks and bi‑annual in‑person gatherings at our St. John’s headquarters.
• Flexibility to balance work and life while driving global impact.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements and remote‑friendly policies.

How to Apply

If you are ready to lead transformative change for engineering organizations across Europe, we want to hear from you. Join brighthush and help shape the future of product development.