Senior Digital Twin & BIM Coordinator – Customer Engineering & AI Integration Specialist – Driving Next‑Generation Building Technology Solutions for Global Asset Management at brighthush

About brighthush

In a world where buildings are becoming the most complex and data‑rich ecosystems on the planet, brighthush is at the forefront of a seismic shift. We are building the only platform that unites physical assets, real‑time telemetry, and human insight into a single, living digital foundation. By marrying cutting‑edge Artificial Intelligence with the most advanced Internet of Things (IoT) sensors, we empower facility owners and operators to move from reactive, siloed workflows to proactive, data‑driven decision making. The result? Smarter operations, measurable financial gains, and a sustainable competitive advantage in an industry that is evolving at lightning speed.

Our proprietary Operational AI platform is already transforming the way global asset managers monitor, maintain, and optimize their portfolios. From high‑rise office towers to sprawling data centers, our customers are experiencing unprecedented levels of efficiency, reliability, and sustainability. As we enter a pivotal growth phase, we are scaling commercial momentum, tightening operating rigor, and laying the groundwork for long‑term category leadership. Our mission is simple: deliver the most advanced Digital Twin platform to the world’s most demanding facilities, and do so with speed, precision, and an unwavering commitment to customer success.

The Role: Digital Twin & BIM Coordinator

As a key member of our Customer Engineering (CE) team, you will be the linchpin that turns complex, cross‑functional projects into seamless, high‑quality deployments. You will work directly with project and team leads, coordinate activities across engineering, product, and support, and ensure that every Digital Twin we deliver meets the highest standards of accuracy and usability. Beyond day‑to‑day coordination, you will shape the future of brighthush’s platform. Your insights will feed into product roadmaps, influence feature development, and help us continuously improve the customer experience. This is an individual‑contributor role that offers a clear path to leadership and strategic influence.

Key Responsibilities

• Digital Twin Creation & Validation: Build and set up Digital Twins for clients by working on live deployment projects, ensuring that every asset is accurately represented and fully functional.
• Systems Knowledge Application: Leverage deep understanding of HVAC, BMS, electrical, and mechanical systems to process, validate, and enrich data streams.
• 3D Model Integration: Work with Revit, Navisworks, and other BIM tools to interpret building layouts, extract critical data, and support precise Digital Twin construction.
• Data Analysis & Quality Assurance: Use Excel, SQL, or similar tools to analyze large datasets, identify anomalies, and guarantee data integrity.
• Cross‑Functional Collaboration: Partner with engineering, product, and support teams to set up system integrations, troubleshoot issues, and deliver on schedule.
• AI‑Driven Process Improvement: Employ AI tools such as Claude to accelerate data processing, documentation, and problem‑solving, while staying open to new technologies.
• Stakeholder Communication: Provide daily updates to the Team Leader on progress, risks, blockers, and milestones, ensuring transparent and proactive project management.
• Product Feedback Loop: Engage with brighthush’s Product and Engineering teams to surface customer pain points, propose enhancements, and influence the product roadmap.

Essential Qualifications

• Minimum 3 years of experience in MEP or building services engineering, building automation services, or project/program coordination—preferably within a SaaS or technology‑enabled services environment.
• Strong background in mechanical, electrical, or plumbing engineering with a focus on control and monitoring systems.
• Comprehensive understanding of building technology ecosystems: HVAC controls, BMS, lighting controls, energy metering, IT/OT/IoT devices, and access control/security solutions.
• Proficiency in 3D modeling/BIM tools (Revit, Navisworks, Archicad) and the ability to author or review models for accuracy.
• Comfortable using or learning AI tools (e.g., Claude) to enhance productivity and deliver smarter solutions.
• Excellent communication skills—capable of translating complex technical concepts into clear, actionable insights for both technical and non‑technical stakeholders.
• Strong analytical mindset with the ability to interpret large, disparate datasets and derive actionable insights.
• Positive, enthusiastic, flexible, and highly motivated attitude—ready to thrive in a fast‑paced, evolving environment.

Preferred Qualifications

• Experience in a SaaS company or a technology‑enabled services business, where rapid iteration and customer feedback loops are integral.
• Hands‑on experience with AI‑driven data processing or documentation tools.
• Background in project management methodologies (Agile, Scrum, or Kanban) and familiarity with project tracking tools.
• Knowledge of data privacy and security best practices in the context of building automation.
• Previous exposure to customer‑facing roles, such as technical support, pre‑sales, or implementation consulting.

Skills & Competencies

• Technical Proficiency: BIM authoring and review, data validation, system integration, and AI tool utilization.
• Project Management: Planning, scheduling, risk assessment, and stakeholder communication.
• Analytical Thinking: Data interpretation, problem identification, and solution design.
• Collaboration: Cross‑functional teamwork, influence without authority, and relationship building.
• Adaptability: Ability to learn new tools, processes, and technologies quickly.
• Customer‑Centric Mindset: Empathy for client challenges and a drive to deliver tangible value.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Digital Twin & BIM Coordinator, you will:

• Gain exposure to cutting‑edge AI and IoT technologies that are reshaping the built environment.
• Collaborate with senior engineers, product leaders, and data scientists, providing a holistic view of the product lifecycle.
• Take ownership of high‑impact projects that directly influence customer success and company growth.
• Participate in internal knowledge‑sharing sessions, hackathons, and industry conferences to stay ahead of trends.
• Progress into roles such as Senior Project Manager, Product Manager, or Customer Success Lead, depending on your interests and strengths.

Work Environment & Company Culture

brighthush fosters a culture of innovation, transparency, and continuous improvement. Our team is diverse, collaborative, and driven by a shared mission to transform building operations. You’ll find:

• Flat hierarchies that encourage open dialogue and rapid decision making.
• Regular cross‑departmental “innovation sprints” where ideas are prototyped and tested.
• A commitment to work‑life balance, with flexible hours and remote‑first policies.
• A supportive environment that values mental health, wellness, and personal growth.
• Annual retreats and team‑building activities that strengthen camaraderie and creativity.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior engineering and coordination roles.
• Performance‑based bonuses tied to project success and customer satisfaction.
• Equity options that allow you to share in the company’s long‑term upside.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget for courses, certifications, and conference attendance.
• Wellness programs, including gym memberships, meditation sessions, and on‑site fitness facilities.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is redefining how the world manages its most valuable assets. You’ll work on projects that have a tangible impact on energy efficiency, operational cost savings, and occupant well‑being. Your work will be visible, your ideas will shape product direction, and your career will grow alongside a company that values innovation, integrity, and impact.

If you are a self‑starter who thrives on solving complex problems, enjoys collaborating across disciplines, and is passionate about leveraging AI to unlock new possibilities, we want to hear from you.

Ready to help shape the future of building operations? Apply today and become a pivotal part of brighthush’s journey to industry leadership.