Senior Digital Dentistry Customer Success Partner – Remote – Leading Innovation, Driving Client Success, and Transforming Dental Practice Efficiency

About brighthush

brighthush is a pioneering force in the digital dentistry landscape, redefining how dental practices operate through a comprehensive portfolio that includes 3D printers, scanners, digital imaging hardware, CAD/CAM software, and a suite of automation tools. Our mission is simple yet powerful: Drive Dentistry Forward by marrying cutting‑edge technology with an unparalleled customer experience. Whether you’re a seasoned clinician or a tech‑savvy support professional, you’ll find a place at brighthush where innovation meets impact.

Why Join brighthush?

At brighthush, we treat every team member as part of our extended family. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. When you join us, you’ll enjoy:

• Competitive Compensation: Market‑aligned base salary plus performance bonuses that reward your impact.
• Comprehensive Benefits: Medical, dental, and vision coverage effective from day one.
• Retirement Planning: 401(k) with company match to help you secure your future.
• Paid Time Off: Generous vacation, sick leave, and personal days to maintain work‑life balance.
• Profit Sharing: Share in the company’s success through quarterly profit‑sharing plans.
• Professional Development: Tuition reimbursement, certifications, and access to industry conferences.
• Inclusive Community: Resource groups that champion diversity, equity, and inclusion.
• Family‑Centric Values: A supportive environment that respects your personal commitments.

Position Overview

As a Senior Digital Dentistry Customer Success Partner at brighthush, you will be the first line of support for our customers worldwide. Your role blends deep technical expertise with customer‑centric communication, ensuring that every client receives seamless onboarding, proactive maintenance, and timely troubleshooting across our full range of digital dental products.

Key Responsibilities

• Lead the end‑to‑end onboarding process for new customers, guiding them through installation, configuration, and training of 3D printers, scanners, and CAD/CAM software.
• Provide tier‑one technical support, diagnosing and resolving hardware and software issues via phone, email, and ticketing systems.
• Collaborate with field support technicians to coordinate on‑site implementations and upgrades.
• Develop and maintain knowledge‑base articles, troubleshooting guides, and best‑practice documentation.
• Analyze customer satisfaction data, generate reports, and recommend process improvements.
• Partner with sales, training, and product teams to align support strategies with business objectives.
• Coordinate with external vendors for advanced support and product updates.
• Manage daily service coordination, including task assignment, resource allocation, and communication across teams.
• Stay current on emerging digital dentistry technologies through research, vendor training, and industry events.
• Ensure compliance with company policies, industry regulations, and quality standards.

Essential Qualifications

• 4–6 years of experience in a technical support or customer success role, preferably within the dental or medical device space.
• Strong analytical and problem‑solving skills, with the ability to produce clear technical documentation.
• Proficiency in Windows operating systems and Office Suite.
• Excellent verbal and written communication skills in English.
• Ability to work independently and collaboratively in a remote environment.
• Strong organizational skills, capable of juggling multiple projects simultaneously.
• Customer‑first mindset, adept at listening, empathizing, and resolving conflicts.

Preferred Qualifications

• 1–3 years of experience with dental or medical equipment, especially CAD/CAM and digital imaging solutions.
• Knowledge of peripherals such as printers, scanners, displays, and interface devices.
• Familiarity with supported Windows desktop and server operating systems.
• Previous exposure to customer success platforms (e.g., brighthush, brighthush, brighthush).
• Willingness to travel to customer sites occasionally (up to 10% of the time).

Skills & Competencies

• Technical proficiency in hardware and software troubleshooting.
• Strong interpersonal skills and conflict resolution.
• Effective communication with both technical and non‑technical audiences.
• Self‑motivation and initiative for continuous learning.
• Adaptability to evolving technologies and customer needs.
• Team player with a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Cross‑functional training across product, sales, and engineering teams to broaden your skill set.
• Industry certifications and tuition reimbursement for relevant courses.
• Leadership development tracks for high‑potential employees, including coaching and stretch assignments.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through virtual collaboration tools. We foster a culture of transparency, innovation, and mutual respect. Every team member is encouraged to contribute ideas, challenge the status quo, and celebrate successes together. At brighthush, we celebrate diversity, champion equity, and create an inclusive environment where everyone can thrive.

Compensation & Perks (General Overview)

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to customer satisfaction and product adoption Apply for this job