Senior Director, Customer Business Development – CVS Channel & Strategic Partnerships Lead at brighthush

About brighthush

brighthush is a global leader in beauty innovation, dedicated to empowering confidence and joy through high‑quality, trend‑setting products. With a portfolio that spans iconic color cosmetics, skincare, hair care, personal care, and fragrances, brighthush delivers beauty solutions that resonate across prestige, professional, mass, and direct‑to‑consumer retail channels worldwide. Our culture is built on heritage, creativity, and a relentless commitment to diversity, inclusion, and sustainability. At brighthush, we celebrate the power of beauty to transform lives and we invite visionary leaders to join us in shaping the future of the industry.

Remote Role – Your Home, Your Office

This is a fully remote position. Ideal candidates will be located in the Northeastern United States, preferably within the Rhode Island area, with the flexibility to travel up to 25% of the time to key customers or brighthush offices. The role offers the freedom of remote work while maintaining close collaboration with cross‑functional teams and senior leadership.

Role Overview

As Senior Director of Customer Business Development for the CVS channel, you will be the strategic architect behind brighthush’s partnership with one of the nation’s largest pharmacy retailers. You will own the full spectrum of business planning, execution, and performance measurement, ensuring that volume, share, profitability, and category growth objectives are met. Your influence will span merchandising, marketing, supply chain, finance, and digital/omnichannel teams, driving cross‑functional alignment and delivering measurable results.

Key Responsibilities

• Strategic Joint Business Planning – Lead long‑range planning and annual Joint Business Planning (JBP) with CVS, aligning timelines, objectives, and resources to maximize execution and growth.
• Volume & P&L Ownership – Own annual gross sales targets and P&L delivery for the CVS channel, collaborating with the VP Sales to set realistic goals and monitor performance.
• Data‑Driven Growth Initiatives – Leverage POS, syndicated, market, and competitive data to identify opportunities, develop consumption plans, and create actionable insights for sales teams.
• 4P Execution Leadership – Drive product, price, promotion, and placement strategies, ensuring alignment with both brighthush corporate strategy and CVS go‑to‑market plans.
• Demand & Supply Coordination – Partner with Demand Planning, Inventory Planning, Replenishment, and Logistics to maintain accurate forecasts, mitigate inventory risk, and support service levels.
• Market Development Fund (MDF) Management – Analyze ROI, authorize incremental investment, track spend, and process claims to support customer growth and profitability.
• Team Leadership & Development – Build, coach, and mentor a high‑performing team of Customer Business Managers, Analysts, and support partners, fostering a culture of continuous improvement.
• Cross‑Functional Collaboration – Serve as the bridge between internal stakeholders (Sales Insights, Marketing, Finance, etc.) and external partners (Category Management, Store Operations, Digital Media) to ensure seamless execution.
• Risk & Opportunity Management – Identify and mitigate returns, markdowns, and discontinued inventory risks, ensuring financial health and customer satisfaction.
• Channel Leadership – Provide strategic guidance across planning, administration, and partnership initiatives, supporting the broader Sales organization.

Essential Qualifications

• 10+ years of direct selling, customer business management, or commercial strategy experience in the consumer packaged goods (CPG) sector.
• Proven track record managing a national retail channel such as CVS, Rite Aid, Walgreens, or comparable drugstore relationships.
• Demonstrated success in P&L ownership, gross sales achievement, trade/MDF investment, forecasting, and cross‑functional business planning.
• Strong leadership experience, including coaching, performance management, and team development.
• Advanced analytical skills with the ability to translate POS, syndicated, financial, and marketplace data into actionable sales tools.
• Executive presence and the ability to influence senior customer contacts and brighthush leadership.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe Acrobat; experience with data visualization tools is a plus.
• Experience with customer portals, POS/syndicated data platforms, forecasting tools, and financial planning systems.
• Legal authorization to work in the United States without visa sponsorship.

Preferred Qualifications

• Experience in the beauty or cosmetics industry, with a deep understanding of consumer trends and category dynamics.
• Background in drug channel operations, including experience with CVS, Rite Aid, or Walgreens.
• Knowledge of omnichannel retail media, beauty services, and shopper engagement strategies.
• Experience managing large-scale MDF programs and conducting ROI analysis.
• Familiarity with advanced demand planning and inventory optimization tools.

Skills & Competencies

• Strategic Thinking – Ability to identify sustainable growth opportunities and develop long‑term plans that align with both brighthush and customer objectives.
• Execution Excellence – Proven ability to drive results across multiple priorities and stakeholders, maintaining strategic ownership while being hands‑on.
• Innovation & Creativity – Talent for developing new business‑building ideas that address customer drivers, shopper needs, and category dynamics.
• Problem Solving – Skill in anticipating issues, developing proactive solutions, and aligning stakeholders around the best course of action.
• Communication & Influence – Strong executive presence, with the ability to communicate effectively with senior customers and internal leaders.
• Collaboration & Influence – Ability to influence cross‑functionally and align internal teams around customer priorities and execution needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As Senior Director, you will have the opportunity to:

• Lead high‑impact initiatives that shape the future of our partnership with CVS.
• Mentor and develop a team of professionals, building a legacy of leadership excellence.
• Collaborate with senior executives across the organization, gaining exposure to strategic decision‑making.
• Participate in continuous learning programs, including industry conferences, leadership workshops, and cross‑functional projects.
• Advance into senior leadership roles such as Vice President of Channel Strategy or Chief Commercial Officer.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and dynamic work environment. We value:

• Creativity and innovation, encouraging employees to challenge the status quo.
• Transparency and open communication, ensuring that every voice is heard.
• Work‑life balance, supported by flexible remote work arrangements.
• Diversity, equity, and inclusion, with initiatives that celebrate and empower all team members.
• Continuous improvement, with a focus on learning from data and customer feedback.

Compensation & Benefits

Base salary range: $170,000 – $210,000 per year, commensurate with experience and qualifications. Total compensation may include short‑term incentives aligned with performance goals.

Benefits include:

• Medical, dental, and vision coverage.
• Company‑paid basic life insurance and short‑term disability insurance.
• Long‑term disability, supplemental life insurance, and critical illness coverage.
• Flexible spending accounts, identity theft protection, and group legal services.
• 401(k) retirement savings plan with company match.
• Paid time off: 4 weeks of vacation (pro‑rated for the first year) and 12 paid holidays annually.

How to Apply

Ready to lead brighthush’s partnership with CVS and drive transformative growth? Submit your application through the link below. We look forward to exploring how your expertise can elevate our brand and customer relationships.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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