Senior Director – Global Customer Solutions Engineering PMO (EMEA & APAC) – Championing Strategic Portfolio Excellence & Transformational Delivery

About brighthush

brighthush is a trailblazer in enterprise technology, redefining how businesses harness digital innovation to drive growth, resilience, and competitive advantage. With a presence that spans the Americas, EMEA, and APAC, we empower organizations to navigate complex digital landscapes through customer‑centric solutions, data‑driven insights, and a relentless focus on operational excellence. Our culture is built on curiosity, collaboration, and a shared commitment to delivering transformative value for our clients and partners.

Position Overview

As the Senior Director of Global Customer Solutions Engineering PMO for EMEA & APAC, you will be the strategic architect behind the delivery of high‑impact, multi‑million dollar projects that shape the future of brighthush’s services portfolio. Reporting directly to the CSE Global PMO Senior Director, you will partner with regional leaders, functional executives, and external stakeholders to ensure that every initiative is executed with precision, profitability, and an unwavering focus on customer success.

Why This Role Matters

• Drive the evolution of project management practices across two dynamic regions, aligning local nuances with global standards.
• Lead the seamless integration of M&A‑acquired capabilities, ensuring that new assets are fully absorbed into the CSE ecosystem.
• Act as the critical link between pre‑sales, delivery, and post‑sales functions, fostering a unified approach to customer success.
• Shape the future of brighthush’s Professional Services Automation (PSA) platform, championing continuous improvement and operational efficiency.

Key Responsibilities

• Strategic Leadership: Define and execute the PMO vision for EMEA & APAC, aligning with brighthush’s global objectives and regional market dynamics.
• Portfolio Management: Oversee the entire lifecycle of the CSE portfolio, including planning, budgeting, resource allocation, financial tracking, and performance reporting.
• Process & Methodology Enhancement: Lead the design, implementation, and continuous refinement of project management processes, blending Agile and traditional frameworks to suit diverse project needs.
• Financial Stewardship: Manage post‑sales financial aspects of the portfolio, ensuring accurate forecasting, cost control, and profitability analysis.
• Stakeholder Communication: Develop and deliver compelling portfolio updates to senior leadership, functional teams, and external partners, maintaining consistency and transparency.
• Team Enablement: Empower PMO and PM teams across regions with the tools, training, and governance structures needed to deliver exceptional customer outcomes.
• Risk & Issue Management: Establish robust risk identification, assessment, and mitigation processes, ensuring proactive resolution of complex challenges.
• Integration Leadership: Own the integration of professional services capabilities during M&A activities, evaluating methodologies, resource needs, and portfolio alignment.
• Data‑Driven Decision Making: Leverage analytics to inform strategy, identify improvement opportunities, and drive continuous performance gains.
• Cross‑Functional Collaboration: Partner with senior leaders across sales, product, finance, and operations to set strategic plans and achieve shared objectives.

Essential Qualifications

• 10+ years of progressive leadership experience in professional services, managing complex, multi‑million dollar portfolios.
• Deep expertise in both Agile and traditional project management methodologies, with a proven ability to blend them effectively.
• Strong business and financial acumen, demonstrated through successful management of large, growing portfolios with disciplined planning and execution.
• Hands‑on experience as a business owner of a fully integrated PSA solution, influencing workflow design and ensuring compliance.
• Track record of leading professional services teams that deliver technology solutions to enterprise customers exceeding $1 billion in revenue.
• Proficiency in organizational change management, with a history of driving cultural and process transformations.
• Certified PMP, PfMP, or PgMP (required).
• Exceptional communication skills, capable of articulating complex concepts to both technical and non‑technical audiences.

Preferred Qualifications

• Experience managing cross‑regional teams and navigating diverse regulatory environments.
• Background in M&A integration, with a focus on professional services alignment.
• Advanced data analytics skills, including proficiency with Power BI, Tableau, or similar tools.
• Experience in a high‑growth, fast‑paced technology company.
• Demonstrated ability to build high‑performing cultures that foster innovation and accountability.

Skills & Competencies

• Strategic Vision: Ability to translate business goals into actionable PMO strategies.
• Leadership & Influence: Proven talent in leading diverse teams, inspiring collaboration, and driving results.
• Analytical Thinking: Strong data‑driven decision‑making capabilities.
• Communication: Clear, concise, and persuasive communication across all levels.
• Change Management: Skilled at guiding teams through transformation initiatives.
• Financial Acumen: Expertise in budgeting, forecasting, and financial reporting.
• Customer Focus: Commitment to delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the work you do. As Senior Director, you will:

• Lead cross‑functional initiatives that shape the future of our global services organization.
• Mentor and coach emerging leaders, building a pipeline of talent for the next generation of PMO executives.
• Participate in executive‑level strategy sessions, gaining exposure to high‑impact decision making.
• Access continuous learning programs, including industry certifications, leadership workshops, and technology training.
• Enjoy a clear career trajectory that can lead to roles such as Vice President of Customer Solutions, Chief Operating Officer, or other senior executive positions.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, curiosity, and collaboration. We celebrate diverse perspectives and encourage every team member to bring their authentic selves to work. Our values—innovation, integrity, and impact—guide everything we do, from daily interactions to long‑term strategy.

• Global, distributed teams with flexible work arrangements.
• Regular cross‑regional knowledge‑sharing sessions and virtual town halls.
• Commitment to work‑life balance, with generous paid time off and wellness programs.
• Strong focus on employee well‑being, including mental health resources and supportive policies.
• Inclusive hiring practices that value diversity, equity, and belonging.

Compensation & Benefits

While specific figures vary by region, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure aligned with portfolio and organizational goals.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible holiday policies.
• Professional development budget and access to industry conferences.
• Wellness initiatives, including gym memberships, mental health support, and employee assistance programs.

How to Apply

Ready to lead the next chapter of brighthush’s Customer Solutions Engineering journey? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Closing Statement

At brighthush, we are building a future where technology empowers people and businesses alike. If you are a visionary leader who thrives on complexity, enjoys driving strategic change, and is passionate about delivering world‑class customer experiences, we invite you to join our team. Together, we will shape the next wave of innovation and create lasting value for our customers, partners, and communities.