Senior Digital Dentistry Customer Success Partner – Remote – Empowering Dental Innovation & Client Success

About brighthush

brighthush is a trailblazer in the digital dentistry arena, delivering cutting‑edge solutions that transform how dental practices operate. With a portfolio that spans 3D printers, scanners, digital imaging hardware, CAD/CAM software, and a suite of automation tools, we empower clinicians to provide faster, more accurate, and more cost‑effective care. Our mission is simple: Drive Dentistry Forward by marrying technology with exceptional customer experience.

Why Join brighthush?

At brighthush, we treat every team member as part of our extended family. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. When you join us, you’ll enjoy:

• Competitive Compensation: Market‑aligned base salary plus performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision coverage effective from day one.
• Retirement Planning: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Profit Sharing: Share in the company’s success.
• Professional Development: Tuition reimbursement, certifications, and access to industry conferences.
• Inclusive Community: Resource groups that champion diversity, equity, and inclusion.
• Family‑Centric Values: A supportive environment that respects work‑life balance.

Position Overview

As a Digital Dentistry Customer Success Partner at brighthush, you will be the first line of support for our customers worldwide. Your role will blend technical expertise with customer‑centric communication, ensuring that every client receives seamless onboarding, proactive maintenance, and timely troubleshooting for our full range of digital dental products.

Key Responsibilities

• Lead the end‑to‑end onboarding process for new customers, guiding them through installation, configuration, and training of 3D printers, scanners, and CAD/CAM software.
• Provide tier‑one technical support, diagnosing and resolving hardware and software issues via phone, email, and ticketing systems.
• Collaborate with field support technicians to coordinate on‑site implementations and upgrades.
• Develop and maintain knowledge‑base articles, troubleshooting guides, and best‑practice documentation.
• Analyze customer satisfaction data, generate reports, and recommend process improvements.
• Partner with sales, training, and product teams to align support strategies with business objectives.
• Coordinate with external vendors for advanced support and product updates.
• Manage daily service coordination, including task assignment, resource allocation, and communication across teams.
• Stay current on emerging digital dentistry technologies through research, vendor training, and industry events.
• Ensure compliance with company policies, industry regulations, and quality standards.

Essential Qualifications

• 4–6 years of experience in a technical support or customer success role.
• Strong analytical and problem‑solving skills, with the ability to produce clear technical documentation.
• Proficiency in Windows operating systems and Microsoft Office Suite.
• Excellent verbal and written communication skills in English.
• Ability to work independently and collaboratively in a remote environment.
• Strong organizational skills, capable of juggling multiple projects simultaneously.
• Customer‑first mindset, adept at listening, empathizing, and resolving conflicts.

Preferred Qualifications

• Experience (1–3 years) with dental or medical equipment, especially CAD/CAM and digital imaging solutions.
• Knowledge of peripherals such as printers, scanners, displays, and interface devices.
• Familiarity with Microsoft’s supported Windows desktop and server operating systems.
• Previous exposure to customer success platforms (e.g., Basecamp, Zendesk, Salesforce).
• Willingness to travel to customer sites occasionally (up to 10% of the time).

Skills & Competencies

• Technical proficiency in hardware and software troubleshooting.
• Strong interpersonal skills and conflict resolution.
• Effective communication with both technical and non‑technical audiences.
• Self‑motivation and initiative for continuous learning.
• Adaptability to evolving technologies and customer needs.
• Team player with a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding and mentorship programs.
• Cross‑functional training across product, sales, and engineering teams.
• Industry certifications and tuition reimbursement for relevant courses.
• Leadership development tracks for high‑potential employees.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through virtual collaboration tools. We foster a culture of transparency, innovation, and mutual respect. Every team member is encouraged to contribute ideas, challenge the status quo, and celebrate successes together.

Compensation & Perks (General Overview)

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to customer satisfaction and product adoption.
• Full medical, dental, and vision coverage from day one.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Profit‑sharing opportunities.
• Tuition reimbursement and professional development budget.
• Employee discounts on brighthush products and services.
• Community give‑back initiatives and charitable partnerships.

How to Apply

If you’re passionate about digital dentistry, thrive in a fast‑paced environment, and want to make a tangible impact on patient care, we’d love to hear from you. Submit your application through our careers portal and join a team that’s redefining the future of dental technology.

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we’re more than a company; we’re a community of innovators, educators, and caregivers dedicated to elevating dental practice worldwide. Your expertise will help shape the next generation of dental solutions and ensure our customers achieve their highest potential. Apply today and become a pivotal part of our mission to Drive Dentistry Forward.