Senior Digital Dentistry Customer Success Partner – Remote – Leading Innovation in Dental Technology, Elevating Patient Care, and Driving Success at brighthush

Welcome to brighthush: Pioneering the Digital Dentistry Revolution

For more than nine decades, brighthush has evolved from a modest family‑owned distributor into a global leader in digital dental solutions. Our portfolio spans 3D printers, scanners, CAD/CAM software, digital imaging hardware, and a suite of automation tools that streamline workflows, reduce costs, and elevate patient outcomes. We are not merely a supplier; we are a movement dedicated to transforming how dental professionals deliver care. At brighthush, we believe that technology, when paired with a customer‑centric philosophy, can unlock unprecedented levels of efficiency and quality in every practice—from solo offices to multi‑site organizations.

Why Join brighthush?

At brighthush, we blend industry expertise with a culture of innovation, inclusivity, and continuous learning. Our remote‑first environment empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We offer:

• Competitive Compensation – Base salary plus performance‑based bonuses, 401(k) match, and a comprehensive benefits suite.
• Health & Wellness – Medical, dental, and vision coverage effective from day one.
• Paid Time Off & Profit Sharing – Generous PTO, holiday schedule, and a profit‑sharing program that rewards your impact.
• Learning & Development – Tuition reimbursement, vendor‑led training, and internal knowledge‑sharing sessions.
• Diversity & Inclusion – Active resource groups, inclusive hiring practices, and a culture that celebrates every voice.
• Family‑Owned Culture – 95+ years of tradition, a collaborative environment, and a commitment to work‑life balance.
• Career Growth Opportunities – Clear pathways to leadership roles, cross‑functional projects, and mentorship programs.

Position Overview

As a Senior Digital Dentistry Customer Success Partner at brighthush, you will be the linchpin in delivering exceptional customer experiences. Your role blends hands‑on technical troubleshooting with strategic partnership, working closely with field technicians, sales leaders, and vendor partners to ensure seamless onboarding, ongoing support, and continuous education for our full range of digital products.

Key Responsibilities

• Lead end‑to‑end onboarding for new customers, including hardware installation, software configuration, and user training.
• Provide tier‑1 technical support for 3D printers, scanners, CAD/CAM software, digital imaging systems, and related peripherals.
• Escalate complex issues to specialized teams or external vendors, ensuring timely resolution and customer satisfaction.
• Develop and maintain knowledge‑base articles, troubleshooting guides, and best‑practice documentation.
• Collaborate with Field Support Technicians to coordinate on‑site implementations and post‑installation support.
• Manage daily service coordination: assign tasks, monitor progress, and balance workloads across the support team.
• Track and analyze customer feedback through surveys, support tickets, and usage metrics to identify improvement opportunities.
• Partner with sales leadership to refine pre‑sale training, create product demos, and support the sales cycle.
• Maintain accurate records in Basecamp, CRM, and other internal systems, ensuring data integrity and accessibility.
• Stay current on emerging digital dentistry technologies through vendor training, industry conferences, and continuous learning.
• Ensure compliance with all company policies, industry regulations, and quality standards.
• Contribute to process improvement initiatives, sharing insights and driving operational excellence.

Essential Qualifications

• 4–6 years of experience in a technical support or customer success role, preferably within the dental or medical device industry.
• Strong technical foundation in CAD/CAM, digital imaging software, and dental‑specific hardware.
• Proficiency with Windows operating systems, Microsoft Office, and remote support tools.
• Excellent communication skills – able to translate complex technical concepts to non‑technical audiences.
• Demonstrated problem‑solving ability, with a track record of creating clear, actionable documentation.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Strong interpersonal skills, with a customer‑first mindset and conflict‑resolution aptitude.
• Ability to travel to customer sites up to 10% of the time.

Preferred Qualifications

• Experience with dental imaging devices, 3D printing, or other emerging dental technologies.
• Knowledge of peripheral devices such as printers, scanners, displays, and interface hardware.
• Familiarity with vendor management and software update processes.
• Previous exposure to project management tools (e.g., Basecamp, Jira, Trello).
• Certification or coursework in dental technology, biomedical engineering, or a related field.

Core Skills & Competencies

• Technical Troubleshooting & Diagnostics
• Customer Relationship Management
• Documentation & Knowledge Management
• Project Coordination & Task Prioritization
• Cross‑Functional Collaboration
• Continuous Learning & Adaptability
• Data Analysis & Reporting
• Time Management & Multitasking
• Empathy & Active Listening

Career Growth & Learning at brighthush

At brighthush, your professional journey is supported by a structured career ladder, mentorship programs, and opportunities to lead cross‑departmental initiatives. You will:

• Advance through clearly defined leadership tracks, from Senior Customer Success Partner to Director of Customer Success.
• Influence product development by providing frontline insights and customer feedback to engineering and R&D teams.
• Participate in vendor training, industry conferences, and internal workshops that keep you at the forefront of digital dentistry.
• Earn certifications in CAD/CAM, 3D printing, and digital imaging, with tuition reimbursement and support for continuing education.
• Engage in community give‑back initiatives, volunteer opportunities, and product donation programs that reinforce our mission to improve patient care worldwide.

Work Environment & Company Culture

Our remote‑first model offers flexibility and autonomy, allowing you to balance personal commitments while contributing to a high‑impact team. You will experience:

• Regular virtual team huddles, knowledge‑sharing sessions, and cross‑functional workshops.
• A culture that values transparency, accountability, and open communication.
• Inclusive hiring practices and active resource groups that celebrate diversity.
• Access to a digital collaboration platform that keeps you connected to colleagues, customers, and vendors.
• Employee wellness programs, including virtual fitness classes, mental health resources, and flexible scheduling.

Compensation & Benefits

While specific figures will be discussed during the interview process, you can expect a competitive base salary aligned with industry standards for senior customer success roles. Additional benefits include:

• Health, dental, and vision insurance effective from day one.
• 401(k) plan with company match.
• Paid time off, holidays, and a profit‑sharing program.
• Tuition reimbursement for relevant courses and certifications.
• Employee discounts on brighthush products and services.
• Community give‑back initiatives and volunteer opportunities.

Ready to Make a Difference?

If you are passionate about technology, customer success, and the dental industry, and you thrive in a dynamic, remote environment, we want to hear from you. Join brighthush and become part of a team that is redefining dental care through innovation, support, and a relentless commitment to excellence.

Apply today and help us drive dentistry forward—one smile at a time.