Senior Director, Customer Success & Growth – APAC Region – Driving Adoption, Retention, and Revenue Expansion for brighthush’s AI‑Powered Cyber Risk Management Platform

About brighthush

brighthush is redefining the cyber‑risk landscape by turning raw threat data into actionable intelligence through cutting‑edge artificial intelligence and machine learning. With a recent $75 M Series C funding round, we are scaling our Cyber Risk Posture Management (CRPM) platform to process 100 billion risk signals every day, setting a new benchmark for how organizations protect themselves from evolving cyber threats. Our platform is more than a tool – it’s a category‑defining solution that blends security ratings, threat intelligence, and agentic AI to give security teams the autonomy and insight they need to stay ahead of adversaries.

We empower our people with the freedom to ship world‑class technology and the resources to do so at a global scale. As a Certified Great Place to Work® in the US, Australia, UK, and India, brighthush is committed to fostering an inclusive, high‑performance culture where every voice is heard and every success is celebrated.

Why This Role Matters

As the Senior Director of Customer Success for the APAC region, you will be the strategic leader who ensures our customers not only adopt but thrive on the brighthush platform. You will shape the customer experience, drive revenue growth through expansion, and build a high‑impact team that delivers measurable value to our most important accounts. Your influence will ripple across sales, product, engineering, and marketing, ensuring that every customer interaction is a step toward deeper partnership and mutual success.

Key Responsibilities

• Strategic Leadership & Vision – Own the APAC Customer Success strategy, aligning it with brighthush’s global objectives and ensuring seamless collaboration with Sales, Product, and Engineering.
• Customer Advocacy & Governance – Conduct proactive, thought‑leading discussions with key stakeholders, establishing a governance framework that keeps customers engaged and aligned with their business goals.
• Adoption & Implementation Excellence – Design and execute adoption roadmaps, delivery plans, and economic models that accelerate time‑to‑value for new and existing customers.
• Expansion & Revenue Growth – Partner with Account Management to identify upsell and cross‑sell opportunities, driving Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and overall customer lifetime value.
• Team Building & Development – Recruit, mentor, and coach a high‑performing team of Customer Success Managers across Australia and beyond, fostering a culture of accountability and continuous improvement.
• Process & Tool Maturity – Lead the standardization of CS processes, tools, and reporting, ensuring alignment with global best practices and enabling data‑driven decision making.
• Performance Management – Set clear objectives, conduct quarterly and annual reviews, and support the compensation framework to reward impact and growth.
• Executive Communication – Prepare and present executive summaries, dashboards, and strategic updates to the leadership team, translating customer insights into actionable business recommendations.
• Cross‑Functional Collaboration – Work closely with Product, Engineering, Marketing, and Support to advocate for customer needs and drive product enhancements.
• Continuous Improvement – Champion initiatives that multiply impact beyond individual portfolios, such as automation, knowledge base enrichment, and community building.

Essential Qualifications

• 7+ years of progressive experience in Customer Success, SaaS operations, consulting, or a blend of these, with a proven track record of leading high‑growth teams.
• Deep understanding of SaaS business models, Go‑to‑Market strategies, and execution frameworks.
• Strong analytical mindset with the ability to translate metrics into strategic actions.
• Technical fluency – capable of bridging complex technical concepts with customer‑centric business value.
• Demonstrated success in driving account expansion, retention, and revenue growth.
• Experience managing large, cross‑functional consulting projects from inception to delivery.
• Exceptional written and verbal communication skills, with a knack for building trust and influencing stakeholders at all levels.

Preferred Experience & Skills

• Hands‑on experience with Customer Success platforms such as brighthush, Salesforce, or similar.
• Leadership in high‑growth, technically complex environments.
• Proficiency with CRM systems like Salesforce or HubSpot.
• Background in Technical Support and Implementation operations.
• Track record of improving key CS metrics (NRR, GRR, NPS).
• Knowledge of Cybersecurity best practices and industry standards.
• Bachelor’s degree in Business, Engineering, Cybersecurity, or a related field.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Passion for delivering exceptional value and building lasting relationships.
• Data‑Driven Decision Making – Proficiency in analytics tools and a habit of using data to inform strategy.
• Leadership & Coaching – Proven ability to inspire, develop, and retain top talent.
• Cross‑Functional Influence – Skilled at collaborating with product, engineering, sales, and marketing to align on customer outcomes.
• Change Management – Experience leading organizational change and driving adoption of new processes.
• Communication Excellence – Clear, concise, and persuasive communication across all levels of the organization.

Career Growth & Leadership Pathways

At brighthush, leadership is a journey, not a destination. As Senior Director, you will have the chance to shape the future of Customer Success across APAC, influencing product strategy, scaling global processes, and mentoring the next generation of leaders. Our structured leadership development program offers:

• Executive coaching and peer‑to‑peer learning circles.
• Rotational assignments across product, sales, and engineering to broaden cross‑functional expertise.
• Clear performance metrics that align with company goals, ensuring transparent promotion pathways.
• Opportunities to present at industry conferences, positioning you as a thought leader in cyber‑risk and customer success.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and relentless focus on customer success. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Monthly innovation hackathons where teams prototype new features or process improvements.
• Quarterly town‑hall sessions with the CEO and founders, fostering transparency and open dialogue.
• Regular wellness check‑ins and mental health resources, ensuring you stay balanced and productive.

Compensation & Benefits

While the exact figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior leadership in the APAC region.
• Performance‑based bonuses tied to customer retention, expansion, and overall revenue growth.
• Equity participation, giving you a stake in the company’s long‑term success.
• Health, dental, and vision insurance plans for you and your dependents.
• Retirement savings plan with company match.
• Flexible working hours and fully remote work options.
• Monthly lifestyle subsidy to support your financial, physical, and mental well‑being.
• Work‑from‑home setup allowance, including a top‑spec laptop and home office essentials.
• Annual learning & development allowance of $1,500 USD to fund courses, certifications, or conferences.
• Generative AI subsidy – paid subscriptions to leading AI tools to enhance your productivity.
• Generous paid time off, including PTO plus two additional brighthush leave days.
• 18 weeks paid parental leave, inclusive of all parenting roles.
• Personal leave allowance covering sick and carer’s leave.

How to Apply

If you’re a strategic thinker with a passion for customer advocacy, a proven ability to lead high‑performing teams, and a desire to drive growth in a fast‑paced, AI‑powered environment, we want to hear from you. Apply today and help us empower organizations worldwide to stay ahead of cyber threats.

Equal Opportunity Employer

brighthush is an Equal Employment Opportunity and affirmative action employer. We welcome applicants of all backgrounds and identities, and we are committed to creating an inclusive workplace where everyone can thrive.

Important Notes

Not all roles can be performed from the United States. Please confirm the specific location for this role. If the role is listed as based in the US, we currently support hiring only in the following states: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.

Before starting work with us, you will need to undertake a national police history check and reference checks.