Senior Director, Automation Healthcare (Remote)

Who We AreAccess TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems.The Access TeleCare technology platform Telemed IQ enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.We provide healthcare teams with industry-leading solutions that drive improved clinical care patient outcomes and organizational health.We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and have maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision mission and values visit to check us out.The OpportunityReporting to the CTIO the Senior Director of Automation serves as a key leader of the technology team responsible for driving intelligent automation strategies including AI ML and RPA to meet the companys business requirements and growth objectives.The efficient secure and stable operation of our automation infrastructure is crucial in maintaining the high availability and performance of our solution and services.The Senior Director serves as both thought leader and strategist as well as technical architect in creating and leading a team to deliver proof of concept pilots and frameworks for enterprise adoption.This role leads optimization and innovation initiatives that will transform the clinical and operational provision of care via telemedicine.What youll doServe as the primary technical architect and trusted colleague for the companys enterprise-wide automation strategy translating clinical and operational goals and requirements into successful technical implementations aligned with company strategyOversee the exploration and collaborate with engineering and IT leadership to implement novel AI / ML models as well as traditional RPA solutions that automate workflows and improve efficiencyDevelop strong partnerships with senior leaders and cross-functional teams enterprise and product architecture infrastructure operations security and development partners to identify and prioritize automation opportunities that can deliver the most valueGather business requirements document user stories contribute to business process mapping and design and implement technology solutionsOversee end to end delivery and quality of automation projects ensuring the correct technical solution configuration and development is implemented on-time to meet documented requirementsDefine measure and monitor key performance indicators to track success in achieving planned outcomes including ROI and present data regularly to departmental leadersManage relationships with key automation vendors staying current with evolving capabilities and ensuring secure and stable deliveryContribute to change management initiatives including managing expectations and defining adoption strategyEstablish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams including user documentation and SOPsEstablish and manage frameworks to ensure compliance with required regulatory frameworks including ethical and responsible use of AI data privacy and securityDetermine and manage staffing strategy including leading a team of administrators developers and third-party vendors from recruitment onboarding management coaching and performance evaluationPrepare and present program-level communications for executives and stakeholdersProvide excellent customer service to meet or exceed expectations during launch or migrationProactively coordinate the validation documentation and deployment of new builds and releases to mitigate risk to the businessDevelop and maintain a network of industry contacts perform research on industry trends and make strategic and tactical recommendations to improve business operationsContribute to technology team initiatives and assist with other relevant projects as assignedProvides direct supervision of staff including assignment of work tasks coaching and general performance managementCoaches develops and mentors direct reports with an emphasis on building career paths for professional growthAdministers progressive discipline including corrective action when necessary to ensure high levels of job performance and compliance with company policyConducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvementManages payroll activities for direct reports to include timekeeping approval for time off requests and other administrative functionsOther duties as assignedWhat youll bringBachelors Degree in Technical Management Computer Science Engineering or related field or equivalent work experienceMinimum of 7 years of experience in automation machine learning data science and AI with at least 5 years in a leadership or senior management rolePreferred :masters degree in computer science / engineering or related fieldExperience in healthcare CLP payer enrollment RCM / IDR requiredProven track record of successfully delivering and scaling enterprise-level AI and automation solutions with documented business impactExpert hands-on experience with automation platforms ISVs and SIs including best practices limitations and performance considerations of the platformTechnical foundation in AI / ML concepts (NLP computer vision etc.)Hands-on experience in RPA administration and development (Automation Anywhere UIPath)Experience in cloud platforms (AWS Azure GCP) and applications modern software development lifecycle and agile practices and implementing and integrating at enterprise-scaleAdvanced skills in leadership change management and culture changeWillingness to be a player-coach with a track record of building high-performing teams of developers analysts and vendorsHighly developed capabilities in negotiation facilitation and consensus buildingExceptional communications and presentation skills (written and oral) as well as demonstrate the ability to work effectively across departmentsDemonstrated proficiency with Microsoft office programs communication and collaboration tools in various operating systemsAbility to work effectively under deadlines and self-manage multiple projects simultaneouslyStrong analytical problem-solving organizational and time management skillsAbility to optimize reporting and tracking systems for performance measurementAbility to thrive in a high growth fast-paced organization and 100% Remote based environmentMust be able to remain in a stationary position 50% of the timeOccasional travel for meetings and collaborationWhy Join Access TeleCare100% Remote work with national impact and executive visibilityComprehensive benefits health dental vision life and 401(k)Flexible vacation and wellness days we value performance and balanceCulture of ownership transparency and results where the best ideas riseAccess TeleCare is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age marital status national origin disability protected veteran status race religion sex or any other characteristic protected by applicable laws regulations and ordinances.We also consider qualified applicants regardless of criminal histories consistent with legal requirements.Required Experience :ExecKey SkillsContinuous Integration,APIs,Jenkins,Junit,Distributed Control Systems,Testng,GAMP,Test Automation,CI / CD,Cucumber,Programmable Logic Controllers,SeleniumEmployment Type :Full TimeExperience :yearsVacancy :1. Experience: 5 years required